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“Very Very Disappointing”

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Sandos Finisterra Los Cabos
Ranked #25 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
Chino, California
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Very Very Disappointing”
Reviewed 5 April 2012

We have ALWAYS stayed at the Finisterra over the years of traveling to Cabo. We haven't gone in about 5 years and just came back. We stayed for six nights. Everything is starting to get older. The beds were HORRIBLE! Rock hard along with the pillows. Low lighting in the bathrooms, couldn't see a thing. Very disappointing. Ate at the Whale Watcher bar one time. I ordered Chicken Enchiladas, had about 3 TINY pieces of chicken in it. Food was VERY disappointing. We walked next door everyday for Breakfast at the Playa Grande Resort and sat right on the beach watching whales breach, llstening to harp music, great food. At the Finisterra only one jacuzzi was even close to warm and it was occupied ALL the time. The rest were cold. Staff at the desk and door were friendly and kind as always. No gym/spa faciliities. It was just sold to new ownership, time will tell. Its going to take alot of money to compete with all the new resorts. We will definitely be staying elsewhere next trip to Cabo. Its sad that they haven't kept up with the demand. It used to be a four star in my book, it is now a 2, maybe.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VentasFinisterra, Manager at Sandos Finisterra Los Cabos, responded to this review, 17 September 2012
Dear Debbie R,

Thank you very much for your comments and indeed we are aware of the points that you mention. That is why since the new company took over, changes have been made in many areas and there are still more to come.

Please take a minute to view some of the most recent comments from other guests where you can read the improvements made and the ones to come in the near future.

We hope that you make the time to stop by and see the new SANDOS FINISTERRA LOS CABOS All Inclusive Resort during your next visit to the area.
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Winter Haven, Florida
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 April 2012

Well the owners and new managers (Sandos) have apparently decided that including the Finisterra in cruise ship tours is more important than supporting those who have supported this resort over the years. About every other day the pool and the Palapa are invaded by a bunch of freaks off of cruise ships. We have never seen the likes of this!!!! As a timeshare owner for about 20 years we are appalled.

Room Tip: Some rooms have a view of the Pacific and others have a Marina View If you don't care about w...
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  • Stayed March 2012, travelled with family
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    • Service
Helpful?
4 Thank Battman125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VentasFinisterra, Manager at Sandos Finisterra Los Cabos, responded to this review, 17 September 2012
Gracias for your comments.

We certainly appreciate all the input we get from our valued guests and particularly from vacation owners that have been with us for many years.
One important thing to point out is that we have a raltionship with the Cruise companies for more than 6 years and regluarly on Tuesdays, Wednesdays and certain Fridays we have groups of people that want to enjoy the beach, pool and hotel facilites during their stop over at the port.

This has been monitored with guest’s surveys and comments and the majority seems to enjoy the ambiance and livelihood they bring for a few hours. Normally our resort has remained as very quiet and low key.

With the new improvements, the new SANDOS FINISTERRA LOS CABOS All Inclusive Resort will be a very appealing option especially for the former vacation members that have been patient for many years in hopes to see more funds injected to the resort.

Please take a moment to view some of the recent comments. We look forward to your next visit
.
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Seattle
Level Contributor
107 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 31 March 2012

Went up to the Whale Watcher bar to see if we could catch sunset and some whales. It was happy hour so the drinks were 2 for 1. We enjoyed the view and saw a couple of whales off in the distance breaching and having a great time. Well worth the trek for happy hour with the whales!

  • Stayed March 2012, travelled with friends
    • Service
Helpful?
1 Thank Gatordogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
171 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 31 March 2012

This hotel exceeded our expectations for views, spacious rooms and an interesting property layout. We enjoyed the walk across the bridge to the Whale Watcher Bar, beyond the waterfall and the fabulous views of the marina. We arrived late and were annoyed that our request for a room on a high floor in the Palapa Beach Club turned out to be on the 3rd floor, but the desk attendant was very polite in telling us they would try to move us the next a.m. BUT we were very pleased with our pool/ocean/beach view and our spacious tiled deck, so we opted to stay where we were. ALL of the Palapa Beach Club views are supposed to have a good view of the ocean/beach and I think that is probably true. Marina views would also be okay. Some of the photos on this hotel website really SUCK and do not do the hotel justice! Yes, (as per some of the Trip Advisor reviews that we read), parts of the hotel are a little tired, but the rooms are exactly what the photos show...ceramic tiled, spacious and clean. The pool deck lounges are the only thing we thought DESPERATELY needed attention, as the fabric was quite worn and the pool towel 'gestapo' would only allow you ONE pool towel at a time, so it was difficult to cover up the unsightly and worn lounges. The Spring Breakers were quite well behaved and mostly congregated at the pools closest to the beach, so we enjoyed our 2 for 1 drinks at the pool every afternoon. We loved the Whale Watcher Bar and ate appetizers there a couple times...my husband thought the men's restroom was the coolest because one entire inside wall was the stone mountain! We used CABO TRANSFERS for our airport transportation (recommended by the hotel) and were very satisfied. You can call an 800 number and speak to them and if you don't want to use paypal, you can wait until you arrive and pay them cash. I was a little concerned they may not show up to retreive us from the hotel after we paid cash up front, but they arrived right on time for our departure. We took the TROPICAT catamaran sunset cruise one night. They serve unlimited drinks (even frozen White Russians!) and heavy appetizers, but it is NOT a BOOZE CRUISE, so we were very happy with our experience. We also enjoyed taking the water taxi (about $3 per person) to Medano Beach for breakfast at The Office, which was fun. Your table is outdoors in the sand with lots of umbrella cover and the food was good, with great service and reasonably priced ($8). The beach vendors are not allowed into the restaurant area, so you get a little repreive from the constant requests for purchases. PAY ATTENTION to all of the reviewers and AVOID the time share agents...the 90 minute promise is a fallacy and you will be there for AT LEAST 3 hours! The time share hawkers in the airport were very deceiving and one guy kept standing in front of us telling us he was the airport manager and he had to see our transportation voucher over at his desk. We fell for that...even though our transportation company warned us about it and we finally caught on and escaped! Hotel Finisterra exceeded our expectations...it is not a 5 star hotel, but we were very happy with their value and anytime we had a housekeeping need, it was dealt with immediately. We loved the quaint short walk among cobblestones (sorta) up the hill to the hotel...it was very private and relatively quiet. When we wanted action, we walked to the marina boardwalk or downtown. Adios!

