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“Very Nice - Watch Out for Sales People!”

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The Royal Haciendas All Suites Resort & Spa
Ranked #45 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 2 May 2012

We are owners at the Haciendas for the past 4 years and really enjoy coming to this resort or the Royal Mayan in Cancun. We were there for Week 16 this year.
Tips:
- Happy Hour - 3pm each day - great drink deals in pool bar!
- Activities - have lots of fun kids and adult activities - take advantage - free
- Taco Party - don't bother - gross tacos. Go to YO Tacos in Downtown Playa for great/cheap tacos and $12 US buckets of beer
- Los Morales - Great experience and Food!
- Gym - Broken equipment and no sanitizing wipes for machines
- Concierge - would encourage this staff to actually meet with the guests - talk about what is new this year (golf, activities, restaurant options)
- Sales Team - they used to meet with us as owners during breakfast or lunch and comp the meal - they stopped this program. Be careful - we asked alot of questions and sales team couldn't answer. If you are looking to buy - go direct with an owner. Marianne was an extremely rude sales person that needs to listen more and talk less!

Overall - this is a great and beautiful facility and family vacation. I would suggest for people but there are many things that the management could do to make it an even better experience!

  • Stayed: April 2012, travelled with family
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2  Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilo_Royal_Resorts, Community Manager at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 6 June 2012

Dear Member:

Thank you for taking a moment of your valuable time to write your review. Your comments are very important and help us serve you better.

Thank you for your kind words about our resort, we really appreciate them! Regarding the issues you mention, I've passed a copy of your comments about our Gym, Concierge and Sales staff to management; they will review them and make the necessary adjustments in our service and facilities as needed.

Please let me know if there's anything else I can help you with.

Warm regards from your home in paradise,

Camilo Olea
Community Manager
Royal Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,849 - 2,853 of 3,803 reviews

Reviewed 2 May 2012

Awesome vacation. The Royal Haciendas is a cut above our home resort Royal Sands. 5 stars in every category with the exception of Front-Desk wait time and beach (in April) littered with seaweed. The beach is still enjoyable but no comparison to Cancun Hotel Zone beachfront properties which utilize heavy machinery each night for a comprehensive seaweed and debris cleanup. The all hands on deck method employed by the Royal Haciendas staff to gather seaweed each morning is appreciated but largely insufficient.

Room Tip: The full unit with whirlpool on balcony is well worth the upgrade.
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  • Stayed: April 2012, travelled with family
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1  Thank hooknslice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2012

Gorgeous resort, beautiful beach, attentive staff, clean as a whistle, located 10 minute drive from downtown Playa Del Carmen, brand new golf course that is easy and fun to play, sun the entire week, temperature mid 80s, no rain at all, my third trip to this wonderful time share, going back again next year with friends.

Room Tip: 4th floor is the quietest
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  • Stayed: April 2012, travelled with friends
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Thank jeffpocaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2012

The Haciendas is a beautiful resort, with great pools and beaches. We have owned there for 4 years. The dive shop is first class and I would recommend it for any skill level. All the staff was very friendly. The food is average, they could use another restaurant or 2 for dinner. They are thinking about charging anyone that is not an owner there an all-inclusive fee that I think is wrong. The price they are talking about about charging will probably keep people from wanting to trade there. My biggest complaint this year was when we tried to leave the resort one morning to go to another resorts presentation they refused to call us a taxi until we answered all there questions and demanded to know why we wanted to go and then finally offered to match or beat the other resorts offer if we didn't go. I'm not sure what they are so concerned about. They have a nice program but if I want to look at other properties who are they to try and stop me.

  • Stayed: April 2012, travelled as a couple
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3  Thank tfdmedicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

We purchased a beachfront timeshare suite at the Royal Haciendas last year and this was our first opportunity to use it. We had our whole family plus friends there so we rented another suite along with ours. It was a fanatastic week. The facilities are great and the staff is excellent. The dining options are limited to 2 plus the pool bars so frequent trips into Playa are neccessary to mix things up. The trip is only 10 minutes and theer are endless options there so its not a problem. Only negatives are the limited shuttle times so you have to schedule around them. Onsite grocery store was reasonably priced. Breakfast buffet was a must do for everyone.

  • Stayed: April 2012, travelled with family
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Thank MikeyZ56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range: ₹ 13,691 - ₹ 37,730 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen

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