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“Good Experience at the Wyndham Cabo”
Review of Tesoro Los Cabos

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Tesoro Los Cabos
Ranked #39 of 71 Hotels in Cabo San Lucas
Reviewed 20 April 2012

Had a good experience at the Wyndham. Room was clean. Staff was very helpful. Hotel is located near a lot of good places in Cabo San Lucas. They can arrange a taxi to the airport for about $16 USD per person. Breakfast was good.

  • Stayed: April 2012, travelled with friends
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Thank DBrown84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamCSL, Manager at Tesoro Los Cabos, responded to this reviewResponded 23 April 2012

Thank you for your candid comments. We hope to have the opportunity to serve you again in the near future.

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1,660 - 1,664 of 2,058 reviews

Reviewed 18 April 2012

We bought the groupon and had an excellent time when we were actually there. The location is great and the dinner cruise was amazing. However...Dont exdpect a free shuttle fromt he airport to the hotel. We were flying through LAX to LOS CABOS and our flight from SFO was delayed to LAX which made us miss our flight for LOS CABOS....our 3.5 hr flight turned into a 30+ hour nightmare.....we flew from sfo to lax to chicago to houston to cabo.....it was excruciating....when we finally got out of the airport we were shocked to find out that we were NOT on the list for a shuttle to the airport....we stood around for about an hour confused until some kind local man let us know where we could find another shuttle and each pay $17 USD to get us to the hotel. WHen we asked the hotel if they would take care of our shuttle for the way back to the airport(since we didnt get one to the hotel) they said that we went through the groupon deal and it was not their problem. I am not at all mad, just a little let down. I notified cristina via email and telephone letting her know that we would be arriving a day late so we figure the shuttle would know we were arriving....if we were at least warned that we would have to find transportation it wouldnt have been an issue but once you exit the airport you cannot re-enter. We did not ask the hotel if we could stay an extra day since we missed one (we didnt even assume that they would allow us to) but if you can imagine, after the 30+ hour hassle of getting to mexico the last thing we expected was being stuck at the airport. We ended up having a blast in cabo despite all the traveling issues and the large line to check in. We go past all of that and let it go. However once we got home i noticed on my bank account that they charged a $300 deposit fee onto my account. Its been a month and i havent recieved it back. Their excuse wsas because i used a debit card not a credit card. Why didnt someone at the front desk say anything whrn they looked at my card marked "debit" The mamagement for wyndham hotel has not been too friendly and insisted on copies of my bank statements. Once i sent them the statement he said it still has not been a month (its literally a day short of a month). This has been a huge headache i have spent endless amounts of time responding to emails and scanning documents. Do yourselves a favor and USE YOUR CREDIT CARD NOT DEBIT CARD because they will Not PROPERLY INFORM YOU. This makes me a bit upset i would love to go back, but now im scared something similar may happen again. We will see next time. Like i said...experience was great...great location for younger people, but make sure you use a credit card and make 100% sure someone will be sending a shuttle for you otherwise you will be easily spending $40 extra.

Room Tip: Marina view rooms were awesome!
See more room tips
  • Stayed: March 2012, travelled with friends
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2  Thank travel l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamCSL, Front Office Manager at Tesoro Los Cabos, responded to this reviewResponded 19 April 2012

We did have the opportunity to exchange two e-mails explaining the Debit Card issue, same that I would take this opportunity to explain for the benefit of the TA community. Due to the fact that Banks require at least a month to release a check-in performed to a debit card, we do not accept them in order to establish credit lines at the Resort; not do we only advise customers of this when a debit card is identified at check in, but we have it in writing on our registration card, where it clearly states “Debit Cards are not accepted as a way to establish credit line, Only Credit Cards”, same that was signed by the reviewer, this is a security procedure at most hotels in the world, for the safety of the establishment and the card holder itself when travelling abroad. The statement was requested in order to identify if in fact a charge was processed or not, which in this case it was only the pre-authorization. We appreciate the positive notes regarding the excellent time while at the resort and do hope to host the reviewer again in the near future, I am sure knowing this information we will be able to avoid a similar situation in the future.

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Reviewed 17 April 2012

Good bed, good breakfast, close to everywhere! Just some noise from other people arriving from party!

  • Stayed: April 2012
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Thank Luisao77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamCSL, Manager at Tesoro Los Cabos, responded to this reviewResponded 17 April 2012

Thank you for your Candid comments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2012

Excellent location with great marina and harbor view, close to everything. The staff was very cordial and helpful, Laura at the front desk could not of been more helpful. The morning restaurant staff were very refreshing, friendly and inviting........Gregorio and his associates made us feel welcomed and showed us the utmost in "service with a smile" . We enjoyed our stay and look forward to returning next year.

  • Stayed: April 2012, travelled as a couple
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Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamCSL, Manager at Tesoro Los Cabos, responded to this reviewResponded 16 April 2012

Thank you for your candid comments. We will certainly pass them along to our personnel. I hope to have the opportunity to serve you again in the near future.

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Reviewed 14 April 2012

We got a very good deal - $299 plus tax - for four nights at this "time share" facility. The rooms were nice and the location of the hotel was perfect. It is at the marina and in the middle of everything. Other than the presentation we had to sit through, the visit was great. They were attentive to any of our needs in the room - although check in was a bit slow and they kept losing our reservation. All in all, for the money paid, we had a great little getaway. They will be redoing the pool starting in May 2012 - and doing many other update which will add greatly to the value of the property. The breakfast buffet that was included was more than adequate and all of the food was good. There was some problem with lots of noise and other people partying at night - need more soundproofing in the rooms.

  • Stayed: April 2012, travelled as a couple
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7  Thank deniseadc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamCSL, Front Office Manager at Tesoro Los Cabos, responded to this reviewResponded 16 April 2012

Thank you for your candid comments. We will certainly heed your valuable feedback in order to enact improvements in the areas you found to be deficient. I hope to have the opportunity to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tesoro Los Cabos

Address: Blvd. Marina Lotes 9 y 10 | Col. Centro, Cabo San Lucas 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Cabo San Lucas
Price Range: ₹ 5,277 - ₹ 18,175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tesoro Los Cabos 3*
Number of rooms: 241
Official Description (provided by the hotel):
Welcome to Tesoro Los Cabos Hotel, Spa & Skypool In Mexico the #1 luxury destination is Los Cabos, recognized internationally for its beautiful beaches, top level spas, impressive golf courses, world-class fishing and incredible views. At Tesoro Los Cabos we have gatheredall of these charms, with its elegant Skypool lounge in the heart of the marina and entertainment district, the fun never ends. From our privileged location on the marina, you will find classy shops, nightclubs, fine and casual restaurants, & many water activities to make your Cabo experience the best it can. Having the best location & view of the marina in Cabo San Lucas has made Tesoro Los Cabos the #1 option for discerning travelers looking for the best place for their business trip, families looking to enjoy every moment of their vacation, couples enjoying the romance in the air, and those who require a dose of adrenaline that water sports provide. ... more   less 
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Also Known As:
Wyndham Cabo San Lucas Hotel Cabo San Lucas
Costa Real Cabo San Lucas
Tesoro Cabo San Lucas
Tesoro Los Cabos Cabo San Lucas

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