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Traveller rating
10,218
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860
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326
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Reviewed 28 November 2022 via mobile

Our stay at Paradisus Playa Del Carmen was perfect. Kids activities are amazing, the water park is top notch.

Alberto, our concierge was extremely responsive, friendly and polite. He helped make all phases of the vacation a breeze.

Nikte Swim-up rooms are definitely worth the upgrade and the price. Being able to take a swim anytime without having to pack up the whole family is priceless.

All staff is excellent, friendly and attentive. They truly care about your stay.

Excellent Restaurants though service was slower than expected at the Aqua Marina and the Olio. Otherwise good is delicious.

We took advantage of the Kids Club few times for an hour or 2 through out our stay. They provide a safe and fun environment for the children and kids so that parents can have some down time or check out the Adults only side of the resort which has many other more premium restaurants and bars.

We will be going back as soon as possible :)

Date of stay: November 2022
Trip type: Travelled with family
Thank Metalturk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 6 December 2022

Dear Metalturk,

Thank you for sharing your experience with us.

We are proud to read you have had an awesome stay at Paradisus Playa del Carmen and you took advantage of being a The Reserve guest, and have tasted some delightful dishes at our a la carte restaurants like Aguamarina and Olio; without excluding the staff service that went beyond your expectations, we are glad to know the service provided by Alberto was kind and personalized, always focused on your total satisfaction. We would be honored to host you again soon.

Best regards

Guest Service Center Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2022 via mobile

We are back here again. Ate at the Bana fusion restaurant. The food is excellent Asian cuisine with a local twist. The ingredients, including the fish, are fresh and delicious. Our server , Santos, was excellent. He made us feel at home and catered to our every need. Great resort and great restaurant!

Date of stay: November 2022
Trip type: Travelled with family
Thank AnandK263
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 30 November 2022

Dear AnandK263,

Thank you for sharing your experience with us.

We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. Santos will be thrilled to know he was a significant part of your stay with his kindness and his attention to detail. We will be honored to host you again soon to continue exceeding your expectations

Best regards

Guest Service Center Management

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Reviewed 27 November 2022

Alejandro, Salvador, Mario, and Orlando at the reserve pool were outstanding the whole trip! Alfonso was very helpful as our concierge. The resort was very nice, food was pretty good, great trip overall!

Date of stay: November 2022
Thank Daniel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 November 2022

Second visit, stayed at the reserve. Even upgraded. Very disappointed Ended up in a room with broken stained furniture. As usual, staff is exceptional but accommodation are below subpar. Would strongly caution against.

Date of stay: November 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Depetror
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 30 November 2022

Dear HabachtR,

Thank you for sharing your experience with us.

We truly regret to know your second visit was not ideal and that the look and feel of our suites and common areas did not exceed your expectations. We have shared your valuable comments and suggestions with our maintenance supervisors who will soon be working on the necessary improvements. We would be honored to host you again to show you the improvements we will be making.

Best regards

Guest Service Center Management

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Reviewed 26 November 2022 via mobile

It was a great experience! We (family with one danger almost 5 years old) booked ‘the reserve’ in a swim up suite. Our suite was very spacious, wit two bathrooms and separate living and kitchen area. The people are very friendly and willing to help.

The reserve package is great. We got a personal congierge who was taking care of us. His name was Antonio Delgadillo and he did a fantastic job. He arranged every restaurant visit we wanted and was alway ready to help! He also did a great job with our 4 year old… treasure hunts in the room, hiding balloon animals… she lived it.

So we wille return to this wonderfull resort! It honestly is a paradise… it looks and feels great.

Room tip: Try and book the reserve! It’s really worth it
Date of stay: November 2022
Trip type: Travelled with family
Thank RoyKim016020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 30 November 2022

Dear Roykim016020,

Thank you for sharing your experience with us.

We are proud to read you have had an awesome stay at Paradisus Playa del Carmen and you took advantage of being a The Reserve guest, and have tasted some delightful dishes at our a la carte restaurants; without excluding the staff service that went beyond your expectations, we are glad to know the service provided by Antonio was kind and personalized, always focused on your total satisfaction. We would be honored to host you again to continue exceeding your expectations.

Best regards

Guest Service Center Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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