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“Great family holiday”

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Hyatt Ziva Los Cabos
Ranked #9 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed 11 January 2018

This is our second time at this resort. We travelled with our 2 young children and they had an amazing holiday. The staff that we met last year remembered us and the kids. One of the guys from the entertainment section named Jair went above and beyond when it came to making sure the kids had fun. The poolside staff Edgar and Fabian were amazing at taking care of us. They would check up on us every 5-10 mins asking if we needed anything. Overall the staff there was very accommodating and went out of their way to help us enjoy our stay. The manager at the Japanese restaurant was more than helpful as well and he personally came over several times to see if the kids were enjoying the cooking show. The French restaurant was the only disappointment and that was because the manager was boardering on being rude. The evening entertainment shows were good, but the kids really missed seeing Frankie this year as she was their favourite performer from last year. I would recommend this hotel and we will definitely go again.

Stayed: November 2017, travelled with family
Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 12 January 2018

Dear Chris N,

Thank you for choosing Hyatt Ziva Los Cabos once again for your family vacations, we highly appreciate your preference for this holidays and the time you have taken to share with us a five stars review.

We are delighted to know that once again the level of service you and your family received was consistently first class as well as the dinning options at our All-Inclusive Resort. One of our main commitments as a team is to ensure all our guests leave with unforgettable experiences and desires to come back soon.

Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Los Cabos we sincerely hope to have the opportunity to host you and your family again soon.

With Service From The Heart,

Francisco J Silva
General Manager.

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108 - 112 of 4,775 reviews

Reviewed 11 January 2018

We stayed from 12/31 to 1/5 and had a great stay at this resort! We had requested a room in a specific building and when we arrived, sure enough, we had a beautiful room that was even better than expected (Thank you Engelberto!). The room was lovely, modern and clean. The bath tub with jets was a nice touch! We loved seeing the sunrise from our balcony.

The resort is massive and has lots of options for both food and pool lounging, which is a huge plus. The biggest pool isn't heated in the winter, so it was mostly empty, but there was plenty of room in the infinity pool - which is right by the beach and has activities and a swim-up bar. While we didn't hang out much at the adults-only pool, it looked like a great quiet spot if you want to be away from the action.

There are quite a few restaurants and bars, so many that I can't remember the exact number. For breakfast we mostly did the buffet, which had nice options, or visited the coffee shop for drinks and a small bite. I love that there is a coffee shop! For lunch, the food by the pool is a great option. It was fairly meat-centric (I'm a pescatarian) so I usually went to Coco Loco (poolside snack bar restaurant) for fish or shrimp tacos and chips and guacamole. I was a bit disappointed to not find any non-fried fish tacos, but they were still tasty!

I read previous reviews about the restaurants and we listened to those for our dinner options. We did the buffet on the first night, which was pretty good and had lots of options. Nothing stellar, but solid. We went to the french restaurant, Bon Vivant, another night and had a fantastic dinner. It was delicious and the service was impeccable. Many thanks to Alejandro and his younger counterpart (Ivan?) for the excellent service! We felt spoiled. :)

We also went to Dozo, the asian fusion restaurant twice after learning that it basically has three different menus. There is a regular menu with things like salad rolls, ramen, pad thai and sea bass curry. They also have show cooking tables and a sushi bar. My boyfriend and I love sushi, so we had to come back there for our last night. We ate at the sushi bar and had excellent service from server Diana and sushi chef Jorge! Jorge worked very hard to get everyone their sushi orders, was very friendly, and even made us his own special creation as a surprise. It was a fantastic dinner to end our stay.

Overall we were very pleased with our stay at this resort. There is a lot to do there and the staff are excellent and clearly want to make sure you have a good stay. Everyone seemed genuinely very friendly and kind. The entertainment shows were fun and the resort threw a great New Year's Eve party - we had a blast!

We also booked a couple excursions through the hotel - and they were great and totally worth the price. We'd highly recommend the sunset sailing cruise and the whale watching if it's in season!

Many thanks to Hyatt Ziva Los Cabos and all the staff who made for such a great stay!

  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 12 January 2018

Dear Kelly M,

Thank you for choosing Hyatt Ziva Los Cabos as host for your recent vacations and specially for taking the time to share with us your five stars review; your first-had experience truly help other travelers.

We are delighted to know the facilities and accommodations exceeded your expectations; one of our main commitments as a team is to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. On the other hand, please trust Engelberto, Alejandro, Ivan, Diana and Jorge will be cheered and recognized for the outstanding service from the heart they are providing every day.

Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Los Cabos colleagues, we hope to have the opportunity to host you and your family again soon.

With Service From The Heart,

Francisco J Silva
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

I very very much enjoyed my stay at this all-inclusive resort. I would very much come back! All the accommodations were lovely and the staff was very kind! The best food I have had at an all-inclusive!

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank taradP1102UX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 12 January 2018

Dear taradP1102UX,

Thank you for choosing Hyatt Ziva Los Cabos as host for your recent vacations and specially for taking the time to share with us a detailed review.

We are delighted to know the level of service you received was consistently first class, likewise we are proud to know the quality and taste of the food in all our venues really exceeded your expectations. One of our main commitments as a team is to ensure all our guests leave with unforgettable experiences and real desires to come back soon.

Allow me to thank you once again for your kind comments and on behalf of Hyatt Ziva Los Cabos colleagues we genuinely hope to have the opportunity to host you again soon.

With Service From The Heart,

Francisco J Silva
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

incredible staff and facilities. we loved it all. Waiters especially at the Steak restaurant and manager were terrific. Bell people and all staff were very helpful. pool and beach area were very clean and relaxing. one item is to heat the second pool. it was cold.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 76kristinee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 12 January 2018

Dear 76kristinee,

Thank you for choosing Hyatt Ziva Los Cabos as host for your recent vacations and specially for taking the time to share with us a detailed review.

We are delighted to know all your family members accommodated perfectly at our All-Inclusive Resort and that the food and beverages exceeded your expectations; one of our main commitments as a team is to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon.

Allow me to thank you once again and on behalf of Hyatt Ziva Los Cabos colleagues we hope to have the opportunity to host you again soon.

With Service From The Heart,

Francisco J Silva
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

I was here with my company in early Jan. It was rather uncrowded, and the weather was fantastic. The pictures do not do it justice. You can see the picture, but being here and feeling it is the only way to truly understand.

The people who work here are are humble, full of heart and literally at your service. They take GREAT pride in the appearance and level of service at the resort.

I did not expect much from the food but was not once disappointed in a meal. There was a great deal of excellence there as well including Sea Bass, great steaks, sushi, and really just a nice variety and selection. I also did not get sick once, although I only drank bottled water.

I can't speak to what it is like at capacity, but I can tell you early January is a nice time to visit. I suspect anyone who has a problem with this place has a personality disorder or an agenda against Hyatt. It is very nice here and the staff makes you feel honored.

Stayed: January 2018, travelled on business
Thank Derek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco S, Director General at Hyatt Ziva Los Cabos, responded to this reviewResponded 12 January 2018

Dear Derek A,

Thank you for choosing Hyatt Ziva Los Cabos as host for your recent vacations and for taking the time to share with us a review; your first-hand experience truly help other travelers.

We are delighted to know the service you received from every staff member as well as the quality and taste of the food exceeded your expectations. One of our main commitments as a team is to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon.

Allow me to thank you once again for your kind comments and on behalf of Hyatt Ziva Los Cabos colleagues, we genuinely hope to have the opportunity to host you again soon.

With Service From The Heart,

Francisco J Silva
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo Malecon Sn Lote 5, Zona Hotelera, San Jose del Cabo 23405, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Jose del Cabo
#4 Family Hotel in San Jose del Cabo
#7 Romantic Hotel in San Jose del Cabo
#8 On the Beach Hotel in San Jose del Cabo
#8 Luxury Hotel in San Jose del Cabo
#9 Spa Hotel in San Jose del Cabo
Price Range: ₹ 18,600 - ₹ 62,541 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 591
Official Description (provided by the hotel):
Located on one of the most majestic peninsulas in the world and offering spectacular views of the Sea of Cortes, Hyatt Ziva Los Cabos is a luxurious all inclusive oasis of sophistication and comfort. This magnificent beachfront resort is minutes from beautiful downtown San Jose del Cabo and features plush accommodations, impressive amenities, impeccable service and is just minutes from the international airport. Hyatt Ziva Los Cabos is a unique, all inclusive experience that offers a myriad of activities from fine dining options at six a la carte restaurants and two gourmet buffet restaurants, to unique spa treatments, children’s programming and nightly entertainment shows. Enjoy deep-water fishing, scuba diving, world-class golf and many more adventure activities nearby. Or, simply relax and soak up the sun in one of the resort’s five swimming pools and breathtaking beachfront. This luxury resort also features 35,000 square feet of meeting facilities and ideal locations combined with the special touch of event planners who will attend to every last detail. ... more   less 
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo

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