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“Poor Customer Service, but lovely hotel.” 2 of 5 bubbles
Review of Kinbe Hotel

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Kinbe Hotel
Ranked #108 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Dublin, Ireland
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Poor Customer Service, but lovely hotel.”
2 of 5 bubbles Reviewed 26 April 2012

We stayed here over easter so it was extremly noisy, drum & bass festival was on accross the road until 6am. So the next morning when we requested to change rooms the reception didnt seem to care/ bother that our room was impossible to sleep in with the noise- so we bought ear plugs. It was only on the 3rd night that we were able to change rooms (and pay) for a better room away from the noise- which was much much better.
We had an issue where we ordered a taxi to pick us up from the airport but we waited 25 minutes and it did not arrive, so we had to get one there. The hotel tried to charge us for this and had a row with us for a 'no show' how could we be a no show at the airport? What was more irratating was that every morning on our way out to Playa they would ask us what happened with the taxi- so it ruined our stay at the hotel.

Apart from the customer service, the hotel is beautiful, especially the pool, and its in a great location! Jan was lovely.

Room Tip: Moody rooms are far to small, the rooms on the other side of the hotel make it feel like a different...
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  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank niamhnina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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606 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Oklahoma City, Oklahoma
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

This is an awesome hotel. I loved staying there its so cute you really feel a world away.It feels really safe being two girls on our own that is important. Everything is just out your door. Staying in a small hotel like this is way better to get the feel for playa.

Stayed May 2011, travelled with friends
Helpful?
2 Thank Gypsylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 13 April 2012

Spent 8 nights @ Kinbe Hotel
Just want to say a special Thank You to 2 of the front desk gentleman Jan & Alexandro for their kindness, patience & friendliness. 2 of the most classy, professional & coolest guys.
Kinbe is very lucky to have you both.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Becca834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 25 March 2012

We had 3 nights here and the rooms were nice, clean and comfortable. The location is great but the only downside is that you can hear the disco beats in the night (I am a light sleeper) but this need not put you off - it was a dull, droning noise and if clubs are your thing then you will be out dancing anyway! Despite other reviews, the staff we had were friendly and the showers were hot. I am not a big fan of air conditioning so our room did get stuffy as there was only one small window - other rooms had more windows though. Overall it was an enjoyable stay

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank sheilagonewalkabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 March 2012

Perfect location to main drag (5th Avenue) and beach. Small rooms but spotless and quiet. Great value for the price.

Room Tip: The rooms are small but you can get larger ones or ones with a patio. They also have roof top sun ba...
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  • Stayed March 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kinbe Hotel

Property: Kinbe Hotel
Address: Calle 1o Norte entre 1a y 5a, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#71 On the Beach Hotel in Playa del Carmen
#87 Romantic Hotel in Playa del Carmen
Price range (per night): ₹ 4,824 - ₹ 10,430
Hotel Class:3 star — Kinbe Hotel 3*
Number of rooms: 29
Official Description (provided by the hotel):
The Kinbe is a fusion of lush tropical garden setting with distinctly chic shape that gives a soaring charm in a comfortable and friendly atmosphere. Close to the 5 Avenida, just 50 meters from the Caribbean Sea. The impressive reception, the particular pool, the stunning waterfall and the panoramic terrace are the enchanting of the hotel. The unique shape design of the rooms offers the guests a feeling that each room was designed especially for them. ... more   less 
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Also Known As:
Kinbe Hotel Playa Del Carmen
Kinbe Playa Del Carmen
Kinbe Hotel Riviera Maya/Playa Del Carmen

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