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“We'll be back!”
5 of 5 bubbles Review of Playa Maya

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Playa Maya
Ranked #99 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Boston, Massachusetts
Level Contributor
315 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“We'll be back!”
5 of 5 bubbles Reviewed 14 March 2012

We just returned from our 1st trip to Playa del Carmen and can't say enough about our stay at Playa Maya. The location is great and the hotel is safe, very clean and well maintained. Bathrooms are modern with good water pressure and the AC works well. We had a flat screen TV in the two rooms we stayed in. We had to change rooms mid-week due to availability and for us, the jacuzzi room with no view turned out to be our favorite. (The other room we stayed in was Studio A near the pool which has a queen bed and trundle as well as a table for 4 and kitchen area which is probably perfect for a family or someone who doesnt want stairs ) the jacuzzzi room was oversized, the king-size bed was comfortable and the bathroom and shower were pretty large.After a day in the sun, we enjoyed having our own private garden room open to the sky but shaded by trees. It gave us privacy and a place to sit outside our room which was perfect if one of us was sleeping etc. We were also able to sit outside when it rained. There is always a place available to lounge on the beach and the staff is nearby to assist if you need anything whether it's an umbrella, a drink or lunch.They don't push - they just keep an eye on things and appear when you need help. Breakfast on the beach is included and delicious. Lunch couldn't be beat either so why go elsewhere -- we never left the beach during the day. The staff is excellent and helped with anything we needed. When we first arrived, they simply appeared to carry our luggage across the beach to the hotel since Calle 8 deadends at the beach. Although this not a fancy luxury resort hotel, you will have everything you need and more. The refigerator was stocked with some drinks for our enjoyment and a large bottle of water was delivered daily. It is a testament to Playa Maya that most guests were repeat customers and the staff mentioned their goal was to make sure we relaxed and enjoyed our stay so we would come back -- they've got it right IMO. The hotel is one block from all the action on 5th Ave and we enjoyed walking and people watching each night after trying different restaurants. For transportation, we relied on Cancun Shuttle as recommended by the hotel and had no problems - we did call to confirm a meeting spot when they picked us up at the end of our stay since there is no car access to the hotel and we didn't want any problems getting to the airport. It worked out perfectly. We will definitely return to Playa Maya and recommend it highly.

Room Tip: If you like privacy and can forgo a view, the jacuzzi room is great. The stairs are manageable if t...
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Cottonhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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653 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
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English first
Melbourne, Australia
Level Contributor
134 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 1 March 2012

We stayed here over New Year in a family interconnecting room for 7 nights.It was lovely and clean with very friendly staff.Close to Calle 5 but very quiet once you step off the main street.We came from Australia to enjoy this and we certainly did.Look foreward to staying at Playa Maya again one day.Oh did I mention the weather was beautiful and also all the off the beaten track restaurants we found as we wandered off the main area.Fabulous holiday had by all.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank mintym00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mazeppa, Minnesota
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

10) One block from 5th Avenue...close to the action yet quiet at night.
You are no more than a few blocks from the best restaurants and shopping.
9) Friendly security guard on duty by the only entrance all night
...with nothing to do all night -- the whole area feels safer than an airport
8) Small and intimate -- feels like you are coming home after having dinner in Playa.
7) Did I mention the only entrance is from the beach -- how quaint is that?
6) Most of the guests are return visitors -- what does that tell you about the place?
5) Great beach and beach chairs (padded chaise lounges)
The beach HAS washed out quite a bit from 2011, but still plenty of room
4) Spotlessly clean, beautifully maintained
The staff are constantly cleaning, painting, scrubbing, sweeping.
The property in immaculate and they still find things to do
3) Wonderful breakfasts (included) under the palapas on the beach at 8:00 AM
2) Great lunch menu served on tables under the palapas, or on your beach chairs
Lift one finger and the waiters and cabana boys are right there.
1) Fantastic staff -- the waiters, cooks, housekeepers, desk staff, and cabana boys are the friendliest, happiest, and most appreciative we've found anywhere...and the same staff are here year after year -- what does that tell you about this being a great place to stay and to work.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank NorthPaw42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

After many years of vacations on the (quite beautiful) resorts that dot the Riviera Maya, we decided to break out this year and vacation on our own terms. A lucky reservation cancellation landed us a room (two different rooms, actually - we changed rooms midweek by choice) at the Playa Maya during the week of February 17. Who knew that we had secured a reservation at what is undoubtedly one of the finest (and very likely the finest small) hotel in Playa del Carmen?!!

My husband and I have agreed that the week we spent in Playa del Carmen was the best vacation that we have had in the 15 years we have been together - and our stay at the Playa Maya absolutely played a major part in our experience.

A staff that caters to their guests generally defines the quality of a hotel stay, and there are simply not enough superlatives to describe all of the staff that served our every want and need while we stayed. They are generous with their time and attention, and cheerful and gregarious with their interactions with their guests. If you stay, you will immediately recognize the following: "FrontDesk" Pedro, Julianna, Maria, "Bar Pedro," Rasael, Carla, Carlos, the "Juans"... The cleaning staff is marvelously efficient; the beach crew is every bit attentive as everyone else.

This is a small hotel, and it felt like home. We stayed in the Jacuzzi Garden room and in a Deluxe Balcony with Hammock room - and the accommodations were completely satisfying. We feel quite sure that we could have stayed in any of the rooms at the hotel and have been equally pleased. We met many wonderful people on the beach, hopefully linking to long-term relationships. As others have noted, the breakfast that is part of the lodging fee is more than sufficient. Both breakfast and lunch menus are extensive - and the food is great! And the drinks that they serve up are no "resort" watered-down beverages, either.

We also tip our hat to Stephen Ryeberg who has put together such a wonderful staff - and who was also so attentive to all of the emails I sent, answering all of my questions and making suggestions in an amazingly quick response-time.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 February 2012

The staff are really friendly and helpful. This is our first time at playa Maya and definitely will come back again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playa Maya

Property: Playa Maya
Address: | Zona FMT entre calle 6 y 8 Norte, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#68 On the Beach Hotel in Playa del Carmen
Price range (per night): ₹ 6,483 - ₹ 11,085
Hotel Class:3 star — Playa Maya 3*
Number of rooms: 22
Official Description (provided by the hotel):
Playa Maya is right on the beach and centrally located, just 1 block from 5th Avenue, the heart of activity in Playa del Carmen. Our unusual off-street location and beach-only entrance make us a very tranquil base from which our guests can easily explore all the shopping & nightlife of Playa, along with the other wonders of the Riviera Maya. ... more   less 
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Also Known As:
Playa Maya Hotel Playa Del Carmen
Playa Maya Del Carmen
Playa Maya Riviera Maya/Playa Del Carmen

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