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860
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Reviewed 28 November 2022 via mobile

We loved our trip to Paradisus Playa del Carmen. We spent a week at the resort in a swim up room..I would recommend this type of room because it connects you to a whole systems of pool that are kind of like a river that you might not use if you don't have one of these rooms. Our kids loved the swim up "river."

As part of the reserve, we had a personal concierge, Eduardo Gamboa, who took very good care of us. He arranged all our dinner reservations, airport transfers, and took care of any request big or small. He always had a smile for us. He also did lots of surprises for the kids (scavenger hunts in the room, bubble baths with balloon animals, birthday cakes) which made the trip really special for the kids.

There is a great water park in the resort with a splash pad for little kids and bigger slides (perfect for about 6-10 year olds). The beach was beautiful, clean, and had kayaks to use for free.

All the food was amazing. We especially loved Fuego. Many types of ceviche and meats to enjoy.

Our kids enjoyed the kids club, and Aba, Yessenia, and Milka took really good care of them.

Carmen had a friendly smile for us every day in the reserve lobby coffee station. Oh, also, there is a 24 hour coffee shop on site with espresso drinks and pastries.

Everyone we met was so kind and accommodating!
We highly recommend this resort.

Date of stay: November 2022
Trip type: Travelled with family
Thank CC674
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 November 2022 via mobile

Our stay at Paradisus Playa Del Carmen was perfect. Kids activities are amazing, the water park is top notch.

Alberto, our concierge was extremely responsive, friendly and polite. He helped make all phases of the vacation a breeze.

Nikte Swim-up rooms are definitely worth the upgrade and the price. Being able to take a swim anytime without having to pack up the whole family is priceless.

All staff is excellent, friendly and attentive. They truly care about your stay.

Excellent Restaurants though service was slower than expected at the Aqua Marina and the Olio. Otherwise good is delicious.

We took advantage of the Kids Club few times for an hour or 2 through out our stay. They provide a safe and fun environment for the children and kids so that parents can have some down time or check out the Adults only side of the resort which has many other more premium restaurants and bars.

We will be going back as soon as possible :)

Date of stay: November 2022
Trip type: Travelled with family
Thank Metalturk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 6 December 2022

Dear Metalturk,

Thank you for sharing your experience with us.

We are proud to read you have had an awesome stay at Paradisus Playa del Carmen and you took advantage of being a The Reserve guest, and have tasted some delightful dishes at our a la carte restaurants like Aguamarina and Olio; without excluding the staff service that went beyond your expectations, we are glad to know the service provided by Alberto was kind and personalized, always focused on your total satisfaction. We would be honored to host you again soon.

Best regards

Guest Service Center Management

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Reviewed 28 November 2022 via mobile

We are back here again. Ate at the Bana fusion restaurant. The food is excellent Asian cuisine with a local twist. The ingredients, including the fish, are fresh and delicious. Our server , Santos, was excellent. He made us feel at home and catered to our every need. Great resort and great restaurant!

Date of stay: November 2022
Trip type: Travelled with family
Thank AnandK263
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 30 November 2022

Dear AnandK263,

Thank you for sharing your experience with us.

We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. Santos will be thrilled to know he was a significant part of your stay with his kindness and his attention to detail. We will be honored to host you again soon to continue exceeding your expectations

Best regards

Guest Service Center Management

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Reviewed 27 November 2022

Alejandro, Salvador, Mario, and Orlando at the reserve pool were outstanding the whole trip! Alfonso was very helpful as our concierge. The resort was very nice, food was pretty good, great trip overall!

Date of stay: November 2022
Thank Daniel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 November 2022

Second visit, stayed at the reserve. Even upgraded. Very disappointed Ended up in a room with broken stained furniture. As usual, staff is exceptional but accommodation are below subpar. Would strongly caution against.

Date of stay: November 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Depetror
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 30 November 2022

Dear HabachtR,

Thank you for sharing your experience with us.

We truly regret to know your second visit was not ideal and that the look and feel of our suites and common areas did not exceed your expectations. We have shared your valuable comments and suggestions with our maintenance supervisors who will soon be working on the necessary improvements. We would be honored to host you again to show you the improvements we will be making.

Best regards

Guest Service Center Management

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