This place is just lovely. Has everything you could ask for in a resort. The grounds are impressive. The staff is very helpful for the most part. The rooms are very clean and well kept. I would have given it 5 stars but the sofa in our room was very hard and uncomfortable and the staff was unable to help us. We were in a section of the resort that had not been redecorated yet and the couches were fabric covered foam and plywood. Also, there are no washing machines. I spilled something on my favorite shirt and was unable to launder it.
Highly recommend. One of the best resorts we have visited. Of special note is the excellent service and support we received from our butler, Alfredo Olguin. He made sure our every need was met, offered great advise. His outstanding assistance will have us come back!!
while I cannot review the hotel due to Hurricane Lydia, Jamie's service was outstanding! We originally booked a rental at Pueblo bonito Sunset and it was easy to do with Jamie. With Hurricane Lydia on the way, our flight was cancelled. I contacted TripAdvisor and Jamie who took care of refunding our trip. She also went the extra mile and called the resort to refund our all inclusive meal plan. If you are going to book a vacation, she is definitely easy to use and communicate with!
This hotel and room was EVERYTHING as described and more. Loved the multiple pools and restaurants. Loved the fact that we could pay extra for the all-inclusive portion which made eating out on the property easy. The room was incredible and spacious. I would highly recommend renting here again. Jamie B was also incredible to work with throughout the entire process.
WOW! What a location! Super huge hotel, so huge they provide golf cart service to take you to and from your room to the restaurants, pool, etc. Beautiful ocean views! Beach is not swim-able as it is the Pacific Ocean but still nice to look at. Loved the balcony - spacious and lovely views in the morning and at night. Large room with a kitchen! Could have stayed at the hotel during the entire stay and we would've been fine. There are multiple pools throughout the hotel, all were warm and clean. Staff was friendly and courteous! Some spoke English - Danny was cordial and helpful. They have orthopedic pillows available, which I needed. The bed was oh so comfortable. Lovely lobby. Very helpful concierge and staff.