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“overpriced, nothing worked and location away from beach”

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Hotel Boutique Posada Mariposa
Ranked #113 of 213 Hotels in Playa del Carmen
sydney traveller
Level Contributor
204 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“overpriced, nothing worked and location away from beach”
Reviewed 5 January 2012

Not sure I can understand other reviews- we had 2 rooms, very average quality and needing update- with many things not working- air con, lost door keys, wifi not working anywhere, rooms not ready on time-and location seemingly close to beach but not really- quite a lot of street noise- otherwise good location on 5th Av (shops and restaurants all the way up and down- for the price many better options with better beach locations - see my other reviews (why come to a beach resort and not be close unless you have no choice?) Staff very nice and helpful and apologetic, unfortunately not enough

Stayed January 2012, travelled with family
Helpful?
Thank nathanwaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariposaGroup, operations manager at Hotel Boutique Posada Mariposa, responded to this review, 7 March 2012
your comments are important to us, references from other clients are based on their own experiences, we would have liked if he had enjoyed your stay, take action to solutions to what we write. By being close to 5th Avenue , the most popular and visited Playa del Carmen also the rumor "life" daily fill our spaces much more in time of ending and beginning of the year, we are a city hotel near the beach, within the premises finds peace compared to the din of the more colorful and lively streets of the Riviera Maya.
sorry that was not as satisfactory your stay, our staff works tirelessly to provide a better service every day

thanks
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489 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Mountain View, California, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 December 2011

I stayed for 3 nights at the Posada Mariposa. Jorge, Alejandra, Gisel, and Liliana (the receptionists) are wonderful: friendly, helpful, and nice. The rooms are reasonably priced, clean, with all the necessary amenities. The location is great: 5 minutes to the beach (with beach towels provided by the hotel) and right on Avenida Quinta. I look forward to staying there again.

Room Tip: If you are NOT a late-night partier, ask for a room that does NOT face Avenida Quinta.
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  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cariacica Brasil
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 December 2011

Me and 11 friends stayed six days in Playa del Carmen staying at Posada Mariposa.
Our first printout was very good since the arrival ... we were greeted by a very friendly receptionist called Gisel ... we had no difficulty with the language infirm, because the hostel staff is multilingual. The decor is rustic, very cozy, and there are plants, many plants (very green) decorating all rooms and all floors .. There, too, on every floor, beautiful rustic chairs. Ah! the posada offers free water and wi fi.
Another quality is a great location .... near the beach Mamitas in the heart of Playa del Carmen.
Our breakfast was done in front of Posada, a wonderful restaurant called La Vagabunda . And excellent service ! Ask for special Orange juice ! Just wonderful !
During all the days we enjoy of peace (the posada is silent) and comfort. Daily our bedroons was cleaned by very friendly maids.
Another observation is related to the manager of Posada, Erick who was very friendly giving us valuable information about tourist places to visit . Thanks Erick for your precious informations !
I could summarize my days at Posada Mariposa this way : unforgettable ... a wonderful place, cozy, with good prices and excellent service.
I really want to go back and bring more friends.

Room Tip: Some roon have refrigerator, stove , but all roon is very nice ... silent
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andreia36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariposaGroup, operations manager at Hotel Boutique Posada Mariposa, responded to this review, 7 March 2012
I owe the special comment, the most important is that your stay very pleasant and a joy his days in Playa Del Carmen, all our staff works every day to make your experience with us like being at home, we are glad to feel so well on your vacation.
I hope you visit us in the future and give us the pleasure to serve you again

thank you very much
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 November 2011

Everyone was so nice. Great service. That was the best.
Loved the location, close to everything and 10 min walk to beach. Our room wasn't on 5th avenue, so the noise level was lower. We were on the second floor over looking the lobby, which was beautiful.
Loved the fact that you could sit and drink or play cards throughout their sitting areas spread out around.
Loved the roof top terrace which I did yoga by myself every morning.
Loved their cold/hot water dispenser. I brought tea bags from home.
Their soaps were natural and nice smelling.
The only thing was after a shower there was high humidity in the bathroom and only a small window to dispurse it. So we always kept the bathroom door shut. Never used our airconditioning.

Room Tip: I wouldn't hesitate to go back.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank greenjenniferwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariposaGroup, Director de Relaciones Públicas at Hotel Boutique Posada Mariposa, responded to this review, 7 December 2011
Dear Guest,
We would like to thank you for your lovely comments. Be sure your comments and suggestions will be included in our continuous improvement program.
Come back soon, you are really special to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 October 2011

Paid almost 100usd a day for a plain room. They ran out of shampoo, their towels were worn out and they forgot t clean my room.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adevlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariposaGroup, Director de Relaciones Públicas at Hotel Boutique Posada Mariposa, responded to this review, 7 November 2011
We are terribly sorry of what happened. Our recepcionist really thought moving you to another room would solve the problems you reported but unfortunately he could not give you satisfaction. We hope you will give us another chance to be your hotel choice during your next stay in Playa del Carmen.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Boutique Posada Mariposa

Property: Hotel Boutique Posada Mariposa
Address: Avenida 5, Norte 119 | Col. Centro Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#74 On the Beach Hotel in Playa del Carmen
#86 Romantic Hotel in Playa del Carmen
Price range (per night): ₹ 3,822 - ₹ 20,279
Hotel Class:3.5 star — Hotel Boutique Posada Mariposa 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Posada Mariposa is a cozy and charming boutique hotel known as the "Oasis" of Playa del Carmen for its beautiful and majestic garden, an environment of tranquility and relaxation in contact with pure nature mixed with the warm and personalized service that distinguishes us, all this to provide an ultimate experience feeling home away from home.Located on the very center of Playa del Carmen, right on the famous 5th Avenue and just a few steps from the Caribbean Sea, offering 18 Superior rooms, 4 Master Suites and one Deluxe Junior Suite. ... more   less 
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Also Known As:
Posada Mariposa Hotel Playa Del Carmen
Posada Mariposa Playa Del Carmen
Hotel Boutique Posada Mariposa Riviera Maya/Playa Del Carmen

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