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“Perfect Family Vacation”

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Paradisus Playa Del Carmen La Esmeralda
Ranked #34 of 215 Hotels in Playa del Carmen
GreenLeadersPlatinum level
Reviewed 29 April 2012

We just went back to Québec city from Mexico. From april 21 to april 28 we stayed at The Paradisius Esmeralda, Riviera maya.
My two sons and wife have been received like Queen and Princes.
The resor is extrordinary clean and staff carefull at each of our needs.
I did rigister for the family concierge and this was fructiful as those people really made our stay a perfect family trip.
We always travel within 5 stars (*****) resorts and this one was the best.
Lots of space for an enfant that always want more to explore... and enough quietness for parents with a 6 months baby.
At the family concierge, 3 persons were ALWAYS ready to helps, to reserve, to bring food-beveurage-towels and to make suprises like a romantic set up in the room or perparing the outiside jaccuzzi for the boys. Those guys acted with a profesionnalism that is rarely seen in Mexico.
I cannot remember the firts one (but none the less) : thanks to Dalai (that is speaking french-english and spanish perfectly) and Guilan that was a perfect valet by the pool and beach.
If you should decide to go with kids at The Paradisus Esmeralda, make sure to reserve the family concierge and pick -up the third floor with ocean view.
Excellent food with good choice of extrodinary clean restaurants, and I should add that this is my first (of numerous) trip to mexico that was not rude with my bowels...
I strongly recommend the hotel and probably be back at the end of next month...

S. Bergeron MD

Room Tip: Rooms with ocean view at the third floor within the family concierge are terrific. The 45 minutes b...
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  • Stayed: April 2012, travelled with family
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4  Thank sbergeron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Quality Department at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 1 May 2012

Dear Mr. Bergeron,

It is pleasant to read we surpassed your expectations regarding the Family Concierge service and our LUXEclusive plan, in which you just have to focus on living the experience and enjoying our “Pure Freedom” philosophy.

Thank you for letting us surprise you while staying in the Family Concierge section. As you described, our staff works very hard to provide our families an unforgettable experience trough little details and special amenities for our youngest guests.

We will transfer you notes to Dalai and Guilan. It is always satisfactory to receive feedback from our guests recognizing some staff members´ enthusiasm and service devotion.

Thank you again for your review and we will be waiting for your return at the end of May.


Armando Mondragón
Quality Department
armando.mondragon@melia.com

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4,938 - 4,942 of 7,879 reviews

Reviewed 26 April 2012

This hotel is excellent. The accommodations, the food and the ambiance of the hotel was excellent. i traveled with my wife and two kids and they had a great time. we definitely will return. If you go say hello make sure you look for Enrique at the Naos restaurant. Enrique thank you for taking care of us.

Room Tip: definitely go for the swim up units if you have kids!
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  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank jose a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Quality Department at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 28 April 2012

Dear guest,

It is always a pleasure for us to receive reviews where our guests express their gratitude to someone from our special staff. We will let Enrique from the Naos restaurant that he did an excellent job taking care of you while enjoying a delicious meal from the buffet.

We are glad to read you and your family had a great experience at Paradisus La Esmeralda and we really do hope to host you again.


Armando Mondragón
Quality Department
armando.mondragon@melia.com

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Reviewed 24 April 2012

Before I start to share our experience, I want to personally thank Elisa Campo for making our stay much more comfortable by upgrading our room to a swim-up room. Customer service we received from her was above and beyond the expectation. Thank you.

Let me mention that we visited Esmeralda during a quiet week; right after spring break was over. Never had a problem with lounge chairs or cabana by the pool or chairs and umbrellas at the beach. It does make a difference which week you pick, as I read a lot of negative reviews from travelers having issues finding chairs by the pool.

They do have a BIG problem with housekeeping. Either they are short on staff, or the manager doesn’t know what he/she is doing. There was no personal touch, not a single swan or other animal made of towels, which you find everyday in your room in any other resort. The rooms were cleaned not so well and way too late. If you were to return to your room at around 3pm, chances are…. it’s not made up. But the resort is still very new and I am sure that they will improve with the help of our reviews. I am also sure, the price will go up with the improvements, as it’s a very well designed resort with excellent service.

Beach: I didn’t notice too many rocks in the water, spending most of the time in the water. It’s not bad at all, just couple of occasional stones. We travelled with 3 kids; none of them had an issue either. Plus, the beach is so beautiful and so different from what you picture at Riu or Sandos or Iberostar Tucan. The beach is separated by a real rainforest from the resort. We saw alligators and so many different types of lizards there. Kids loved to watch the animals. The downside of the resort was mosquitoes. There were a lot of those and nothing helped. But…. they don’t bite everyone. I suffered a lot, but my daughter and my husband didn’t seem to have a problem at all.

Service at the restaurants depends on a waiter, but our experience was not bad in general. The vast majority of the waiters were really friendly, fast and accommodating. Special thanks to Jesus from Vento and another guy, whose name I don’t remember, from The Market (at lunch time).

The food was great, can’t complain at all, and I am very picky. Loved Passion (extra charge) the most.

We loved our vacation at Paradisus, the resort itself is just soooooooooooooo beautiful and different. It was probably my first all inclusive experience where I could dress up, wear high hills and was surrounded by others dressed in the same manner. It’s a modern resort, I would say Manhattan style, and not everyone may like it, but if you are classy and like classy staff, go there.

Kids club is open till 10pm and is great. It is equipped with computers, and kids can play the games online and browse the Internet. They did trampoline jumping and rock climbing and went to the pool and to the beach. Natalya, Nadia and Daena did a wonderful job. Our kids loved all of them. Thank you, Ladies. We missed Nadia and Natalya when we were leaving, but we left tips for you at the front desk.

Resort is built with attention to details. Those very small tiny things make your stay enjoyable and very pleasant.

Room Tip: If you choose a swim-up room, you won't have any issues with a view. Snce the area around is not...
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  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank natasha_nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Quality Department at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 26 April 2012

Dear guest,

Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Paradisus. We are glad we did it this time with you and your family.

As you mentioned in your notes, all our guests’ comments are very important for us because you help us to identify the opportunity areas we must work on in order to improve and offer a complete satisfactory experience to all our tourists that honor us with their visit.

We think it is important to let our tourists know, that Paradisus is committed with society and the natural environment. That is why we are proud of our unique location in front the turquoise Caribbean ocean. This area includes a beautiful protected mangrove, It´s importance relies on the way it helps to decrease hurricane impact, protecting guests, the ecosystem and our facilities. We are glad to know you share this ideal with us.

Be sure we will transfer your comments regarding the exceptional service Natalia, Nadia and Diana provided and were a significant part of your kids´ experience. Thank you for the recognition to their special work.

Once again, thank you for your review, your preference and for your recommendation.


Armando Mondragón
Quality Department
armando.mondragon@melia.com

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Reviewed 23 April 2012

We stayed at this lovely property last week and while the 45 minute drive was a bit long, upon arrival you quickly forget about it.

The open outdoor seating areas are everywhere and the furnishings are gorgeous, creative and fun, especially "Club Gabi" and The Market bar area. We loved sitting on the large couches that looked like beds and read our newspapers on iPads in the shade.

The food is great, especially the sushi bar which you don't often find to be included at an all-inclusive. The service is great, the staff is very friendly and ready to please with a smile.

The beach is gorgeous and the spa is beautiful. We would go back!

Room Tip: Upgrade to the swim up or the 1 bedroom suite if you can, they are amazing spaces.
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  • Stayed: April 2012, travelled on business
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1  Thank TraveLady_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Quality Department at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 26 April 2012

Dear guest,

Thank you for your concrete review regarding your last stay at Paradisus La Esmeralda.

It is pleasant to know you had a wonderful time just relaxing on the different sitting areas around the resort. Those spaces were designed thinking about our guest need to rest, enjoy the warm weather, the Caribbean breeze, while they are pampered by our always smiling staff.

