It was our second time staying at Grand Velas Los Cabos. We stayed for 5 nights this time and each day was surreal. The property is world class and luxurious with 5 amazing restaurants, a couple stylish bars, beautiful pools with great services, spa (highly recommend as the entire experience is out of this world with the water ceremony in the beginning), and the gym. What makes it so special about this resort is the personalized services. You truly feel valued and cared for by every staff member who works here. They remember your name and preferences so you don't even need to let them know what you want most of the time. I really want to call out the names of the staff members at the resort because they do deserve rewards for their excellence. The impressive service started with Victor, who took care of our reservation. We had worked with him 2 years ago when we first visited the resort and he immediately remembered me when I reached out to make a reservation for the second time. He is a true gem with such a professionalism and compassion. Our flight got canceled twice due to a snow storm. Victor was prompt to help us rearrange our schedule so the bad weather wouldn't ruin our vacation. We somehow made it to Cabo after a couple flight cancelations and a few new tickets, but, we found that our luggage had...It was our second time staying at Grand Velas Los Cabos. We stayed for 5 nights this time and each day was surreal. The property is world class and luxurious with 5 amazing restaurants, a couple stylish bars, beautiful pools with great services, spa (highly recommend as the entire experience is out of this world with the water ceremony in the beginning), and the gym. What makes it so special about this resort is the personalized services. You truly feel valued and cared for by every staff member who works here. They remember your name and preferences so you don't even need to let them know what you want most of the time. I really want to call out the names of the staff members at the resort because they do deserve rewards for their excellence. The impressive service started with Victor, who took care of our reservation. We had worked with him 2 years ago when we first visited the resort and he immediately remembered me when I reached out to make a reservation for the second time. He is a true gem with such a professionalism and compassion. Our flight got canceled twice due to a snow storm. Victor was prompt to help us rearrange our schedule so the bad weather wouldn't ruin our vacation. We somehow made it to Cabo after a couple flight cancelations and a few new tickets, but, we found that our luggage had been lost. Ilian and Alan from the Blue Dreams were on top of everything to safely take us from the airport to the resort and helped us calm down telling us we would get our luggage back in no time. In the meantime, Rose and Laura, the Concierge crew members, helped us to rebook our restaurant reservations and helped us track our luggage. Laura told us not to worry as they would help us find it for us. After having a great dinner at Cocina de Autor, we passed out out of exhaustion. We woke up with a message from Laura that the luggage was already at the hotel in the morning! What great news and attentive service! I liked that the resort takes COVID seriously. Every staff member was wearing double masks and they took our temperature every time we got into restaurants. The guests were wearing masks and practicing social distancing, which made me feel safe and comfortable. Of course, the pool area was our favorite spot. Hugo (I love him!) and Eduardo were so wonderful at the pool making sure we get the best service possible. Hugo's humor and energy always made us laugh and put us into an even better mood. Cecilia at Cocina de Autor was so sweet to make sure we get the seat with the best view. Victor at Velas 10 was amazingly attentive even when he was very busy with (relatively) lots of customers. Miguel gave us a fun and informative tequila testing class, which I will remember for a long time. In addition, he constantly made sure we were having the best time throughout our stay with such friendly support and professionalism. We also joined a Mixology class at Cocina de Autor where Fabian was leading the session. He was humble, friendly, and caring. One of my favorite staff members was Carmen at Azul, where we had our breakfast and lunch for a few times during our stay. She always greeted us with the biggest smile and tried her best to provide outstanding service. I loved that she remembered my name the second time she saw me right away! What a smart girl! All restaurants are world class, but we also enjoyed the humble, yet beautiful Ceviche Bar for lunch. The oysters, clams, sashimi with ponzu sauce, and of course various ceviche dishes were so fresh that I felt like I couldn't stop eating! Fabian, who served us a couple times at the Ceviche bar, made us laugh so hard. He was humorous, attentive, friendly, and professional at the same time. How is it even possible to have all those traits together?! Armando (Azul and Piaf) and Sergio (KOI Bar) were also super friendly and attentive. I probably missed so many names, but I wanted to call out as many names as possible because I am so impressed with the personalized services and their friendship. Omg, I would give 6 stars if I could for Grand Velas Los Cabos. I highly recommend this resort. You've got to visit at least once in your life time! :) Thanks so much, Grand Velas, for the amazing experiece and making us feel so special.
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