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“PERFECT..” 5 of 5 bubbles
Review of Secrets Capri Riviera Cancun

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Secrets Capri Riviera Cancun
Ranked #34 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Chicago, Illinois
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“PERFECT..”
5 of 5 bubbles Reviewed 30 April 2012

just returned from secrets capri by way of six apple square deal (thanks doylestown travel). when we arrived we were greated by a cold towel & cocktail and sat right down to check in. the whole process took about 10 min, with only one sell for timeshare. after we told them no he just moved on. it is the smallest resort we have stayed at but one of the best.

the rooms were clean large and quiet
the pool good size plenty of chairs did not have to play towel game
pool bar awsome great service, top shelf if ordered
all the food was great from the breakfast buffet to the five a la carte i recomend the grill by the beach great tacos

overall it was a great time. everyone works hard for you and it shows.

Room Tip: deluxe garden is fine if you can upgrade fine not needed
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank fgp62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,245)
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English first
Antwerp, Belgium
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 30 April 2012

This was our fourth stay in Secrets Capri Riviera Cancun and again excellent. Very personal and friendly service and as usual excellent food. Improvements were done at the pool and beach area. Several cabanas were installed which add extra comfort. The beach, which was damaged by the severe weather conditions at the end of last year, is nearly restored to normal. We certainly will return for our fifth time!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank freddy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal - Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

I traveled at Secrets Capril from April 15 to 22. I was going for a rest and I did !

Even if the lobby and the rooms' decor is a bit outdated to my taste, it is very clean. The bed was very comfortable, A/C working fine and the bathrooms full equipped. Very comfortable bedroom !

Restaurants - very good choice of à la carte. The best is definitely Portofino. Try the agnoletti with lobster and the rack of veal ! Service was great. So nice to have a breakfast place à la carte as well, by the ocean ! The Seaside Grill is great ... Oceana so so ... Himitsu, I would not go back ! The Cactus Grill is great at lunch time ... As far as I am concerned, the buffet is not good at all ... the night of the Surf and Turf, there was no more "turf" and the "surf" were overcooked shrimps ... and the breakfast is less than average ! Better to use all the à la carte instead.

Service - Oskar and Maria, by the pool, were great ! And the best, was Israel at the Cactus Grill. He made me feel like I was part of the family !

The spa was also nice ... not the best I tried in resorts, but very clean and comfortable ! The hydrotherapy is something to try !

Overall, I did love my vacation and I would go back anytime !

Room Tip: Rooms on the north side are quieter
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  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Diane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claremont, New Hampshire
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

This was our third time at Secrets Capri. The food was the best ever: fresh, varied, beautiful presentation. The resort has made improvements to the menu, facility and has added extras such as more clean beach towels (replentished frequently), daily lunch grill by the pool and beach, new floats for the pool, and those sheltered pool side beds. There are a great many people working very hard to make sure your stay is a wonderful one. This resort, all inclusive, adults only, is perfect if you like a more intimate resort (five floors, six restaurants, four bars). You walk out of the lower lobby, there is the pool and just beyond it the ocean. You can walk or run on the beach, unimpeded for over a mile, one way. There are delicious and beautiful little "snacks" in the lounge almost all day long.

During the long New England winters, I go to their site and do the live web cam; it keeps me going till our next vacation.

We used Apple Tours (again) through our travel agent and were very happy with the service. Everything is paid for up front. They meet you at the airport in Boston and again in Mexico with transportation to the hotel and then take care of the transportation back to the airport in Mexico with the representative there to guide you. There was also a rep in the hotel.

Room Tip: All the rooms are good depending on what type of evening you want. For a quiet evening, higher floo...
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CINDYLL49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, NC
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 29 April 2012

Hubby and I took an impromptu trip to this resort when family wanted our kids to spend spring break week with them. We stayed at secrets maroma beach last year and fell in love with the brand, so looked forward to going back to the area, staying at a different resort. In comparison to secrets maroma, this resort, although having the same secrets standard, capri has a different feel. It was great for us because all we wanted this week was to relax and do as little as possible. When we stayed at Maroma, we did the sightseeing and excursion thing, but with this trip, we just wanted to chill on a nice resort for a week and not hustle and bustle about anything and this resort allowed us to do just that. It is a smaller resort than Maroma beach, which is great if your goal is what ours was. Maroma beach is bigger, has more people and with more people you get more activity. With Capri, because it is smaller and more quaint there is no need for reservations at any restaurants except if you want to sit at the hibachi table at the japanese restaurant. We never had to wait at any restaurant. There were always plenty of lounge chairs and we were even able to find a cabanna at the pool everyday. We had lunch in the cabanna just about every day by ordering poolside. There were some meals that weren't the best, but if you don't like it, order something else, or go somewhere else to eat that meal - remember it's all inclusive. There are always other options and if all else fails, order 24 hr room service. We work out everyday (even on vacation), so for those 2-3 people like us...you can get a decent workout in this gym, but the equipment is a bit dated and not having TV's on each of the cardio machines was a drag, but that was not a deal breaker for us. Overall this is a great resort. Oh and the ocean view suite that we had was not only square with the ocean, but also square with the pool too....which was very impressive. The shape of the resort allows it to have great views, if you are staying on the side that faces the ocean. Oh and the best thing about this resort...and the one thing that makes it better than maroma beach is that the entire resort is preferred, so everyone is treated the same and all have access to everything. That's sweet since everyone is paying a lot of money to stay, these resorts should not be greedy and offer a little more to those who are willing to pay a lot more money.

Room Tip: request a room on the ocean side of the resort...the ocean view will give you a pool and ocean view.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank XavierNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Capri Riviera Cancun

Property: Secrets Capri Riviera Cancun
Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price range (per night): ₹ 18,117 - ₹ 41,182
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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