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“Great Staff But Awful Assistant Manager”

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Posada Real Los Cabos
Ranked #24 of 43 Hotels in San Jose del Cabo
Reviewed 12 February 2011

Bar staff, cleaning ladies, waiters are top notch, too bad one ASSistant manager ruined the experience. We were not the only ones who felt the same way. Only other complaint is their wireless is awful.

  • Stayed: February 2011, travelled as a couple
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2  Thank Natalia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 February 2011

I will go back in an instant. I went with my Niece and her 5 year old twins. We stayed for a week in January 2011. The hotel offered pretty much what we expected but it was nicer than we thought it would be. Compared to what other hotels charge in this area.....what are the complaints about. If you read the bad reviews and still go.....hello! Next time you go somewhere, pay big bucks and don't complain. Mind you, I hear bad reviews about 5 star hotels as well.
The temperature at night dips and makes you feel chilly. Be prepared with a warm sweater or jacket. Daytime temp. was nice. Was not humid at all.
We found the food to be quite good, this is Mexico not Canada or the states. Our room was great.
This is the type of place you would go for a rest. No loud music. We found all of the staff to be very kind, polite and willing to help however they could. Not really any activities. There is a nice long beach where you can walk for miles. The ocean is very dangerous for children and adults alike. A couple of Canadians drown here February 2011. Do yourself a favour and stick to the pool.
We went horseback riding on the beach a few times-if you can ride well they will let you gallop.
Don't get a henna tatoo. Many people have adverse allergic reactions to them. One of our five year olds had a reaction that did not start until a week after we got home and after 3 weeks needed to see a doctor. There is a chemical in the black henna that is very dangerous, please beware.
Overall a great holiday. Can't wait to do it again.
My word of advice-if you are an elite traveller and you are picky don't go hear because I am sure you will find something to complain about.

  • Stayed: January 2011, travelled with family
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2  Thank Karenryc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2011

All I can say is the food is nauseating. I got sick my first day there. If you want to have excellent all inclusive service, go somewhere else. If you really want to stay there and you have a rental car or your own means of transportation, then I strongly recommend you do not eat at the restaurant buffets. Be warned!

  • Stayed: February 2011, travelled on business
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1  Thank flyboyncali62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raulchi, Gerente at Posada Real Los Cabos, responded to this reviewResponded 11 March 2011

Dear Guest;
Please accept our apologizes if you have bad experience with our food service.
I have instructed our Executive Chef to reinforce our sanitary approachs to avoid healthy problems with our guest.

But, we just want to add that we had'nt had complains or sick guests related to our meals.

Sincerely

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2011

We checked in at 2 pm on a Monday. By 5 pm we were callin itravel to change resorts. The first room they gave us was ground floor with a view ofthe wall of the resort next door. The second room was dirty and had no fridge. The third was better but still overall grimy and gross. The restaurant by the pool was ok but not great. The drink service was slow, often 15 minutes or more from ordering a drink to it arriving at the table. Dinner buffet was disgusting. It had wilted salad and 4 other items that were all cold (supposed to be hot) and a few Safeway cakes for desert. We ended up having to stay one night. We went to the only bar that was open (in the lobby) and at 11 when they apparently closed, the bartender locked up the drinks, turned off the lights and walked away while we sitting right at the bar. The next morning we got moved down to the presidente down the beach and it was way better! The only positive thing at the posada was that they didn't try to charge us a fee to check out 6 days early. Overall awful! I can't believe people pay money and stay here and go back more than once, I wouldn't go back if it was the only resort in Mexico!

  • Stayed: March 2010
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1  Thank Hwsol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2011

We stayed for one week at the Posada Real.Everyday we were more impressed with this hotel.Any problems we had were taken care of instantly.We requesred a safe key and an iron which they gave us at no charge.We asked for a late check out (3pm) again no charge.
The buffet seemed rather small when we first arrived,but had awesome food.Everybody we talked to were impressed with the staff and the food.The staff are amazing,they will go out of their way to make sure you're happy.Roberto is great,he'll tell you how to get around in Los Cabos and the best places to go and where not to go because it would be a waste of time and money.By the way Los cabos is completly safe day or night.Because the town relies on tourism they seem to give tourists the red carpet treatment.
Benito works at the beach and pool area.He will come around about every 15 minutes to see if you need any food or drinks,which he brings to you.
In the buffet the waiters are always there to bring you drinks and coffee.
The maids do a great job of keeping the rooms clean.
The pool and beach are very clean as is the rest of the hotel
We heard that there is a strong undertow so unless you're a good swimmer you are urged not to swim in the ocean.
We have been to a lot of all inclusives over the years ,ranging from 3 to 5 star and this is best vacation we've had,I would rate this a 4 to 5 star.
So if you can do without the lobster and the shrimp and the a la carte restaurants you'll have a great relaxing vacation here.

  • Stayed: January 2011, travelled as a couple
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1  Thank ruff99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Posada Real Los Cabos

Address: Malecon San Jose S/N, San Jose del Cabo 23400, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#18 Family Hotel in San Jose del Cabo
#20 Spa Hotel in San Jose del Cabo
#22 On the Beach Hotel in San Jose del Cabo
Price Range: ₹ 5,654 - ₹ 10,658 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Posada Real Los Cabos 3.5*
Number of rooms: 148
Official Description (provided by the hotel):
Located on the beach, a few yards from several of the many golf courses in Los Cabos area, close by the new marina "Puerto Los Cabos". With its low - rise structure, charming contemporary Mexican style and cactus gardens, the Posada Real blends perfectly with the rugged beauty of the Baja Peninsula The Posada Real Los Cabos Resort is a totally different property, because you can choose between two options of lodging: Our "All Inclusive" option, where you will receive breakfast, lunch, dinner, snack and a selection of domestic drinks from 11:00am to 23:00 hours; and our unique "Drinks Inclusive" option, where you will receive, FREE of charge, a selection of domestic drinks, from 11:00am to 23:00 hours. ... more   less 
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Also Known As:
Posada Real Los Cabos Hotel San Jose Del Cabo
Best Western San Jose Del Cabo
Best Western Posada Real Los Cabos
San Jose Del Cabo Best Western
Posada Real Los Cabos San Jose Del Cabo

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