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“A Mexican retreat in Playa Del Carmen” 4 of 5 bubbles
Review of Hotel Cielo

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Hotel Cielo
Ranked #28 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Haifa
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A Mexican retreat in Playa Del Carmen”
4 of 5 bubbles Reviewed 23 April 2012

Although I had to cancel 2 out of my 3 pre-scheduled nights in this hotel, I still could enjoy my peacful room at the 2nd flour, which was authenticaly decorated and have a decent relax after the long jurney.

sitting near the main promenade, the Quinta avenue, keeps you right in the middle of all the hustle and bustle Playa has to offer and yet, it gives you the quite place to spend when a nap is needed.

Just 3 minutes walk from Playa's main bus station - opposite to the ferry pier to Cozomel - makes it ideal for those who come and go by bus. Cross the Quinta down and walk to the closest sea shore, or, If you're a diver, get to know the Bull Sharks Diving Shop operations, just few footsteps away.

Thank you very much Mr. Miguel for the short time hospitality and kindness.

Room Tip: The room for two I got, might be somewhat small for a couple.
See more room tips
  • Stayed March 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SharkOnRush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 12 May 2012
Thank you Shark On Rush for taking the time to write your review. We are delighted that you enjoyed your stay & had a great vacation experience even though you had to leave us early, Maybe next time you can stay longer. We know there are many hotels in Playa Del Carmen so thank you for choosing Hotel Cielo. We hope to see you return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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799 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Portland, Oregon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

We stayed here over Spring Break and had a wonderful time. The hotel is one block from the main street, so walking to everything is easy. The rooms upstairs are light and airy and the hotel is charming and clean. Our room was a cool sanctuary in the hot afternoons and the beds are super comfortable. Both Miguel and Abraham at the front desk are so friendly and helpful, and they put out refrigerated filtered water for the guests. The restaurant downstairs has wonderful breakfasts, and the hotel has a relationships with Wicky's on the beach, where you only need to order $20 worth of food/drinks and you can stay as long as you like. You will really enjoy this special little hotel. It doesn't feel like Disneyland, it feels like classy, relaxed Mexico.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Theresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 18 April 2012
Thank you Theresa M for taking the time to write your review. We are delighted that you enjoyed your stay with Hotel Cielo & appreciate that you decided to share your experience with future travelers. Thank you for mentioning the staff, they are really important part of the Cielo family & we appreciate them going out of their way to help create great a vacation experience. We know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we hope to see when you return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

Stayed here in mid January this year for two weeks. If you don't want to do the all inclusive thing, ( which we didnt - boring !) then this Hotel is for you. Perfect location : 2 mins walk to the beach and the same to fifth avenue where all the action is (yet just far enough away not to be noisy). Hotel spotlessly clean and rooms very comfortable with the restaurant attached being one of the best in Playa , charging very reasonable prices..We loved our time in Playa del Carmen and Hotel Cielo definitely contributed to that. We would 100% recommend this hotel to others and hope to return ourselves very soon. PS.The staff here deserve a special mention.. Miguel, xSimone and the others were very helpful and always had a smile on their faces with nothing ever being too much trouble for them.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 14 April 2012
Thank you ChrisC for taking the time to write your review. We really appreciate the "Superb Hotel" title & thank you for mentioning the staff, they have been working diligently so all or guests can have a great vacation experience & it is one of the reasons we are becoming so desirable. We know there are many hotels in Playa del Carmen so thank you for choosing Hotel Cielo & we look forward to your return to the beautiful Riviera Maya
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin, United States
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

Hotel Cielo had helpful and friendly service, fine rooms, and was really close to both the beach and ferry pier. Our room was a little noisy at night, due to the restaurant downstairs, but we enjoyed the half-price breakfast there in the morning with a view of the beach down the street. The price was reasonable, especially in expensive Playa, and we'd recommend it to friends.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matt883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 14 April 2012
Matt883 for taking the time to write your review. Some times we experience a snafu here & there, I had looked in to this & found out the restaurant had forgot to close adjoining door which is done at 10:00 pm every night. so please accept our apologies. We are delighted that you enjoyed your the rest of you vacation, appreciate the kind words & thank you for the recommendation. We know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to your return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Nova Scotia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

I chose Hotel Cielo based on my Tripadvisor research and I was completely happy with the experience. More than happy. There was a mix up about how many beds we required in one of our rooms so the staff gave us a free upgrade to the family room which was beautiful and overlooked the street. After staying in a cookie cutter resort in Playa del Carmen, the Hotel Cielo allowed me to experience real Mexico. I loved the small quaint design of the building, the beds were amazing, the staff was incredibly helpful, the location was a total surprise as it was central to all things bustling, and the restaurant made me fall in love with Mexican food and beer. We were shocked at how great their prices were and kicked ourselves for not booking more time there. I will absolutely stay at Hotel Cielo again next year and would recommend this spot to anyone who wants a great price in a central location with great food.

Room Tip: The family room was much louder than the interior rooms simply because it was right on the street.
See more room tips
  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shark_Girl_Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 15 April 2012
Thank you Shark Girl Ana for taking the time to write your review. We are delight ted that you enjoyed your stay & that you had a chance to experience our warmth & charm. Thank you for the recommendation & we hope that you get to stay longer next time. We know there are many hotels in Playa Del Carmen so thank you for choosing Hotel Cielo & we look forward to your return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Cielo

Property: Hotel Cielo
Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price range (per night): ₹ 6,385 - ₹ 15,458
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, HostelWorld and Agoda so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen

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