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Reviewed 4 August 2018

Just stayed here with 2 friends for 3 nights and had a terrific stay! our room was very spacious and clean. The bathroom had a nice rain shower with hot water all the time. Our balcony was freakin sweet- facing the sunrise and the beach. Beds were uber comfy with awesome AC that was too cold sometimes (not a bad problem to have in the middle of summer). it is beach front but we came at a time where Tulum in general had a seaweed problem but people still swam in the ocean although we did not because it was a lot of seaweed. we also took advantage of the sister hotels as they were also nice. we got discounts on food at the other properties, was able to use the facilities and got 1 free cocktail per person at each of the other hotels. breakfast was included also which was yummy and we tried the other food which was really good too! they also had lots of filtered water available

best part about this place is the service, for sure! Gilbert, Mariano, and Diana were so helpful from check in to check out! we got a lovely free and delicious welcome cocktail and got all the information about the area that was possible! All 3 were so helpful and had really good recommendations for things to do and places to eat from a local's perspective. we even borrowed towels and even snorkel gear from the hotel! They also helped arrange all of our taxi's which were reliable, safe and had good AC (including the airport transfer taxi- which is pricey but worth it bc it is reliable to get you to the airport in time). they helped us with getting pesos and other handy details for traveling! really such good resources when planning all the things you want to do and how to do it.

overall, we loved this place. so warm and friendly service with great accomodations. we will be back for sure! =)

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauro M, Gerente at El Pez Colibri Boutique Hotel, responded to this reviewResponded 14 August 2018

Dear Anna C

Thank you very much for your excellent review of your stay at El Pez. It is always a pleasure to learn we have managed to offer you a memorable experience!!

I am glad that our team has offeredr you a seamless service, and most importantly, that you managed to enjoy most of the benefits the hotel has to offer!!!

We are trully sorry about the seaweed. As you probably know, it is a natural phenomenon over wich we have no control. We do our best to remove it from the beach daily, and are looking forward to a permanent solution that shuold be arriving soon. This will ensure cristal clear waters all year round.

Everyone here at El Pez will be looking forward to your return!

Best Regards

Mauro Monte
General Manager
El Pez Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018

El Pez was, in a word, incredible. From start to finish. We stayed here for three nights and I couldn't have asked for a better stay and a more luxurious, comfortable, warm, friendly hotel. The service provided by both Gilbert and Mariano was truly, out of this world, exceptional. They both went out of their way to make sure our trip was incredible - from booking transport for us, organising private excursions and dives, and providing us with restaurant recommendations in town. They even organised a packed breakfast for us as we would be missing it to leave early on one of our excursions! The room itself and the view from our balcony was truly breathtaking, with the ocean right at our fingertips. The sound of the waves crashing at night was a lullaby! Very subtle touches like bringing coffee to our rooms in the morning and providing tea and local chocolates in the evening made us feel lovely and pampered. They even went as far as to provide us with a hospitality room to shower and organise ourselves for our trip back home after check out! El Pez is truly a wonderful hotel and one of the best stays I have ever had. In fact, just worth checking out for all that Gilbert and Mariano did for us! They are godsends! Thank you!

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank sarragrummett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauro M, Gerente at El Pez Colibri Boutique Hotel, responded to this reviewResponded 14 August 2018

Dear sarragrummett

Thank you very much for your wonderful review of your experience at El Pez Boutique Hotel. We are very glad to learn you have enjoyed your time with us!!

We shall forward your recognition to Mariano and Gilbert, as well as all the team who did their level best to offer you a memorable stay.

We sincerely hope you can visit us again in the future. It will be our pleasure to ensure you have another mesmerizing experience in our little piece of paradise!

Best Regards

Mauro Monte
General Manager
El Pez Boutique Hotel

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Reviewed 24 July 2018

We stayed for one night on way back to Cancun airport. The location is simply fantastic, with the sea feeling so close that you could touch it from your bed!
Food delicious and totally fresh. The cocktails and smoothies and juice all made from scratch. Breakfast was also superb! The kids also loved the food - the best they had had all holiday!

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauro M, Gerente at El Pez Colibri Boutique Hotel, responded to this reviewResponded 31 July 2018

Dear Matthew B

Thank you very much for your excellent review of your experience with us!! We are trully happy to learn you and your family have enjoyed your stay at our little piece of paradise.

It is wonderful that your family have loved our food and beverages options, and the proximity to the ocean, we are one properties which are the closest to the beach, providing quite an immersive experience.

We hope to have you and your family back as our guests soon!!

Best Regards

Mauro Monte
General Manager
El Pez Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2018 via mobile

From the moment we arrived we were greeted by Mario. He took our bags and led us to the dinning area. We knew we had arrive hours early and were not expected to be checked in. He offered us two complimentary cocktails while we waited. We orders some food and before we were done Mario had our room ready for us. The entire staff from Jesus, Jaime, Marcos, Marx, and every ones else were amazing. They all made us feel like a family. The house was to dream for. Very quiet and you can’t beat the view. Definite coming back. Thank you everyone for making our 22nd wedding anniversary unforgettable.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank geotati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauro M, Gerente at El Pez Colibri Boutique Hotel, responded to this reviewResponded 30 July 2018

Dear geotati

Firstly, thank you very much for choosing us as your preferred destination for such a special occasion as your anniversary. We are very glad to learn we have managed to offer you a memorable experience during your stay!!

Your comments are very important for us, and will be shared with all our team, since that is the experience we want to provide to all our guests.

I hope you do come back; it will be an honor to have you as our guest once again. Should you decide to do so, please feel free to contact me at mauro.monte@colibriboutiquehotels.com

Best Regards

Mauro Monte
General Manager
El Pez Boutique Hotel

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Reviewed 22 July 2018 via mobile

We stayed at El Pez in July for 3 nights. I could get used to waking up every morning to the picturesque ocean view.The service provided by the hotel staff was top notch. They provided personal touch and paid attention to smallest detail. Truly impressed!

Breakfast was included and they had a good selection. They also delivered coffee to our room each morning. We had dinner twice at the hotel which was delicious too. They provided complimentary cocktails on our arrival and a bottle of sparking wine was waiting for us in our room (it was complimentary too). They would also bring tea with chocolate every night to our room. They also provided cocktail coupons to be used at their sister hotels and food was discounted by 20% too (at el Pez and their sister hotels)

Room was clean with comfortable bed, fridge, air conditioning and complimentary WiFi. They also provided free parking.

The only drawback for us was the seaweed and we couldn’t enjoy the beach due to its abundance and the smell.

Overall, we had a great time!

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Prakash K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauro M, Gerente at El Pez Colibri Boutique Hotel, responded to this reviewResponded 30 July 2018

Dear Prakash K

Thank you very much for your great review of your experience in our beautiful El Pez Boutique Hotel. We are extremely glad to learn you have enjoyed our facilities, service and culinary options.

We are truly sorry for the seaweed. This is a natural phenomenon over which we have no control, yet we do our best to remove it from the beach as soon as possible. Nonetheless, it makes us very happy to know that our team has managed to exceed your expectations with our personalized attention and food offer.

We hope you decide to visit us again soon. It will be a pleasure to offer you a new memorable experience.

Best Regards

Mauro Monte
General Manager
El Pez Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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