My husband and I just returned from a week stay.... not sure where the complaints about the food are coming from in the buffet dining. We always found lots of choices and you could make a lovely fresh sliced chicken and cheese sandwich stuffed with other options to take for your excursions. They had a well stocked fresh bread, rolls,etc station. I agree they need more than one short order cook for the fresh cooked station...always a 8 min wait for omelettes. We ate
4 dinners in the a la carte and our favourite was the steak for quality and service. Italian was
ok service was very slow, Mexican was good and Fondue was ok I would not go back again. The beach bbq was great fresh cooked burgers, hotdogs, chicken wings and
taco's daily. There are 3 bars for the whole length of the beach one in the adult section that is never busy and the second at the main entrance to the beach that you may stand in a line for 10 minutes to get a drink. The 3rd would be in the Chill Out section where you pay $11 per person per day for use of this area. It never seemed too busy. The sports bar is open 24 hours and you can always get a nice snack there and a drink. The beach area is mostly clean EXCEPT for the smokers who insist on placing their butts in sand instead of the well appointed
ash trays set up ALL over the beach for this very reason. Never had a problem with finding a lounge chair in any of the areas they have extra stored you can access easily. I will agree that beach does have a good amount of seaweed and there are only a couple of areas to get into ocean without walking through seaweed. Lots of activites and the board outside the buffet is updated every morning. They have a shuttle to Playa that leaves at 10am and 12pm for free coming back at 5pm....you must sign up the day before at 8am for this or its fils quickly. We just paid the $19us each way and went on our own free to come and go when we wanted. No
issues in Playa the beach there is amazing and the shopping is typical tourists stuff... no real deals to be found except maybe for silver ( and be careful of the small vendors) and much cheaper t-shirts then at the resort. Did not like to see the infant tiger still on a baby bottle paraded through 5th avenue for tourists to take pictures with for $5.....the cub looked very hot and tired.... a beautiful but skinny bengal tiger on a lease about 2 feet long with a very dirty water bowel forced to have pictures taken for $5. I laughed when I was told the iguana are protected (as they should be) in this area and yet these poor animals are forced to pose and behave for the all mighty buck. Our room was clean and had lovely marble tiles throughout we were in bldg 2 room 2133 which faced the children's play yard and we learned at night was also the main road for all deliveries and security to drive up and down and the shuttle service.... we learnt by the lack of sleep the 3rd night we had to keep the balcony door closed and the air on. Which was too bad because it does cool down at night and their is a lovely breeze. We had a junior deluxe suite with a king bed for us the bed was very hard and also the pillows we did have sore backs... but this may just be us liking our pillow top mattress at home.
Our shower leaked into our toilet stall every time so we also had to put towels on the floor, there was also a very funky smell from the toilet we would flush it a couple of times and it seemed better. Our neighbours on both sides of us had the same smell...we never saw or got any bites from bed bugs BUT there are issues with this at this resort as like any caribbean resort. We saw several people with bites and the day we were checking out a young man from Ontario was behind me just covered in bites and told me that the pull out bed in their room was full of them...one of his room mates had to be taken to hospital the night before he was bitten so bad he swelled up. I was biten bad in Curaco at the Breezes last year and learned to check for them upon entry to our room and carry lots of benadryl . I also never unpack my suitcases in my house when I get home I usually unpack in the garage or back porch and into green garbage bags and straight to a hot water washing... again this is part of travel in the caribbean.
The staff at this resort are friendly, helpful and always smiling which is amazing for working 6 days a week 10 hours days. The grounds personal due a beautiful job on the gardens and the cleaning staff are always polishing floors and wiping. The ladies bathrooms where always well stocked and clean except for the women who for what ever reason DO NOT flush the toilet after using it ......
The bus that took us back to the airport for a 2:45pm flight picks you up at 10:30am why you ask..... because you pick up at 5 other hotels before getting to airport and SO you spend 2 hours on a bus which put a damper on the end of a lovely holiday. We will pay the $48 and spend the extra time at the resort. We had no issues with customs, some did who lost their mexican temporary visa...you don't want to do tis because you are held in immigration for about 2 hours and it cost you $45us for another to leave the country. It is a 30 minute trip from Riviera Maya to the airport and you need to be there 2 hours prior to flight.
Hints: make sure to book your A la carts after you check in and if they have cancellation that's how we got into a couple that where full and I also called directly to restaurants and twice changed 8:15 seating to 7:15 with no problem. If not travelling with children the adult section is a nice place to spend the day on the beach. If you want to go to Playa for a full day book the free bus early the day before other wise its $19 each way.
Chairs in the main entertainment area fill up fast after 7:30pm on the night we did buffet we would eat at 6:30 and then go get our seats for the night.
The gym opens at 7am and the machines fill up quickly. Not bad but dated and not enough free weights one set for each weight for everyone so some waiting around or extra sets of sit ups while you wait.
There is bar service on all the beaches and pool areas and we would usually order from them and have our drinks within 5 mins ( we would tip every third drink a buck) seemed to keep them passing by and asking for our order.
We would go back to this resort and plan too. We would get a swim out suite next time on the Rivieria side because it's sunny all afternoon on the Sunset side the water gets cold in the shade of the afternoon. Resort is very safe with good security at gate all staff have picture ID.
- Also Known As:
- Grand Sunset Princess All Hotel Playa Del Carmen
- Grand Sunset Princess All Suites Resort And Spa
- Grand Sunset Princess Hotel
- Grand Sunset Princess Review
- Grand Sunset Princess Mexico
- Grand Sunset Princess Resort
- Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen