When I picked this resort (sight unseen) over a year ago for my wedding, I read the reviews on tripadvisor almost everyday. We traveled with 90 friends and family, all of which stayed at this resort. The resort itself is really beautiful, so clean, friendly staff, easy layout, amazing huge beach, fun pool...
To address some of the negatives people mentioned. The "smell" people are talking about it what a vacation smells like. I didn't notice anything. We never saw or were bothered by any bugs at all. The entire staff was very friendly and always willing to help. Most spoke english well enough, but who really cares. Dinner reservations, although a pain, were easy to make and if we could not get one, we were happy to eat at the buffet.
The food was VERY plentiful!! Not one person, out of all 90 people got sick at all. If anything, people just over ate because the food was so good. Ate by the poolside buffet every day at lunch, pizza, tacos, pasta, salads, salad bar, burgers, fries, mexican treats, softserve, nachos....literally everything!! Breakfast was amazing...smoothies, 10 kinds of yogurt, eggs made to order, pancakes, breads, sweets, cold and hot cereal....once again, more than you would ever eat at home, but all so yummy. Dinner at the buffet was also a treat, themes each night so you never had the same thing twice...lobster tail, ribs, kabobs, salads, tacos...the list goes on and one. We only ate at two specialty restaurants (Mexican and Japanese) it was nice to be waited on, food was great. My guests raved about the other specialty restaurants.
Pool and beach were always fun and exciting. Plenty of chairs and towels. Great Service. Sure, people saved chairs, but that's life, no fault of the hotel,
As for the wedding, the hotel did an amazing job accommodating such a large group. They went above and beyond many of the usual services.
Spa was amazing--got my hair done, got an 80 min massage and a scrub. Staff knew what they were doing and did not let us down.
Tips were always appreciated, but never expected. The staff does deserve them!!
Enjoy your stay. I'm ready to return.
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Expedia and Hotels.com so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Palace Riviera Maya Hotel Playa Del Carmen
- Riu Riviera Maya
- Hotel Riu Palace Riviera Maya Playa Del Carmen