Room Tip: Request a high floor in the Palapa Beach Club for great views and more quiet...nothing lower than fl...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank katdod50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenmore, Washington
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 March 2012

We booked at this hotel through a deal I bought on Urban Dealight. It was a great deal that my husband and I couldn't pass up. However after reading reviews we heard there may be some timeshare talk we had to attend. There was nothing about that in the deal I bought. When we checked into the hotel, everything went smooth until they stopped at a desk where we started getting signed up for the timeshare talk. We said NO, that we didn't want to go, and didn't want the free tickets to a sunset dinner cruise. The lady was very rude and said that's why I got such a good deal. I informed her there was nothing in the terms of my deal that said I had to go...so we walked away. She said "well, I'll have to look into that." We avoided that desk as much as possible the rest of our trip.

Besides that...the hotel was very clean, the pool was nice, and staff was nice as well. The room was large and had a nice balcony. The only downfall was the tile floor that made all movement of furniture echo really loudly. So, don't bother taking a nap during the day because that's all you'll hear.

Also, we stayed in room 406 and outside our room...on the ground floor was an air conditioner that was REALLY loud and echoed up to our room. We typically travel with a noise machine, but didn't need it since that was so loud.

Other reviews said the pool wasn't heated, but I didn't find that to be a problem. We got in and out a few times and even stayed in for a while to watch a basketball game! I found it to be the perfect temp!

Food from the pool area was great! The fresh guacamole was AMAZING! And the 2X1 happy hour was nice as well!

We walked the beach and all the way over to Lovers Beach, but that was a LONG walk...so be prepared! You'll even have to climb over some rocks / small mountain!

The location of the hotel was AWESOME! We were able to quickly walk to the marina and did that every day. It was about a 12 minute walk into the middle of the marina. There were many good restaurants that we ate at...our favorite was the Baja Cantina.

I would definitely go back :)

Room Tip: Higher room for less A/C noise or maybe on the side opposite the hotel restaurant.
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Rooms
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    • Service
Helpful?
Thank CoachKy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandos Finisterra Los Cabos

Property: Sandos Finisterra Los Cabos
Address: Blvd. Paseo de la Marina s/n, Cabo San Lucas 23450, Mexico (Formerly Hotel Finisterra)
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Cabo San Lucas
#17 Family Hotel in Cabo San Lucas
#18 Romantic Hotel in Cabo San Lucas
#18 Spa Hotel in Cabo San Lucas
#21 Luxury Hotel in Cabo San Lucas
#22 On the Beach Hotel in Cabo San Lucas
Price range (per night): ₹ 19,657 - ₹ 35,422
Hotel Class:4 star — Sandos Finisterra Los Cabos 4*
Number of rooms: 282
Official Description (provided by the hotel):
Landmark Resort. Best location in town with Ocean and Bay views. Located in the "Heart and Soul of Cabo"!Live the legend of the new SANDOS Finisterra ALL INCLUSIVE RESORT unique architecture overlooking the Bay of San Lucas or enjoy the largest family rooms facing the Pacific sunsets in any of our Jr. Suites. All within a short walk to restaurants, night life, shops, fishing and water sports. Free WiFi in Lobby and Restaurants. Endless beach walks and amazing pools. Embrace the Cabo sun in any of our three amazing pools or have a snack at the largest and tallest Palapa in the Pacific. For the evenings enjoy a margarita at the historical Blue Marlin Bar where Keith Richards and Brooke Shields loved to relax. If you like tennis we have 2 courts for you free of charge. Ideal for Families or Couples that want the best value. The Jr. Suites Ocean View rooms have the largest capacity in Cabo sleeping 3 adults and 2 children with our 2 Queen and Sofa beds. Just perfect for the family that needs best value for their money! ... more   less 
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Also Known As:
Finisterra Hotel Cabo San Lucas
Hotel Finisterra Cabo San Lucas
Sandos Finisterra Los Cabos Cabo San Lucas

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