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Reviewed 18 April 2020

Beautiful Hotel, but they keep running out of drinks. Tuesday, they ran out of vodka for two days, Then on Thursday they ran out of Dark Rum for three days, During that time they ran out of all rum except spiced rum. Someone, tell the manager there"s a liquor store down the street. In regards to the beach and ocean. The beach is lovely but the surf and undertow make it so you cannot swim in the water. This is the second Barcelo I have been to where ocean swimming was almost impossible. As to recommending this hotel other than those items, The hotel was at that time (spring break) quiet and boring. So if you wish to go to a hotel all inclusive that's quiet, doesn't stock your beverage or care and where the water at the beach is unswimable come to Barcelo. Oh and remember you will pay a higher price for the experience.

Room tip: Get one at another hotel
Date of stay: March 2020
    • Location
    • Cleanliness
    • Service
2  Thank reporter J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ManagerGX, Guest Relations Manager at Barcelo Gran Faro Los Cabos, responded to this reviewResponded 21 April 2020

Dear Guest,

Thank you for making our Barceló Gran Faro los Cabos your choice hotel for a vacation in the wonderful Baja California Sur, we deeply regret reading your disappointment with some aspects of your stay.

We have taken good note of your remarks related to the bars replenishments and although your comments do not seem to quite match with our normal operations, we will not fail to share your comments with the head of department for information and further revision.

Baja California Sur offers amazing whale watching off the Pacific Coast. Deep sea fishing and scuba diving are other popular activities. Costa Azul, the beach right on the doorstep of the resort, is one of the best rated in the area for its cleanliness and sunset watching, we regret reading that you were not able to enjoy this aspect of your stay.

Once more, thank you for your visit and constructive critics, we look forward to serving you again and encourage you for a future reservation to contact our call center from where our agents will be able to offer a personalized booking guidance to make sure you select the Barcelo hotel that best meets your holiday needs and wishes among a wide array of beautiful destinations worldwide.

Kind Regards,
Customer Experience
Barceló Hotel Group

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Reviewed 14 April 2020

The facility is lovely, with pools, easy beach access, and charming staff at breakfast and lunch, where the buffets are perfectly fine. But skip the dinner buffet whenever possible--it is as mediocre as you'll find anywhere. Depending on the level of room you choose, you can eat at one of the a la carte restaurants, meaning you order from a menu. But you must make a reservation by a certain time, which we were not told at check-in. So we had boring food from steam tables. Also--if you're paying for an upgraded room, don't let them put you next to the Presidential Suite. Because it is large, it's the natural place for groups to gather which equals noise. On the bright side, it is all-inclusive, but still--TIP THE HOUSEKEEPING STAFF.

Date of stay: February 2020
Thank Rstorey19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ManagerGX, Customer Experience at Barcelo Gran Faro Los Cabos, responded to this reviewResponded 21 April 2020

Dear guest,
Many thanks for choosing our Barceló Gran Faro Los Cabos for your stay and for sharing your feedback with us because it is the best way to know how we should focus our efforts for continuous improvement.
At Barceló we always strive to make meals one of the best experiences and we regret your disappointment with our dinner buffet unlike the breakfast and lunch ones, although it has been studied so as to guarantee a varied assortment of dishes prepared with local products to please the most demanding palates. Rest assured that we share your comments with our chef for information and further revision.
We also lament you didn't enjoy our a la carte restaurants due to not being properly informed about the reservation process which we take to assure a good service and organization and consequently a better experience. It would be fantastic if you can enjoy it in a further occasion.
On the other hand,  we're also disappointed to read the disturbances caused by other guests and that it kept you awake. Had you informed a member of our Reception team I am certain this problem would have been rectified for you as we do our best to ensure that the noise levels always stay within the sensible limits
On a positive side, we are very pleased to read that you did like the facilities as our fantastic pool and the cleanliness of the room as we strive to provide total confidence in this area being fully aware that it is an aspect of major importance for our guests to feel 100% comfortable in our hotels
We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be.
Customer Experience | Barceló Hotel Group

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Reviewed 30 March 2020

We recently travelled to the Barcelo with a group of 40 people for our wedding. There are honestly no words to describe what a great week everyone had. From check in, to the rooms, to the service, everybody was so pleased at the experience they had, there were no complaints. Our wedding day was absolutley more than we could ever have imagined. Everything was perfect right down to every little detail. All of our guests mentioned it was the best wedding they ever attended. Rubi the wedding planner made sure everything was perfect and what we wanted for our big day. We were scheduled to stay another week after for our honeymoon but due to the COVIN 19 we were issued to return to Canada. We are hoping to be reimbursed our week stay we had to miss and will definitely return to the Barcelo once the pandemic is over. We rate our experience a 10/10 and highly recommend future couples to have their wedding at this beautiful resort.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank Z5042IKjaredb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler22963238674, Guest Relations Manager at Barcelo Gran Faro Los Cabos, responded to this reviewResponded 30 March 2020

Dear Z5042IKjaredb,

Thank you for the great feedback of your recent holiday experience at our Barceló Gran Faro Los Cabos; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Once more we thank you for choosing our hotel in this very special occasion and very much look forward to having the opportunity to serve you again in the future.

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Reviewed 29 March 2020

We really enjoyed the size of the hotel at around 300 units. The food, staff, and amenities are excellent. The tuesday night of arrival we were entertained by " night of the tenors". It was one of the best shows we have seen in the 10 years we have been travelling to Mexice. These 3 men could rival the italian tenors.

Date of stay: March 2020
    • Location
    • Cleanliness
    • Service
Thank BillyBob2140
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler22963238674, Guest Relations Manager at Barcelo Gran Faro Los Cabos, responded to this reviewResponded 30 March 2020

Dear BillyBob2140,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Gran Faro Los Cabos hotel with us and Tripadvisor readers. We look forward to welcoming you back again very soon.

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Reviewed 26 March 2020

The staff are absolutely wonderful. Always a smile and helpful. Outstanding service. This is the cleanest hotel I have ever stayed at. Comfortable bed, room layout and all balcony's have views. If you are looking for rowdy all night partys, this is not your place. The entertainmnet was great (free). Beach is easily accesible and safe. I like that it is a smaller place, very accesible. It is great for families, couples and seniors. The drinks were abundant and stiff. The food was great. All around, this is the best resort I have stayed at. I will return. **I appreciated the smoking areas, we had 4 smokers in our group and they were annoyed that they had to go to designated smoking areas only. I like that. I don't want to be smelling gross cigarettes on vacation.

Date of stay: March 2020
    • Value
    • Sleep Quality
    • Service
Thank 370janetz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler22963238674, Guest Relations Manager at Barcelo Gran Faro Los Cabos, responded to this reviewResponded 27 March 2020

Dear 370janetz,

We would like to thank you for choosing our Barceló Gran Faro hotel for your holidays in Los Cabos and for the review you shared on Trip Advisor, all of your kind words about your stay with us are great to hear.
Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Warm Regards,

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