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“What a Great Find!”
Review of Hotel Cielo

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Hotel Cielo
Ranked #17 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 11 July 2012

It was a little rough getting there, since the transportation company was a little confused about where the hotel was, but once we got there, they did all they could do to make us feel at home and have a great time. The first room that we had was on the small side, so they moved us the next day to a larger room that was much better suited for 2 people. We were gone to the beach and they took care of moving all our belongings for us. Miguel and Abraham were always helpful and pointed us in the right direction for things. They made arrangements for any excursions that we wanted to make. They were also good for restaurant recommendations. The restaurant that is attached to the hotel is also top notch. We enjoyed the breakfast there every morning.

Can't wait to visit Playa again and stay here again.

Room Tip: Look for a room with the bigger bed ...
  • Stayed: May 2012, travelled as a couple
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Thank Horace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 22 July 2012

Thank you Horace M for your review. " A GREAT FIND"......thank you, we really appreciate the kind words. Just so future travelers are aware, when not using Hotel Cielo's recommended transportation, don't use hotel name, there are 184 hotels in Playa, use our address instead . Or use our transportation, you will save some money & they come to Cielo every day. Well....we were just happy it all worked out & you had a great vacation experience. Thank you for mentioning our restaurant Carboncitos, we have been making many improvements there as well, glad you enjoyed it. Horace, we know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward to you return to the Riviera Maya.
Owner / Manager
Steven Krisztin

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375 - 379 of 853 reviews

Reviewed 22 June 2012

We booked a standard room, which was pretty, but the air-con did not work. When complained, a service man came in 5 minutes, and as he could not fix it, we got a free upgrade to the best room of the hotel. We were very pleased with that.
Everybody was very kind and helpful all the time, and the half price breakfast in the restaurant next door was great.

Room Tip: go for the big room with ocean view, as it is worth it
  • Stayed: May 2012, travelled as a couple
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Thank Katalin007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 July 2012

Thank you Katalin 007 for taking the time to write your review. Our apologies for your inconvenience but we are glad we were able to accommodate you so you were able to enjoy the rest of your vacation. We know there are many hotels in Playa del Carmen so thank you for choosing Hotel Cielo & we look forward to your return to the sunny Riviera Maya

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Reviewed 21 June 2012

I had a wonderful stay at Hotel Cielo. After traveling for many hours, I was pleased to find my quiet, dark, and spacious room. The staff was very helpful and friendly. The wifi was spotty from my room but was almost always available outside my room on the couch. As mentioned before, super close to the Cozumel dock and the bus station, right on the main drag. I would stay there again.

Room Tip: I had a nice, quiet interior room. It was very dark. I think it was #15?
  • Stayed: May 2012, travelled solo
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Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Thank you Kelly M for taking the time to write your review. We are delighted that you enjoyed your stay. And yes sometimes the wireless is a little spotty & we are always upgrading, so for when you return & for travelers looking for good wireless, we are now installing cable 10 MB Internet & nano stations for a faster Internet with a better signal. We just keep getting better, We know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we hope to see you when you return to the beautiful Mayan Riviera.
Owner / Manager
Steven Krisztin

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Reviewed 19 June 2012

I have stayed at hotel Cielo (Santa Barbara) quite a few times thru out the years and have never been disappointed. The location is excellent, one block away from the beach and in walking distance of everything. The hotel is always clean, safe, and decorated so authentically. Steve and the Staff at both the hotel and the restaurant downstairs "Carboncitos" are always willing to please with impeccable service and outstanding authentic Mexican food.
The owners continue to maintain the hotel which is always impressive but now they have the "best beds ever"!
I go down to Playa every year and every year I stay at Cielo because of the hospitality and the fact that it's so inexpensive.
You cant go wrong at hotel Cielo.
Enjoy!

  • Stayed: November 2011, travelled with friends
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Thank agllo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Thank you agallo for your review. We are delighted that you enjoyed your stay yet again & had a great vacation experience. We do get better every year & we will continue to improve for the comfort of our guests. And yes, we do have the best beds ever.....I finally just bought one for my self, so comfortable. We know there are many hotels in Playa Del Carmen, so thank you for continuing to choose Hotel Cielo & we look forward to seeing you when you return to the sunny Riviera Maya.
Owner / Manager
Steven Krisztin

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Reviewed 13 June 2012

I think that I would give this hotel 2 stars if their prices were higher, but since they are so inexpensive, I'll notch it up to three. My biggest gripe with the place is that the rooms (we stayed in two) look really run down.. There were holes in the ceilings, in the walls, funky smell in the room. The staff is very nice though and the location is close to the beach and restaurants.

  • Stayed: June 2012, travelled with family
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2  Thank dcast79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Thank you dcast79 for you review. We are truly sorry that you thought Cielo is just OK. We really dislike getting a review like this because we take it personally & especially that your comments are inaccurate. I guess we can not make everyone happy...... but you can be sure that we will always do our best to do so.

Thank you for choosing Hotel Cielo

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Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price Range: ₹ 4,709 - ₹ 21,157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. ... more   less 
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen

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