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Reviewed 23 June 2022

My family and I stayed at the Westin for a family vacation. Let me start off by saying the staff at the hotel are the nicest people, always friendly and willing to help you. Especially our attendant Fidel, I appreciated he patiently explained us how to get to our room, he also have us food and activities recommendations. Highly recommend looking for him if you need recommendations on what to do in Cabo.

Date of stay: June 2022
Trip type: Travelled with family
Thank anetterodela
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas, responded to this reviewResponded 25 June 2022

We thank you for this wonderful review about our Resort and associate Fidel and most pleased you had such a great stay with us! We hope to have you and the family visit again soon! Safe travels!

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Reviewed 22 June 2022 via mobile

Do not stay here. Customer service is absolutely the worst in 10+ years traveling Mexico and the Caribbean. Go to their Cancun location before you come here. Staff is rude, inattentive and no one cares about what is going on around them. Not one good experience with any bartender, waiter or staff.

Date of stay: June 2022
Trip type: Travelled with family
1  Thank Mobile23392621933
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas, responded to this reviewResponded 25 June 2022

Thank you for your review. We are truly sorry if our staff´s attitude was less than pleasant, please email VOWLC-experiences@vacationclub.com where we would like to assist you with this matter. Thank you for choosing The Westin Los Cabos and hope to gain your business back.- Wishing you safe travels.

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Reviewed 21 June 2022 via mobile

We had an ok stay at the Westin Los Cabos. Hospitality staff (servers, bellhops etc we’re great) special shout out to Francisco Ocampo who helped make out stay more enjoyable despite a few short comings.
We were in a room, one of a few with not much of a view except for the neighboring property building. The room was dark and not updated. If you peaked thru the cracks you could see a bit of the ocean. Daily construction down below made sitting on the balcony and enjoying the neighboring building less than desirable. We stayed out and away from the room as much as possible. Francisco’s light heartedness and sense of humor really helped us relax and enjoy.

Room tip: Probably can’t do much about it so I can’t say avoid the building left of the Arch part of the hotel. If you get stuck there find Fernando O
Date of stay: June 2022
Trip type: Travelled as a couple
Thank mitchmD9967IX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas, responded to this reviewResponded 25 June 2022

Good day, we thank you for your review of our property. We are glad Francisco made a difference during your stay and will let him know of these great comments. We apologize for the inconveniences faced, even paradise needs renovations but we will work harder to better our guest´s experience and hope to gain your trust back. Safe travels!

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Reviewed 20 June 2022

I will start out positive - the room was recently redone and spectacular. We had an amazing view. I can’t say enough great things about our room.

Needs improvement- the staff doesn’t smile and isn’t helpful. Front desk isn’t pleasant. Concierge is pretty useless. That look everything up on the Internet. I can do that. The pool area seating is very limited. Chairs look old and worn. Difficult to get service. Restaurants- no where nice to eat. The nicer one is closed from a hurricane last year with no re-opening date. I heard there is a restaurant at the beginning of the entrance, but no one mentioned except a guest out last night. It is very obvious there is a lack of leadership at this property. It doesn’t run smoothly and staff seem unhappy. Main hotel spaces look tired.

Staff worth mentioning: Emmanuel, bellman is great. Friendly, smiling and helpful. Abner was also nice. We didn’t find Erick in Concierge until our last day. He actually knows places to go. He was the only one to give us a property map and map of San Jose del Cabo. We had asked others and got nothing.

Also, if you are not agile, this is not the property for you. Lots of steps and steel ramps.

I generally like Westins a lot, but this one is a skip

Date of stay: June 2022
Trip type: Travelled with family
Thank 816jaclynw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas, responded to this reviewResponded 20 June 2022

We thank you for your comments as they help us point out areas for improvement and will make sure to take them into consideration so we may better our service and property. We´re sorry our property did not meet your expectations this time but glad some of our staff made an impression and will let them know of your wonderful comments. We hope to gain your business back and wish you safe travels

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Reviewed 19 June 2022

We had a very fun dinner last night and Sergio went above and beyond with his service, made it a very special nice evening with family and always had a little surprise every time he checked in on us.

He even gave us to go drinks on him in cup we could take back to our room! Looking forward to going back to see him soon.

Date of stay: June 2022
Trip type: Travelled with family
Thank sroleksak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas, responded to this reviewResponded 20 June 2022

Thank you for your wonderful comments about Sergio and will let him know! We´re glad our associates could make your stay more memorable and hope to have you back soon!

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