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“The best place on tulum's beach!!!” 5 of 5 bubbles
Review of Azucar Hotel

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Azucar Hotel
Ranked #37 of 75 Tulum B&B and Inns
Certificate of Excellence
1 review
“The best place on tulum's beach!!!”
5 of 5 bubbles Reviewed 26 November 2011

We had a very hard time leaving the cabana .
I don't understand why there are people that wrote a bad review about this hotel.
We stayed at coco hotel and posada del sol both of them didn't came close to this hotel.

The staff was very helpful ( Marco and Martha) .

The room was very clean the maid even made our towels look like swans and alsoshe teached my wife how to do that.

The ocean view From the balcony was perfect!!! .

You can only hear the sound of the waves at night it was very easy to fall a sleep and also very romantic.

In regards to the bad review about the water- in all the hotels we have stayed in tulum playa the water were salty !!!

We promised ourself that when we have children we will return to the family cabana.

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Moshikonet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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142 reviews from our community

Traveller rating
    70
    35
    15
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 October 2011

This has got to be the most beautiful location for a room - literally on the beach - and what a beach! The rooms are really modernly done and very tasteful. The only problem was that the power cut out a few times when we were there: but they eventually fixed it. There is no reception or anything - just the guesthouses. But it's very good value for the amaZing location and beach view

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Louisecosgrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 12 June 2011

Not a good value anymore. We stayed here previously and enjoyed our vacation. However, we noticed a huge difference in quality of upkeep of the cabanas and grounds during our May 2011 stay.

Every morning the electricity in our Cabana would turn off for several minutes at a time. Try putting in contact lenses in a dark bathroom with no light. Fun. There's nearly no water pr4essure from the shower. And for one full day we had no water at all. This means we could not shower, the toilet did not flush and we could not even wash our hands. Disgusting. We advised the staff at 7:00 A.M. and then left for the day. When we got back in the late afternoon, still no water. We had to tell the staff a second time and finally the water was turned on. Needless to say, we are disappointed in Azucar and will not stay there ever again.

By the way, I sent an e-mail to the Azucar's "PR Rep" when we got back home (there's no phone anywhere at Azucar, so it was not an easy option to call her when we were there. We did however advise the on-site staff to give the Manager a message to contact us when we were at Azucar. No Manager ever did come by our Cabana). Anyway, Monica's e-mail reply to me was very rude. She said my expectations were "too high" and Azucar is not a "5 Stars" hotel. No kidding. Without reliable water or electricity, I agree Azucar is nowhere near 5 Stars, Monica. Good luck to anyone who would put up with such non-sense.

On a bright note, the beach is beautiful. My advice: Stay at any of the other Cabanas or hotels along the beach zone and avoid the hassles we experienced at Azucar.

  • Stayed May 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank eande60745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 June 2011

We had a wonderful romantic week at this beautiful place. We booked the upstairs family cabana which slept 6, very spacious, well equiped kitchen, romantic four poster bed, dining area and breakfast bar. The views as you can see from my pictures were everything i could only dream of. The staff were helpful and lovley at all times, especialy Martha who looked after us and kept the cabanas spotlessly clean and Roberto who looked out for us at all times.

Room Tip: Low season, if you are looking for peace and quiet
See more room tips
  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jayneybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto, Portugal
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 June 2011

fantastic, fantastic spot and very nice cabañas done in a simple and authentic way.

Room Tip: choose any room except the "Selvamar"
See more room tips
  • Stayed August 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank georgeconstanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Azucar Hotel

Property: Azucar Hotel
Address: Tulum Hotel Zone Km. 7.5, Carr. a Boca Paila, Tulum, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Hotel Style:
Ranked #37 of 75 B&Bs / Inns in Tulum
Price range (per night): ₹ 12,697 - ₹ 21,025
Number of rooms: 5
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