We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice hotel, friendly staff” 4 of 5 bubbles
Review of The Royal Playa del Carmen

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Royal Playa del Carmen
Ranked #12 of 212 Hotels in Playa del Carmen
GreenLeadersSilver level
Connecticut
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nice hotel, friendly staff”
4 of 5 bubbles Reviewed 1 August 2012

Vacationed at this property 7/14 thru 7/21 and had an overall very good experience at a well kept, clean resort. The location was good for those who like to venture into 5th avenue area. Agree with previous comment that it is really nice to not need reservations at most of the restaurants. We found the food to be quite good and were also happy with the drinks. The evening entertainment was okay with only issue being the temperature within the lobby area got uncomfortably warm. Only had two minor complaints I would share although in fairness, we did not bring either to managements attention. The first was the mattress on the bed really needed replacement as it sagged to the point where I used a towel to level. The second was that the maintenance crew would perform some type of work on a tank farm resulting in someone hitting a valve with a wood board waking us up nearly every morning. But I would say the room we had was very nice with a jacuzzi, good view of pool, ocean, and actually could see Cozumel in the distance. I think room number was 1463. We found the staff friendly at check in (do wish I could remember her name as she was very very nice and helpful) and at the spa where I was treated well by Berenice and Yaz. We really enjoyed the Italian restaurant the most and the coffee shop was great. Our first couple days we spent on the beach and only down side fr us was that the beach is public so there were familily's with children at an otherwise adult only resort area. Getting there early would get a hut for shade of which there was a decent number but did fill up even though hotel was probably only 80% capacity. The pool area is real nice but there is limited shade and primarily rely on the shade built into the lounge chair. Overall we really enjoyed the resort and found everyone we interacted with to be friendly, helpful, and happy. We are glad we chose this Resort and would recommend it to others.

Room Tip: Our room was on 4th floor to the right side over the Tequila bar and offered a nice view of the main...
See more room tips
  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank adecentgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

15,169 reviews from our community

Traveller rating
    11,878
    2,125
    657
    294
    215
See reviews for
1,710
9,141
185
189
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4,004)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sydney, Australia
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 1 August 2012

My partner and I stayed here for two nights at the end of a tour through Mexico. This resort exceeded all expectations.

Our suite was perfect. The food was exceptional. The bar staff efficient and friendly. The pools spectacular. The beach breath-taking.

We were genuinely sad to leave and will be back (a big compliment considering we live on the other side of the world!).

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mikaila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staten Island
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 July 2012

Can't say enough about this Resort... everything from the hotel, to the restaurants to the staff and the nightly entertainment was excellent...the pool activity people were great with daily activities especially Teresa very pleasant girl and lots of fun!!!The best were no dinner reservations were needed for any of the restaurants which was a plus! The house keeping staff could not do enough for you Our house keeper Gladis S.was always on top of all our needs. Bar staff Cecila, mave, and Andrea were great! All of this staff works very hard and always had a smile and very accommodating... Can't wait to go back!!!Travel alot and this is one of the best!!!

Room Tip: all ocean front rooms are nice!Especailly the jacquzzi's in them!
See more room tips
  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wadesville, Indiana, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 July 2012

On July 15th my wife and I had a Romantic Couples Massage that was given to us in our suite. The therapists were Yaz and Berenice, they gave us an absolutely wonderful, relaxing and soothing series of massages. I had been sunburned earlier in the day and thought about cancelling, I'm glad that I didn't. Berenice rubbed me with some kind of oil that soothed the burn . After 2 hours of massaging they left us on our balcony with champange and chocolate covered strawberries, wow! Overall the evening was first class!

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 31 July 2012

My experience at the Royal was amazing. Location was perfect.
Room was beautiful, loved the chocolate every night.
Most important was the entertainment staff, especially Terese and Renato so friendly and helpful always had a smile. Renato very good aerobic instructor. Terese an absolute delight to be around :) Each day they would stop and chat very personable, made my stay more enjoyable.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank PEWils15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
7.7 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 212 in Playa del Carmen
4.5 of 5 bubbles 3,477 reviews
6.8 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
4.5 of 5 bubbles 2,837 reviews
2.3 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 212 in Playa del Carmen
4.5 of 5 bubbles 7,864 reviews
Show Prices
Show Prices
Show Prices
2.5 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#31 of 212 in Playa del Carmen
4.5 of 5 bubbles 6,478 reviews
19.9 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 bubbles 11,301 reviews
17.9 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5.0 of 5 bubbles 5,575 reviews
Show Prices
Show Prices
Show Prices

Been to The Royal Playa del Carmen? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Green Hotel in Playa del Carmen
Price range (per night): ₹ 20,550 - ₹ 37,827
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Prestigia and Agoda so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing