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Reviewed 4 May 2021

First time in the Cabo area. Secrets was perfect for a couple just wanting to get away. Wonderful property, great food, great atmosphere. Very clean grounds, pool, hot tubs, etc. Staff super friendly and attentive. Will go back for sure.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JamerB007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 8 June 2021

Dear JamerB007

We would like to thank you for preferring our resort as your host on your recent getaway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience.

It's our most pleasure to learn that your stay was a wonderful one while you were fascinated with our service and amenities. Your comments have been shared with the team as a motivation to keep up working diligently.

We wish to have the honor of greeting you back, allowing us the opportunity of providing you another spectacular and remarkable experience.

Sincerely

Sharon Niebla
eConcierge – Social Media Coord.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2021

Secrets is the best adult all-inclusive resort for our vacation. From the staff to the resort, all are 5 star. I work hard and just want to relax on vacation. My motto while we were there was "I have nowhere to be and no time to be there!"

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ChristSavesU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 8 June 2021

Dear Ron

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience.

We truly appreciate your recognition of our facilities as well as our staff members who always do their best to offer the friendly and accommodating service that characterized us.

Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.

Sincerely

Sharon Niebla
eConcierge - Social Media Coord.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2021

We just returned from a week's stay in Secrets. Let me start by stating that I felt that extraordinary COVID precautions were taken here and in this section of Mexico.

The facility is nice (a solid 4 star resort). The grounds are beautiful and the view is breathtaking. The rooms are nice but two doors for the bathroom didn't work. Arcelli from UVC got us moved to a much nicer room for the rest of our stay (we are UVC members). We had everything we needed.

The restaurants are very good. The food is creative and fresh and abundant in flavor. We ate early, at 6 and only needed reservations for the hibachi grill.

The staff are amazing. Luis checked us in, the fastest check in ever, and remembered my name throughout my stay. Arcelli was there waiting for us and made sure we had everything we needed. She was very present and helpful, even when we experienced issues with our room. Carlos at the Oceana was fun and personable and went out of his way to make the evening even more enjoyable. And the last honorable mention is the "towel" guy at the preferred club (who's name escapes me). What a personality and what a memory, he also remembered who we were even though he only saw us twice.

Over all this was a great stay. We like low key vacations and wanted to enjoy the resort. We would definitely come back here.

Room tip: "Preferred building" ocean view is much closer to the ocean than a "regular building" ocean view.
Date of stay: May 2021
    • Value
    • Sleep Quality
    • Service
Thank richardndawn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 28 May 2021

Dear richardndawn

Thank you for sharing your wonderful thoughts and perceptions about the efforts that our team makes your stay a remarkable time. We are thrilled to read that you could enjoy our beautiful and luxury landscapes, in special the friendly service of our staff members.

On behalf of our resort, we feel honored by being part of our guest's vacations and helping them build unforgettable life experiences, we consider our staff the most important pillar of our service and promote high quality, quick response, and warm character among them in an Unlimited-Luxury® ambiance.

You can be assured that your comments will be shared with our team as motivation to keep creating everlasting memories for all of our guests.

We look forward to having the pleasure of having you back home in the near future.

Sincerely,

Sharon Niebla
eConcierge- Social Media Coord.
Secrets Puerto Los Cabos Golf & Spa

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Reviewed 4 May 2021

Absolutely amazing stay at Secrets Puerto Los Cabos for our honeymoon! The perfect relaxing vacation after a crazy season of life. We enjoyed both pools as part of the Preferred Club and each restaurant had really great food.
Specific shout outs to Roberto Sanchez as the best poolside waiter, to the entire Entertainment team of Lucas, Luis, Rebeca, Tabatha, Enrico, and Brian for bringing such great energy at all times. Diego was our evening dinner waiter on the beach and did a great job, then Edith at the pool was a fantastic bartender and even through a mask, was smiling. Marco was also an amazing waiter at Portofino. Yove at the Preferred Club lounge was always helpful and fun to speak Spanish with, and Nestor and Carlos were great bartenders in there. Also, at the spa, Ana Maria and Laura and Leonel were amazing.
The entire Secrets staff was so helpful and serving to meet any requests.
A 'muchisimas gracias a todos!' is all I can say.

Room tip: Recommended paying the little extra for the Preferred Club, ask for a higher floor for a great view of the ocean!
Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
Thank bbalasky11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 8 June 2021

Dear bbalasky11

First of all, thank you for choosing to spend such an important moment of your life with us.

We love to surpass our guest's expectations with a fantastic experience especially when it comes to special occasions like honeymoons.

Thank you for your compliments for our team, they work very hard every day to make sure our guests feel pampered by our team as our main commitment is to create everlasting memories for our guests in their getaway. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

Sincerely

Sharon Niebla
eConcierge -Social Media Coord.

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Reviewed 4 May 2021 via mobile

Perfect trip for getting away as a couple. Lots of eating drinking and napping poolside. Would highly recommend Preferred package. Pool Concierge Antonio was super friendly and helpful. All staff and guests were very nice.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Jennifer W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 8 June 2021

Dear Jennifer W

We would like to thank you for preferring our resort as your host on your recent getaway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience.

It's our most pleasure to learn that your stay was a wonderful one while you were fascinated with our service and amenities.
Your feedback has been shared with the entertainment staff as a motivation to keep up working diligently.

We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our resort.

Sincerely

Sharon Niebla
eConcierge - Social Media Coord.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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