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“Not Flashy but very good service all inclusive resort” 4 of 5 bubbles
Review of The Reef Coco Beach

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The Reef Coco Beach
Ranked #97 of 213 Hotels in Playa del Carmen
Toronto, Canada
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not Flashy but very good service all inclusive resort”
4 of 5 bubbles Reviewed 5 March 2012

The rooms are standard but are kept very clean. This is a nice, small , well run resort. The food was very acceptable. The breakfasts were especially good. The service staff were excellent.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MrB66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementGCB, Gerente at The Reef Coco Beach, responded to this review, 7 March 2012
Dear MrB66,

Thank you for sharing with us your comments on your recent vacation at Grand Coco Bay.
We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.

Kind regards,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (322)
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English first
Toronto, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

The best part about our vacation at Grand Coco Bay was the service. Everyone was friendly, helpful, and most importantly, they all seemed genuinely happy at their jobs. There was a lot of variety at the buffet meals and we were generally pleased with the quality of the food; however, we booked dinners at the two full-service restaurants where my friend ordered a steak,which was not very good. When he mentioned his disappointment to the maitre d', he was immediately offered his choice of any other meal on the menu. We were very impressed.
The only major drawback was the noise level. The sound from the lobby bar carries up to the rooms and can go well into the early hours. Also the noise from the hallway comes through loudly.
The pool area could do with more shaded areas. There were very few umbrellas and it was impossible to get a chair under them unless you went down very early in the morning to reserve a place with a towel.
All in all, we enjoyed our week at Coco Bay and would recommend it to others looking for good value in an all-inclusive resort.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank bwto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementGCB, Gerente at The Reef Coco Beach, responded to this review, 7 March 2012
Dear Bwto,

Thank you for your feedback on your recent stay at Grand Coco Bay. Our guest opinion is very important for us.
I can assure you that your comments and observations will be seriously considered and we will share them with the involved departments.

I remain at your service
The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
2 of 5 bubbles Reviewed 4 March 2012

Hotel advertise as 4 star but services provide in Hotel are less than 4 Star. Hotel does not have direct access to beach. Please search in Google Earth before you book. There number Fishing Boat in front of Hotel . So if you want to swim , have to walk at least 15 minutes to public beach to swim. There is one bar open at the time in Hotel. Either the one at the Lobby or the one by Swimming Pool. Staff are friendly but there are more managers that walking around than staff. Staff in dinning room are always very busy . Usually at dinner time, there 6 or 7 table that have been assigned to a water or waitress. Since there was not enough number of staff working in Snack Bar , it was taking time for them to come around and take dirty dishes away from around the swimming pool, so that was party time for birds around the swimming pool.

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementGCB, Gerente at The Reef Coco Beach, responded to this review, 7 March 2012
Dear Mana L,

I would like to thank you for taking time to write your comments about your recent stay with us. All of our client’s comments and concerns are very important to us being the best source of information to improve our services and facilities.
Thank you for giving us the opportunity to serve you at Grand Coco Bay.

Best regards,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Playa del Carmen hotels

Hamilton, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Great small resort for a quiet destination. We upgraded to an ocean front suite and are really glad we did.. You step out onto the beach, and the water is maybe 20 steps infront of your porch. They had a deal on that included a sunbed for the week when upgrading. So we really enjoyed that as well.
Food was great, snack bar had chicken wings, nachos, and pizza which was all delicious. Bar didn't open till 10am but I can understand. Rooms were clean, facilities were all clean, pool was nice a cool and beach was well maintained.

Downside was there was alot of seaweed but that's not the resorts fault. In the waters there was a million boats everywhere which made it hard to swim around. Especially since they were zipping around you while you were trying to snorkel.

All in all I would recommend this resort if you get a good deal but definitely don't over pay. We enjoyed ourselves but would probably try a different hotel next time visiting the Mayan.

Room Tip: upgrade to a ocean front room
See more room tips
  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank corrinenicholls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementGCB, Gerente at The Reef Coco Beach, responded to this review, 7 March 2012
Dear Corrinenicholls:

We really appreciate your review published on Trip Advisor.

We are grateful for your remarks and especially we are happy to know that you had a great vacation at Grand Coco Bay.
Thank you for recommending us.


Best regards
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pinehurst, Idaho
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Like other reviewers I had some reservations based on reviews I had read. I have to say my experience proved the negative reviews all wrong! We had a group of 19 ranging in age from 14 to 73. We all enjoyed ourselves very much. The only two complaints I had were...1) like others I did not like the beach chair situation. There are not nearly enough chairs for the amount of guests and they were all saved by early morning. My parents would have loved to sit at the beach in the shade and watch the activities the rest of the family were involved with, but there was no chairs available and even less places for shade. 2) I think they are very understaffed. Those that are there work very hard and can not keep up with the amount of people (bars, restraunts, entertainment), resulting in long waits for drinks, coffee etc. Other than that it was great! Good food (especially the special dinner show), everything was very clean..there was even a person raking seaweed at the beach ALL day. I don't remember names of all the staff(I would probably leave someone out) but they were all very friendly and helpful. Some people have complained about the boats in the water, but no one in our party thought it was a negative. There are some issues with things like airconditioners in the rooms, but it is an older building so that is to be expected. I liked the small size of the resort, we were able to do our own things, yet see others in our group and keep an eye on the numerous teenagers that were with us. Our whole group enjoyed our stay....I personally think it comes down to attitude. If you are determined to have a good time you will. If you are picky and want to find something to complain about, you can find something wrong anywhere you go. Overall we had a great, relaxing stay!

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jlstew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementGCB, Gerente at The Reef Coco Beach, responded to this review, 7 March 2012
Dear Jlstew,

Thank you for giving us the opportunity to serve you and your family at Grand Coco Bay. It is a pleasure to know that you enjoyed our services and facilities, even more we are happy to know that we exceed your expectations, being this one our constant goal.

We look forward to your return visit and again thank you for choosing to stay with us at Grand Coco Bay.

Kind regards,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reef Coco Beach

Property: The Reef Coco Beach
Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#57 Spa Hotel in Playa del Carmen
#65 On the Beach Hotel in Playa del Carmen
Price range (per night): ₹ 11,783 - ₹ 29,288
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 
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Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Riviera Maya/Playa Del Carmen

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