Facility is very nice, beautiful rooms, well appointed kitchen, nice furniture as a new hotel should have.
Terrible front desk staff, very lacking in training and knowledge of resort. Kids allowed to play lacrosse in hallways, dogs barking, very much family oriented, loud and crowded. No management available to speak with when requested.
Poor housekeeping, out of date creamer, no restocking of coffee and amenities. Very difficult to call for valet or bell stand as all calls route through the guest request, usually a long wait or no answer, faster to go to the lobby.
Resort fee and mandatory valet fee plus taxes on same adds $40.00 a night to the rate quoted, in addition to sales tax of 13% or so.
If you are seeking 5 stars look up the mountain to Beaver Creek, this is not the place for you.More
- Free Wifi
- Free Parking