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4,670 - 4,675 of 12,168 reviews
Reviewed 17 September 2016 via mobile

My family and I went on a trip to this hotel and the entire trip was unbelievable! The level of detail everywhere is astonishing everywhere and everybody working there was amazing! So friendly and nice, especially Joel from one of their restaurants and a team working near our pool Omar, Marcos, Jared, and Lorena. Having a considerate, friendly, and caring staff really makes a family trip even more special!

Date of stay: July 2016
Trip type: Travelled with family
Thank Sofi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2016 via mobile

The room itself was stocked with pans, plates, utensils, and a coffee maker. Had a gorgeous view and the staff was all very friendly and willing to help out if you needed something or wanted to go somewhere. When they would clean the room they left it beautiful and spotless. I recommend a room in the 1000, most if them walk right out to the pool. Downside: the fridge and freezer don't really hold a cold, especially the freezer and it was really small. Also very nice for large hi l groups but not so good if you're a penny pincher.

Date of stay: September 2016
Trip type: Travelled with friends
Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2016

Had a fantastic time. Food and service was very good. Beach was beautiful and all staff was extremely helpful. We will definitely consider coming back again. Carlos was the best server, make sure you ask for him. Also thank you to Manuel during our check out.

Room tip: Ask for an upgrade if you can, room with the view is awesome!!!
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank speedyjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2016

Our room had a beautiful ocean view and a spa on the balcony. The service at this resort is amazing - everyone is very attentive and caring. In addition, all of the employees have an amazing memory and will remember your name after 1 or 2 introductions - definitely makes this place feel like home.

Victor, Laura, Karla, and Anna were the leaders of the Activities on site at the main pool. They were so fun and enthusiastic! They really added some great memories to our trip! You have to play volleyball with them and do Zumba! Tons of fun!

Federico and Omar provided us with AWESOME service at the swim up bars (main pool and sky pool)! These guys were on it - they never missed a beat and were always ready with refills! Best guys ever!!!!

Although this wasn't my first time at the resort (and DEFINITELY wont be my last), I am always happy to see the changes that occur each time we come. They are always striving to make the place even better and to find ways to provide the best service that there is. At the end of the day, it's the people - like Federico, Omar, Victor, Karla, Ana, Laura, Xenon, Alfredo, and so many others - that keep us coming back! We love you guys!!!!

Room tip: Request building 19, 20, or 21 since they are close to the Sky Pool. It makes it easier to get there early and grab some chairs!
Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2016

My sisters and I signed up for a spinning class, when we got there we met Alex who designed a class just for us, he put the bikes on the balcony and we did the whole class overlooking the ocean it was amazing, he also introduced us to soul spinning, we went back the next day and he created a totally different spin class for us, once again out on the balcony. He was amazing!! Unfortunately we met him on our 2nd to last day there so we only had two sessions. Highly recommend his class if you want a good workout while on vacation.

Date of stay: September 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank Kimberly4u2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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