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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Reviewed 4 weeks ago

I stayed at the Hyatt Ziva Los Cabos with my wife this past weekend and we absolutely loved our time there! The customer service exceded our expectations and the room was sparking clean, providing us with all that we needed during our stay. The staff was very friendly and willing to help with anything we needed, making us feel right at home! The entertainment staff was great and so much fun! Big shoutout to Tony, a member of the Entertainment staff, who made our experience even more enjoyable! If you’re looking for a great place to get away, this is the spot for you! Looking forward to going back!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Kevster900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 4 weeks ago

Dear Kevster900,

We truly appreciate your comments and the time you took to write them.

At Hyatt Ziva Los Cabos we are committed everyday to providing our guests with the highest quality services and facilities.
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how can improve.

It is a pleasure to learn that you enjoy our facilities, that you had a great time with us during your recent visit, and that you could notice the kindness of our team. Our work environment is a very healthy one, and it allows our staff to exhibit their best talents in bringing to life some of the better vacation moments that can be found; Know that your satisfaction motivates all of us to continue on that path of dedicated service which is one of the gifts that we thankfully possess.

Thank you for such great comments and we are very happy that your stay was a wonderful experience.
Best regards
Matias K
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Best time ever. Love the infinity pool and the Baja bar. The activities were super fun and the entertainment. Especially Anthony. He was very polite and helpful! I can't wait to go again. Super fun guy!

Date of stay: May 2021
Trip type: Travelled with friends
Thank chrisfI1139NT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 4 weeks ago

Dear chrisfI1139NT,

First of all I want to thank you for your comments in reference to your most recent stay at the Hyatt Ziva Los Cabos.
Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to visit us again, we are committed to providing our guests with the highest quality services and facilities.

We are delighted to learn that you felt more than welcome in our property and that you enjoyed our services and the quality of our facilities.

I am very thankful that you write to us. We actively seek any kind of feedback from our customers, as it is the only way to continue to improve our guest experience.

We would love to have you give us a second chance when your travels bring you to Los Cabos again.

Regards
Matias K
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

It was just okay, expected better. Only breakfast options are the Buffett, coffee shop or room service. Dinner must make reservation on site and if they are all booked you’re stuck with the buffet or room service again. Food was only okay, nothing I would miss and look forward to coming back to enjoy. Mixes drinks were hit or miss for the margaritas on the rocks and frozen drinks didn’t really enjoy until somehow we were served a mango margarita at breakfast our 3rd day, and our kids stuck with 7up did not like the other juices ordered previously.

Ocean View room had a view of the kids club and kid water park and pool with the ocean in the distant. Room was nice size and large bathroom but the room just didn’t excite us.

Staff always greeted us in passing and all were very kind. Enjoyed the Covid safety precautions and having testing available on site. The entertainment was nice. Would be nice if they would list the daily activities on the tv and throughout the hotel other than QR code and scrolling through all the menu to see what is happening. The spin class in the pool only had 7 bikes and even arriving early getting counted by the instructor you can lose your spot as she says “ok get in” and others who were not counted hurry into the pool and take over your bike.

Transportation was arranged through the hotel and would recommend.

Dozo and La Hacienda were both really good.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Voyager516314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 4 weeks ago

Dear Voyager516314,

I would like to thank you for choosing our resort to spend your vacation, as well I want to thank you for your time on sharing your feedback and comments regarding our services.

Thank you very much for the opportunity that you are giving us to improve our services with your feedback.As our guest, it is really important that you feel our recognition please accept our apologies if we did not make you feel how special you are for us.

We hope you give us the opportunity to visit us again.

Regards
Matias K
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Hotel was really nice. Private pool room was beautiful and clean. Hotel staff was excellent and accommodated our large group with our room placement request. Would definitely stay at this hotel again. Breakfast was great and dinner was hit and miss with the large group we were in

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank arthurdI791XB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 4 weeks ago

Dear arthurdI791XB,

We do really appreciate your comments, you are completely right we were blessed with the beautiful scenery of the sea of Cortez. I am glad to know that you had an excellent time with us and enjoyed our facilities.

Thank you for taking the time to mention our staff that are doing a great job.

We are looking forward to have you again.

Regards
Matias K
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The resort was beautiful. The view from our room was breathtaking. Every thing we ate from the beginning to end was delicious! We received the best service from the nicest people. Frankie and Seline made my experience a hundred times better.
Frankie taught yoga, cycling, and dancing classes so I took all of them and it made my trip! He is such a powerful human being and brought so much joy to our experience. Seline was so sweet as well. Her classes were part of the reason I wanted to get out of my room, even more than the delicious food! Thank you so much to everyone at the resort for making sure we all had a great time. We will definitely return!

Room tip: the views!
Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank shadip2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias K, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 4 weeks ago

Dear shadip2021,

The main goal of Hyatt Ziva Los Cabos is to exceed our guests expectations. We are happy to know that you had a wonderful time with us. Many thanks for your kind comments about Frankie & Selene, they are an example of our priority, guest satisfaction.

We appreciate your value comments, we cannot wait to host you again.

Best Regards
Matias K
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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