We are glad to read we surpass your expectations and we will be waiting for your return to Paradisus La Esmeralda.


Armando Mondragón
Quality Department
armando.mondragon@melia.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

My wife and daughter and I just spent one week in Playa del Carmen at the newly built Paradisus La Esmeralda. We booked a last minute holiday and were very, very pleased with the week we spent. The staff were so kind and helpful to me and my family. They seemed to go out of their way everyday to say hi, to say hello to my 4 year old daughter that they got to know by name and to my wife and I. We spent each day in the buffet restaurant for breakfast and for most lunches. The food was great, the omelettes were fantastic, abundant choices of fruit, fruit juices, coffee, cafe latte's, etc. We had lunch at The Market one day and realized what a great place it was as well for lunch and dinner. We got to know some of the staff and had some nice and interesting conversations with them. Hats off to Pablo who manages the buffett and to his team especially Raphael, Israel, Jose, Geronimo to name a few. Every night was a 5 star experience at the restaurants: Mole, Vente, The Market, Bana. I travel internationally for work and get tired of 5 star food but for some reason, I really loved the food. We did not have one meal than earned less than a 5 star. In fact, knowing that my daughter might not want some of the "adult food" they suggested alternatives such as pasta with parmesan which she ate - every noodles. Wish we could get her to do the same at home. The pools were excellent especially the pools behind our room. Our daughter loved the kids pools, the Pirate Ship, Shark slide, etc. They even served cotton candy and snow cones by the pools. The pool side restaurant which served burgers, hot dogs, chicken wings was an excellent place to snack in between meals. The furniture and decor was phenomenal. La Esmeralda is a place that we'll visit again. We felt safe and comforted in this beautiful little known secret in Playa del Carmen. We've been to Mexico 15 times now and have stayed at many 4 and 5 star hotels. In our opinion, this was the best thus far. We wanted a place that was going to be safe for us and especially for our daughter and we found it. Oh, the Kids Club was awesome. They were so nice to us and to our daughter. She didn't want to leave she was enjoying the crafts and play groups so much. If you want to visit a place with excellent food, great service and beautiful rooms and decor, this is the place. The beach was nice although a bit rocky in some area's but the beach is better in the north side (family side) of the beach and not quite as nice on the south side considered the adult side - La Perla. There is a section behind The Market restaurant that is outstanding - almost looks like something you would see in South Beach Miami. The furniture is very high-end, white, plastic and much of it is lit at night in white, blue and read. It was almost always empty which was sad because it was a gorgeous area for people to enjoy relaxing. I'd highly recommend this resort and this is the first time I've written a review because this is the first hotel that I felt deserved a review. Thanks to everyone for a GREAT family holiday. We'll see you again.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager B, Quality Department at Paradisus Playa Del Carmen La Esmeralda, responded to this reviewResponded 24 April 2012

Dear guest,

First of all, thank you very much for posting such an optimistic review from your stay at Paradisus La Esmeralda.

As you mention in your comments, at Paradisus we truly enjoy pampering our guests, specially the smallest ones, who´s happiness is reflected in every single smile they show on their faces. We are pleased to know your 4 year old daughter had an amazing time at the Kids Zone, the slides and Pirates’ ship at the Adventures pool and having some special meals prepared specially for her.

We are also happy to read you did not get tired from the food, our luxurious all inclusive plan is a great option for those who likes variety having options where to choose from. We have buffet service available for breakfast, lunch and dinner; 7 specialty restaurants open for dinner, and 2 snack bars open until 7pm every day.

Please be sure we will transfer your comments to Pablo, Rafael, Israel, José and Geronimo from the Naos restaurant. Of course we are glad to have them as part of the staff, and your recognition will stimulate them to keep their distinguished way to assist our guests.

Thank you again for taking the time to share your experience in Trip Advisor and we will be waiting for your prompt return.


Armando Mondragón
Quality Department
armando.mondragon@melia.com

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Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Price Range: ₹ 23,483 - ₹ 61,398 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya

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