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Reviewed 6 December 2022 via mobile

We had the best time at this resort! The staff was friendly and the room was clean and tidy! Extra thanks to all the staff that treated us as “familia” William , Rafael, Jorge and Fernando and all the rest! Hope to see you again in the future! Best regards Jimmy and Camilla

Date of stay: December 2022
Trip type: Travelled as a couple
Thank camillan193
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa, responded to this reviewResponded 19 December 2022

Dear Camillan,

Thank you very much for sharing this great review of your recent stay at Ana y José Hotel & Spa Tulum, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.

We will be pleased to welcome you back.

Rene Pool
General Manager
Ana y José Hotel & Spa Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2022

Ana y Jose is perfect for a relaxing day by the beach. Great food (highly recommend the soft shell crab tacos) and amazing service by Daniel, he was so friendly and accommodating! Would 100% recommend to anyone visiting Tulum!

Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank abbeym385
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa, responded to this reviewResponded 19 December 2022

Dear Abbey,

It was a pleasure to have you as our guest and we are very happy to hear that you had a pleasant stay with us especially with the experienced service. Your comments are appreciated. We look forward to welcoming you again in the near future.

Warm regards,

Rene Pool
General Manager
Ana y José Hotel & Spa Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2022

We came across this place on a whim and couldn’t have gotten better food and service. Rolando and Daniel were THE BEST. They took care of us (5girls) and always made sure we were comfortable and checked up on us very often. 10/10 recommend to visit!

Date of stay: December 2022
Trip type: Travelled with friends
Thank Rachael P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa, responded to this reviewResponded 19 December 2022

Dear Rachaelp,

Thank you very much for sharing this great review of your recent stay at Ana y José Hotel & Spa Tulum, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.

We will be pleased to welcome you back.

Rene Pool
General Manager
Ana y José Hotel & Spa Tulum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2022

Service from Daniel and Rolando was great and the food was amazing. It rained and was windy unfortunately, but there were plenty of places to stay dry and the pool was sheltered from most of the wind making it an enjoyable experience regardless. It was a great way to relax after a busy bachelorette trip.

Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank 470merit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa, responded to this reviewResponded 19 December 2022

Dear Merit,,

Thank you for taking the time to review us. We are pleased to hear, that you enjoyed your visit and that you got to experience our spa as well. We hope to see you back with us again soon.


Sincerely,

Rene Pool
General Manager
Ana y José Ho tel & Spa Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2022

Daniel and Rolando were fantastic - attentive service and fun! The beach was great and when it rained they took care of us. Food and drinks came quick and we had a wonderful time - will definitely be back

Date of stay: December 2022
Trip type: Travelled with friends
Thank Tori L K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tulum Resorts Marketing Tulum, Director General at Ana y Jose Hotel & Spa, responded to this reviewResponded 19 December 2022

Dear Torilk,

We would like to thank you for staying with us and sharing your review. We are glad to know you had a good time with us, enjoying the facilities and the excellent service provided by our staff.

Nothing is more important to us than our guest's comfort and satisfaction.

We hope to have the pleasure of welcoming you back again soon.


Sincerely,

Rene Pool
General Manager
Ana y José Ho tel & Spa Tulum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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