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Reviews (1,446)
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48
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Traveller rating
1,235
117
48
25
21
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All reviews pelican beach agua restaurant complimentary foot butler service family pool junior suite plunge pool four seasons luxury resort moment you arrive amazing resort little things swimmable beach kids club private beach ocean front fitness center
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189 - 194 of 1,446 reviews
Reviewed 25 June 2021

Management is absolutely awe full, all they care about is getting your money nothing else
Bugs, hair in the room. Ceiling leaked water my wife fell and bruised her shoulder and legs NO ONE CARED when told

Date of stay: June 2021
    • Value
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Review collected in partnership with this hotel
Thank eddy459
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
OOPalmilla Staff, General Manager at One&Only Palmilla, responded to this reviewResponded 7 July 2021

Dear eddy459,

We appreciate your candid review. It is disappointing to hear that your time with us did not exceed your expectations, please accept our sincerest apologies for all the inconveniences you had experienced during your stay with us, we truly hope you can give us another chance to redeem ourselves in the future.

Robert Logan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2021

We had the most wonderful time in paradise with our family. Extremely relaxing trip. The property is absolutely beautiful. The attention to every detail did not go unnoticed. The staff is so friendly, kind, and accommodating.

Date of stay: June 2021
    • Value
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    • Service
Review collected in partnership with this hotel
Thank 3clead2i78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
OOPalmilla Staff, General Manager at One&Only Palmilla, responded to this reviewResponded 7 July 2021

Dear 3clead2i78,

We appreciate you taking the time to give us this five-star review. It is always a joy to hear of our guests’
incredible experiences. Each one of our dedicated colleagues aims to cultivate the most magical
paradise getaway, and we truly appreciate your recognition of their hard work. I thank you once again
for your comments and we look forward to welcoming you back soon.

Robert Logan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2021

The worst so called 5 Star Resort we have ever stayed at. From double charging, awful service, to 33% gratuity fee's, bad staff, no replies to emails. Do not stay here its not worth it...
Awaiting the same BS reply from the GM as all others.

Date of stay: June 2021
    • Value
    • Location
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Review collected in partnership with this hotel
1  Thank 22Skeet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
OOPalmilla Staff, General Manager at One&Only Palmilla, responded to this reviewResponded 7 July 2021

Dear 22Skeet,

We appreciate your feedback. It is quite disappointing to hear of your experience, and we apologize that
your stay did not exceed your expectations. It is especially disheartening to hear this from our valued
guest, and we want you to know that your opinion is very appreciated. We hope that you will join us
again in the future, and allow us the chance to serve you in the true Palmilla fashion.

Robert Logan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2021

The resort is absolutely amazing. Surrounded by an arid almost desert like landscape you enter the gates and are suddenly surrounded by a tropical paradise. The landscaping is gorgeous and the views of the ocean are spectacular. Rooms were large and well appointed, restaurants excellent, spa delightful and staff could not have been more wonderful. We would particularly like to thank Zujey who was especially attentive and a joy with whom to deal. You may spend less at another resort but having travelled throughout the world I can tell you this this resort is worth every penny. Thank you for a memorable week. Brad & Dorie LeMay

Date of stay: June 2021
    • Location
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    • Service
Thank atlantisant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
OOPalmilla Staff, General Manager at One&Only Palmilla, responded to this reviewResponded 22 June 2021

Dear atlantisant,

Thank you for this wonderful review. It is always a joy to hear of our guests’ incredible experiences.
It was an absolute pleasure to host you, and we are delighted that you found One&Only Palmilla perfect for your family.
Looking forward to welcoming you back home soon.

Robert Logan
General Manager

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Reviewed 16 June 2021

The location of this hotel is fantastic and the beaches in front of it are stunning. The rooms are high quality and traditional in style. Seared and Ceviche are great restaurants with 5* food, drinks and service. Unfortunately the service in the rest of hotel left a lot to be desired, especially considering the price. Multiple guests at the hotel expressed the same view. 15+ minute waits just to connect to the reception on the in-room phone, long waits at the pool for basics like towels and water, and for orders. I feel bad saying it because the staff were (mostly) friendly and trying to help. Also the $25 charge for each room service order is not something I have experienced before.

Date of stay: June 2021
    • Value
    • Rooms
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Thank Douglas M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
OOPalmilla Staff, General Manager at One&Only Palmilla, responded to this reviewResponded 23 June 2021

Dear Douglas M,

We appreciate that you took a moment to share a bit about your stay. We take guest feedback very seriously, and it is disappointing to read that a few aspects of your visit have not met your expectations.

We do thank you for bringing all these lapses in service to our attention for which we are not only sorry that it happened, but that we did not exceed your expectations. However, we are happy to receive them as it allows us the opportunity to improve.

We do hope that because of these unusual circumstances that you will give us the opportunity to redeem ourselves in the future.
We would value the opportunity to serve you once again in One&Only Palmilla to deliver the unforgettable getaway you deserve.

Robert Logan General Manager

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