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“great vacation get away”
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3 reviews
Roof Top
Roof Top
Roof Top
Roof Top
Master bedroom
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
English first
Michael A
1 review
“Luxury? Maybe if luxury means an untrue ad.”
Reviewed 8 May 2015 for a stay in May 2015

Upon getting to the apartment which was very difficult for the driver and me to locate, on first inspection we noticed the pool was quite dirty and there was no barbecue on site. Getting inside the t.v did not work for 4 days despite numerous reports to management, aside from that the dish wear and bedding had to be cleaned again before use. Management tried to be helped but they aren't gods and there is only so much they can do. Met some friends on the beach and went to relax in the hot tub which was frighteningly cold. I am attempting to get some money back through Tripadvisor.

Value Rooms
Location Cleanliness
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 May 2015
It is hardly surprising how the nice words and the promise of giving a good review vanished even after accepting the military discount you asked me for.
Let me discuss subjective opinions with real facts.
Fact one; there is a 24/7 concierge living at the Condo which one of his tasks is cleaning the pool at 8 am every single day included Sundays.
Fact two; the hot tub has the proper heat system to get desirable result; it needs 5 minutes to get warm to a maximum of 104 F and currently working.
Fact three; The TV Cable (which offers a variety of national and international channels) and WI FI contract are signed for a year on. The two TVs, one brand new, work just fine. I spoke to my property manager and she denies any issue about it.
Fact four; every guest receive by email beforehand a map with the location. Besides, the apartment is just two blocks from the 5th avenue and one block from the only Walmart in Playa (30th avenue), getting lost with these instructions is not common.
Fact five; Regarding to the cleanliness of the dish wear and bedding, my property management agreement includes cleaning and laundry services at the check in and check out of the guests. This is the first time one of my guests makes any negative comment about it. The apartment has brand new dishwasher and in house laundry with washing machine and dryer. Besides, the property management offers to the guests cleaning and laundry services during their stay.

It is a must answer this out of place review from a guest that didn't bother to answer my several e-mails during his stay. One thing more, if I was Tripadvisor I will not giving you back even a cent of a dollar.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayland, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“great vacation get away”
Reviewed 2 January 2015 for a stay in December 2014
person found this review helpful

really nice place , brand new, balconey overlooked the streat on the corner, short walk to beach and resturants , there is a walmart and other grocery stores around the corner for last minute supplies , we rented a car but not a must for location. had underground garage wich was nice for us.very safe and secure in area. we loved the pool and hot tub on roof it was part of our morning and evening get aways. we would like to do it again here.

Travelling group: Teenagers
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2015 for a stay in February 2015
Google Translation
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Sincerement..tout!
Liked least: Peut-etre le peu de chaise a la piscine.
Travelling group: Avec mes amis
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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