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All reviews coconut shrimp la trajinera el patio hacienda encantada watching whales all inclusive option relaxing vacation our waiter food and drinks swim up bar eder amenities shuttle minibar infinity ocean gym
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Reviewed 19 March 2020

My husband and I just got back from our honeymoon at El Encanto at Hacienda Encantada. We did the all-inclusive option and stayed in Phase II Building. What a great experience!

The best server at El Patio Bar and Restaurant is Neri! Neri took care of us each day that we were there and made sure we had all the food and drinks we needed. He is a kind person and a very hard worker. We loved him and would seek him out to take our order above all other servers. The chicken and shrimp quesadillas are excellent and we ordered them multiple times. I also recommend the rainbow roll and the tuna sashimi from the sushi place by the pool as well. Very excellent food overall!

We very much enjoyed our dinner at La Trajinera. Enrique was an amazing server and went above and beyond to ensure that our experience was special. It was very relaxing and there was also a great piano player who played soft music throughout our dinner. My husband's steak was excellent!! Enrique was able to give us some recommendations on what to eat and brought us dessert that he recommended as well. His level of service was exceptional and we really appreciated him.

One nice perk about the all-inclusive plan is that there are 4 off-property restaurants at the Marina that you can eat at with your meal plan. They also offer a complimentary shuttle that takes you to the Marina/downtown area every couple hours. There is a sister resort there where they drop you off. We ate at Los Deseos and enjoyed our meal very much. Moises was our server and he did a great job taking care of us. I recommend ordering the fresh guacamole which is made right in front of you at the table and the tres queso con tequila appetizer which is also made fresh right in front of you. For my main meal, I ordered Shrimp Diabla and it was incredible.

We also got the opportunity to try the sports bar and grill at the Marina called "Golden Legends." We had the boneless wings and they were delicious. Rosorio took care of us and provided excellent service.

The only thing I think could be improved at this resort is the service at the La Pergola pool. A lot of times we would wait for a long time before even being able to get the attention of a server to order food and/or drinks and sometimes when the food came, it had either been forgotten and was sitting out or the food order would come out incorrectly. I'm not sure if they were going through staffing changes, but we did not frequent this area as often as others.

Breakfast at Las Marias was amazing and we enjoyed being able to have coffee, bloody mary's (which are the best we've ever had, by the way!) and enjoy our breakfast while watching whales swim in the ocean in front of us.

Overall, I would recommend this resort for anyone wanting a relaxing vacation! We enjoyed water aerobics and rifle shooting with Carlos who is the new activities director. Hopefully they will add some more nighttime activities for people to enjoy after dinner.

It's a beautiful resort, go!

Date of stay: March 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ashleytA4077VT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales Mexico Grand Hotels, Propietario at El Encanto All Inclusive Resort at Hacienda Encantada, responded to this reviewResponded 20 July 2020

Dear guest,

What an awesome review! Thank you so much for sharing your experience and for your kind words. We're so glad to hear you had a pleasant stay! Really hope to welcome you back soon!

All the best,
Social Media Department,
socialmedia@mexicograndhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2020

3 women in our late 20s/early 30s stayed here. We recommend staying elsewhere. At the Eden restaurant we got a second round of nachos that was served as an app to every table. When we barely touched the second round of nachos, they returned the nacho plate to sere to other to other guests, so unsanitary we were disgusted! Some guests of the resort are part of the all inclusive plan, others are not. The good customer service seems to be tended towards the guests paying a la carte versus all inclusive. We checked into our room and walk in and someone else is staying in the room they gave us, thankfully we got an upgraded room, but it was originally suppose to be 2 queen beds and turned into someone having to stay on a pull out couch. There is no nightlife whatsoever. Everything closes by 10pm. You constantly have to sign receipts every time you just want a cocktail or bottled water and at every meal. If you’re at the swim up bar, they have to close the tab every hour for “control” purposes. The resort is very hilly, but they do have golf carts that can take you around. The sister resort shuttle only runs every 2 hours and really should be every hour. Sister resort is approx. a 20 min drive away. There is no beach to lay out on at Hacienda Encantada, but at the sister resort (Marina Fiesta) you have to walk to the beach about a 5 min walk, but make sure to stay with a group as you have to walk down some sketchy streets to get there. Also, the beach requires an entry fee of you having to continue to order drinks in order to stay on any of the beach clubs. Certain restaurants are closed on certain days, when really they should be open everyday.

Date of stay: March 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank PrelBel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2020

Activities, if you want them. Relaxing if you don't. Stunning views. End of February-early March the whales are very active. Very clean, staff is very attentive but front desk help(via room phone) is non-existant. Better to go in person. We never felt the need to leave the property - but we've been to the Cabo area many times before. I would go again :)

Date of stay: February 2020
Thank joanc561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales Mexico Grand Hotels, Propietario at El Encanto All Inclusive Resort at Hacienda Encantada, responded to this reviewResponded 19 March 2020

Dear guest:

Thank you so much for the kind words, we really appreciate all your comments since it helps us to improve our service. Please feel always welcome, we would love to host you again.

All the best,
Social Media Department,
socialmedia@mexicograndhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2020

Pretty view but VERY limited beach access especially if you have children. The pool with the view is adults only and on the beach. The pool for kids has no view. Pretty much feels like people with kids are ostracized. Room sheets were never changed and a drink was spilled on them. Our towels were taken out of our room and we had to call to get more. Pool towels were non existent. Food takes forever. Drinks are ok. They make you sign a receipt for every meal and are crazy about your room number. Front desk is not friendly. Our room was barely swept and the cleaning lady made a point to tell us it was her day off so we would tip her (which we don’t mind but it was also slightly rude for the crappy job she was doing). Shuttle only runs every two hours. The grounds are pretty. There are so many better resorts in Cabo. Stay elsewhere.

Date of stay: March 2020
Trip type: Travelled with family
3  Thank melissa567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2020

It is beautifully perched along the cliffs overlooking the Sea of Cortez and the Pacific Ocean. The grounds were perfectly manicured The rooms, bathrooms,balconies are good size. coffee pot and a mini fridge stocked daily with water, pop and beers. The food was EXCELLENT at every restaurant and at every meal the drinks were perfect at the restaurant bars, but some were inconsistent at the pools.The service was very good as far as being very friendly, happy, , it took 2 – 2.5 hrs. for dinner. Which was OK we had a great time! I’mjust noting it. It was really a good thing because the only entertainment was a guy playing the piano in one restaurant and a guy on the sax in another time with the family, There was nothing else to do. The other great advantage is the free R/T shuttle to the sister resort “the Fiesta” in the marina “golden zone” which allows you to go there to use their amenities, pool, towels and walk to a beach.I highly recommend the all-inclusive “dinning package“ which gives you several restaurants in golden zone area for more dining options. Plus, the food is very expensive so it’s a great deal to pay upfront.The only big complaint is, even with the “dinning package” you having to sign checks every hour for food and drinks, it’s a hassle, I go “all-inclusive” for the easiness of it. I don’t want to think or see. Needs more evening entertainment in general. Favorite pool bar tender was Miguel Zunigo (patio pool) Thank you Miguel he made our vacation special

Date of stay: February 2020
2  Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales Mexico Grand Hotels, Propietario at El Encanto All Inclusive Resort at Hacienda Encantada, responded to this reviewResponded 27 February 2020

Dear guest:

Thank you very much for your review and kind comments, we really appreciate it since it helps us to improve our service. Please feel always welcome, we would love to host you again.

All the best,
Social Media Department,
socialmedia@mexicograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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