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“French ? Really...”
Review of Piaf Restaurant

Piaf Restaurant
Ranked #92 of 1,495 Restaurants in Playa del Carmen
Certificate of Excellence
Price range: US$ 1,200 - US$ 2,500
Cuisines: French
More restaurant details
Restaurant details
Dining options: Reservations
Description: Experience the art of French cuisine and live music in the romantic and captivating ambiance of Piaf. The stunning curtains of Swarovski crystals and designer lighting create an atmosphere of fine extravagance. Named in honor of the famous singer Edith Piaf and beautifully decorated in tones of red and black, this space transports you to the Parisian luxury of the 1940s. This breathtaking Riviera Maya, Mexico restaurant is awarded 4 diamonds by AAA.
Reviewed 3 February 2018

Decor was more Asian with red and gold theme lighting fixtures and honeycomb backdrop at front door. Small portions. Grouper was excellent, all 3 bites of it. ::(( Wine selections of all inclusive was unattractive. Quick to push the add on wine list. Very disappointing, wine and portions, AGAIN. Probably the most romantic tables at this resort site.

1  Thank AGrayghost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecAccount, FOOD & BEVERAGE DIRECTOR at Piaf Restaurant, responded to this reviewResponded 29 March 2018

Allow to me apologize for not quite reaching your expectations on our French dining option Piaf. We truly do strive to make the evening an enchanting one with a harmonic blend of ambiance and music that complements graciously our dedicated service and creative dishes. You can be assured that we are always looking for ways to find the perfect balance of all those aspects to please the palates of even the most discerning guests.

Thank you very much for your valuable comments and observations. We hope to have the opportunity to host you again and then see how we fared with the experience. Once again, thank you greatly.

RENE MACIN
FOOD & BEVERAGE DIRECTOR
GRAND VELAS RIVIERA MAYA

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Reviews (126)
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13 - 17 of 126 reviews

Reviewed 12 January 2018

This restaurant is absolutely amazing! Our servers Fernando and Juan were delightful and very entertaining! They provided excellent service for us the entire evening. There was a harpist who played in the restaurant and provided the perfect music for the atmosphere. The food was incredible! I started with the crab appetizer followed by the filet and my husband had the french onion soup followed by the short ribs. Not only was the food absolutely delicious, it was presented beautifully. I would HIGHLY recommend this restaurant! We left wishing we had another night so that we could go back. We will definitely be visiting again!

    • Value
    • Service
    • Food
Thank MPRH11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecAccount, EXECUTIVE CHEF at Piaf Restaurant, responded to this reviewResponded 20 February 2018

Your words: “I would HIGHLY recommend this restaurant!” are an absolute motivation for us here at Piaf, to continue improving our service and attention.

To know you consider that “this restaurant is absolutely amazing!” is an honor of incomparable magnitude that surpasses any incentive or reward anyone could expect.

I greatly appreciate you taking the time to share your experience with us, and be sure that Fernando and Juan have been shown your review and were extremely thrilled as well.

We will be looking forward to that time when you honor us with another and many more visits.

MARIO LÓPEZ
EXECUTIVE CHEF
GRAND VELAS RIVIERA MAYA

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Reviewed 9 January 2018

the bread basket is everything!!! they have this little brioche bun with blue cheese inside and it was definetly the highlight of our night, its a fancier restaurant and very good food for an all inclusive

Thank Valentina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecAccount, EXECUTIVE CHEF at Piaf Restaurant, responded to this reviewResponded 20 February 2018

It is an absolute thrill to read your review, Valentina, where we can discover what your opinion of our service is, and to know that you consider Piaf as serving “very good food for an all-inclusive”, where attention to detail is our gift, even our bread basket.

We will be expecting to see you again soon to taste some more of our creative dishes. Thank you.

MARIO LÓPEZ
EXECUTIVE CHEF
GRAND VELAS RIVIERA MAYA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

Even though we had some initial confusion with our reservations, Jorge managed to accommodate us at the time we had requested and for this we thank him. Our waiter was wonderful with great recommendations, Juanito from Chiapas always had a smile. Our sommelier provided some great choices to meet out taste. I had an amazing onion soup so delicate in flavor and the duck cooked to perfection. My husband started with the foie gras and continued with a fish in veg juice. The combination of flavors and presentation were outstanding and we finished this wonderful dinner with not only excellent desserts but also from a visit from the chef Mario Soto. In summary highly recommend it.

Thank Ami I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecAccount, FOOD & BEVERAGE DIRECTOR at Piaf Restaurant, responded to this reviewResponded 19 February 2018

Ami, you are very kind for sharing your thoughts about Piaf in Grand Velas Riviera Maya, and I am especially thrilled to know you enjoyed and “amazing” onion soup and a duck “cooked to perfection”. It makes us happy that your husband had the opportunity to taste the foie gras and the fish. And also, honored to have you taste our desserts.

Thank you for highlighting the efficient attention of Jorge, Juanito, and chef Mario Soto, all of whom have the honor to attend to your needs you during your dinner.

We all want you to know we will be looking forward to your next visit to continue pampering you with all the best flavors and tastes available. Please accept our best wishes all the way to Philadelphia, Pennsylvania.

RENE MACIN
FOOD & BEVERAGE DIRECTOR
GRAND VELAS RIVIERA MAYA

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Reviewed 28 December 2017

My husband and I dined at Piaf twice during our stay at Grand Velas. Both times we had wonderful service and the best meals. From the buns to the dessert, everything was delicious. The live harp music and beautiful decor both add to the experience. Our waiters, Carmello and Eric were wonderful.

Thank Natalie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecAccount, FOOD & BEVERAGE DIRECTOR at Piaf Restaurant, responded to this reviewResponded 19 February 2018

Thank you again, this time for your excellent comments about your experience at Piaf.

I am fully satisfied knowing we were able to pamper you with our service, cuisine and music. We also informed Carmelo and Eric of your opinion of them, and they too, wish to express their gratitude for such your kind comments.

Please, do come back as many times as possible, for we will be looking forward to having you with us again many times more. We wish you a Happy New Year 2018.

RENE MACIN
FOOD & BEVERAGE DIRECTOR
GRAND VELAS RIVIERA MAYA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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