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“Okay - but will never go back.” 3 of 5 bubbles
Review of Sheraton Grand Los Cabos Hacienda del Mar

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Sheraton Grand Los Cabos Hacienda del Mar
Ranked #28 of 70 Hotels in Cabo San Lucas
Certificate of Excellence
MVLUN
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Okay - but will never go back.”
3 of 5 bubbles Reviewed 10 April 2012

My daughter and her friend stayed at the Sheraton and when we check the girls in, it was fine and we went to the pool side restaurant to eat. My kids were already seated while we check-in, so when we joined them, we asked for drinks and a menu. My husband had to finally order from the bar and ended up not having lunch. With 2 drinks, a nacho and 2 lunch entrees, it was expensive especially for lack of service. Facility is a 4 star or 3 at the spa. Note: My friend caught one of the workers drink straight out from the water pitcher that was left out for the clients. She could have used the plastic cup next to the pitcher. That was enough for me that I went elsewhere to have my spa treatment.
Review your bill before check out. You will be charged for daily service fee which we were not told, and I had 2 charges on the first day around 1,000 pesos that were not ours and had to be credited. Not the friendliest check-out staff either, but her tone changed when I caught the mistake. I can't say I am proud to be a SPG member when staying at the Sheraton Hacienda. It didn't matter, we will just never return again!!!

Room Tip: Pay the price to stay in a good room. Not sure if upgrade is available during Spring Break. The gi...
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  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank MVLUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,585 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (396)
Date | Rating
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English first
San Diego, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 April 2012

This place is clean (and i am picky) and lavish. Their breakfast buffet is so awesome they have a smoothie station and an omelet station.This resort is BEAUTIFUL, you don't even need to leave with the all the stuff they have. The staff is so nice! They have great dinner places too although i do recommend going to the city (Cabo) which is about ten, fifteen mins in a taxi. which is $20 each way. The only down side is the expense but I am sure you could find a good deal if you are able to plan ahead. I would so stay here again. Great for any type of travel and i would have felt comfortable staying even solo!

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tiffany H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 10 April 2012 via mobile

But this is a truly great hotel. We had a great stay. Everything went well from check in to check out. Grounds are spotless and the pools are all clean. We ate all but about 5 meals in the restaurants and never had a bad plate. We had no reason to go off site to dine. All in all we'd give it a 5 out of 5 and are planning a return trip next March.

Stayed April 2012
Helpful?
Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 8 April 2012

We had a nice time at our stay at the sheraton. The rooms are nice and the property is beautiful. However, since you are not anywhere close to either Cabo or San Jose, you are kind of forced to eat at the hotel. The food is overly priced. What we paid for food in a week is near what we paid for the ocean front room.....and thats with the cheap(er) breakfast buffet at Girasoles. Not a good value in my opinion. Also, you cant swim in the ocean in front of the hotel. That waves are rough. It is a beautiful property but not a good value.

  • Stayed April 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank shell5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 8 April 2012

Lovely resort with great rooms and fantastic sea views. Fabulous pool side area with great service from staff - we wanted for nothing. We indulged in spa treatments and a round of golf. Even had a medical emergency and the onsite clinic was ever so convenient - they even arranged my prescription to be delivered to me poolside. The all inclusive option suited us and worked out to be great value - the breakfast options were great - especially the omelettes and fresh fruit smoothies. We did eventually get tired of the dinner options. We only left the resort once for a trip to see "el Arco" which included some amazing snorkelling. Would recommend to my friends and family. It's one of the nicest places that I have stayed.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Claire P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Los Cabos Hacienda del Mar

Property: Sheraton Grand Los Cabos Hacienda del Mar
Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#15 Top resorts Hotel in Cabo San Lucas
#20 Spa Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
#23 Luxury Hotel in Cabo San Lucas
#25 On the Beach Hotel in Cabo San Lucas
Price range (per night): ₹ 18,290 - ₹ 33,850
Hotel Class:4.5 star — Sheraton Grand Los Cabos Hacienda del Mar 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Grand Los Cabos, Hacienda del Mar captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 
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Also Known As:
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas

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