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“The only place we will stay”
Review of Aventura Mexicana

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Aventura Mexicana
Ranked #24 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Wilmington, Delaware
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The only place we will stay”
Reviewed 6 March 2012

This is our 4th year staying here. We love it. It almost feels like a family atmosphere. You cannot beat the location to the main street and the beach. My husband loves the gym right across the street. The grounds are very well maintained including the pools. The staff are very helpful.

Room Tip: Stay on the first floor to avoid the steps.
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rusnak51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (338)
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Kelowna BC Canada
Level Contributor
134 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 6 March 2012

We booked a all inclusive package advertised on trip advisor for $149 us per night. It was billed to us before credit card fees at $157 us supposedly because of fluctuations in the mexican peso. We noticed every business in Playa had a different exchange rate but when they advertise in US dollars it shouldbe billed in that currency. Shows you can't always trust what you read on trip advisor. All the other trip advisor reviews on this place were accurate though. They have tried to think of everything here. They have a small table and two chairs for smokers outside each room in the hallway but non smokers have to walk by all of them to get to the exit. You get to meet all your neighbors though. The rooms look spacious because there are only half walls and no doors to the bathroom. Fine if you are an old married couple and used to your partners farts. Others mind find it uncomfortable. The key to the sliding glass entrance door and the room safe are tiny 4 sided affairs that are difficult to use sober and impossible when drunk. So stay sober here. Which is hard if you are on the all inclusive plan as dinner service is very slow but the included wine is excellent and free flowing. Food is excellent. Very good gym next door. Laundry service nearby. Internet is free but only one terminal in a hallway. Two pools but both are small and chilly. Check in staff speak english and are very knowlegable. Rooms back on to a busy street but other than that muffler less 3 am street sweeper all was quiet. Nice landscaping. All in all we had a good 3 days here and would return for a short stay.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WillyDoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rsmearing, General Manager at Aventura Mexicana, responded to this review, 9 March 2012
Thanks for your feedback WillyDoug! I am happy to hear you would join us again and appreciate the feedback so I may address the couple of items that could possibly make your next stay with us more enjoyable.

The All Inclusive Package special that we ran on Tripadvisor was $149 plus tax. Since the amount of the charge was significantly different I assume tax was the biggest difference. I apologize if this wasn’t clear enough at the time of booking but we did indicate the pricing on the promo detail and again at the time of booking. With that said you will find that the exchange rate is managed differently everywhere you go. When we advertise we use the current bank exchange rate when determining the USD price and its equivalent pesos rate and use that for the life of the promotion. Since we are a Mexican company dealing with Mexican banks we have to charge credit cards and post our charges in pesos. As you know the exchange rate changes daily so it is almost impossible not to have some discrepancy in the amounts charged. Sometimes it is slightly more and sometime it is slightly less. Since most of our promos are run for only a few months we tend to be pretty accurate with the monthly average exchange rate.

As a boutique hotel with 49 rooms and two distinct sides (Family and Adult) we have many different types of rooms to suit many needs and requests. We have rooms that have an enclosed bathroom, traditional bed frames, regular doors and private balconies. Although I agree with your comment that we are “not for everybody” I believe we can accommodate most requests and preferences.

For our future travelers please feel free to ask us any questions regarding our availability of room types, services or just plain anything that may assist you in making your decision on accommodations in amazing Playa del Carmen! reservations@aventuramexicana.com or guestservices@aventuramexicana.com

Sincerely,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
1 review
Reviewed 5 March 2012

We stayed at Aventura Mexicana for 2 weeks in early February.
It is a very nice, cozy, boutique hotel, half a block from 5th avenue.
As far as the rooms are concerned, you should specify your needs and reserve accordingly, since there are many options.
We chose the VIP plan and it was well worth it.
Even though it was not on the menu, Chef Marco prepared penne & shrimps with Alfredo sauce that was to die for.
Drinks prepared by Aldo & Daniele were always excellent.
Kool Beach is a 5 min. walk from the hotel and is the nicest beach in PDC, during our stay we found the music to be loud and annoying.
Luis & Antonio at reception were always helpful.
The grounds are beautiful and very clean.
Rob, the manager, was extremely attentive to our needs and made sure we did not miss anything.
We found the Wi-Fi to have a rather weak signal.
We will most likely return next year.
C. & D. Terenzi

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 March 2012

We stayed here for two nights at the end of a two week trip. The hotel is well located in the centre of Playa Del Carmen, just one block from 5th Avenue. However once within the hotel it is serene and feels a world away from the noise outside.

The hotel has a small-scale "boutique" feel, with most rooms set out around two courtyards that have the two splash pools (I call them splash pools rather than swimming pools as they are not big enough to swim in). The room was clean and tidy, and was adequate in size although nothing special. The bathroom area was separated by a three-quarter height wall ratehr than being a separate room with door. I wouldn't call it a bargain but it was good value for money given the location.

The hotel offers free wifi in the open areas (which I could access from our room), free beach towels on request, and a basic inclusive breakfast. There is an on-site bar/restaurant but we prefered to head into town instead. They also offer tours and trips, although we found better deals by haggling with the vendors on 5th Avenue.

If you want to be in town, I don't think you will find a better option.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Bogtrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia, United States
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 March 2012

We chose to stay at this hotel because it wad a short walk away from the dive shop we were scuba diving with all week. The hotel is clean and the staff is friendly. We stayed on the third floor and our room was a very nice size. The bed was a bit firm, but it is a cheap mattress on top of a cement platform. The AC & fridge kept everything nice and cool. The atmosphere at the hotel is serene, the noise of 5th avenue doesn't penetrate the courtyard.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aventura Mexicana

Property: Aventura Mexicana
Address: 5th Avenue at 24th Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Family Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#24 Romantic Hotel in Playa del Carmen
Price range (per night): ₹ 6,010 - ₹ 15,251
Hotel Class:3.5 star — Aventura Mexicana 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Aventura Mexicana - Your oasis of silence & beauty in the heart of Playa Del Carmen We're an American owned, top ranked TripAdvisor hotel & restaurant located just 1/2 block from Playa's popular 5th Avenue and 2 blocks from the beach! We're a friendly boutique hotel with lush, tropical courtyards and waterfalls, 2 swimming pools and 3 sundecks. Guest rooms feature 1 King bed or (2) Queen beds, inroom wi/fi, air conditioning, flat screen TVs, phones, private bathrooms and most rooms have balconies or verandas. Our hotel amenities include our Mayan Bistro (TripAdvisor top ranked casual restaurant / bar), free cooked-to-order breakfast, free wi/fi, free parking, beach club access, discounted gym passes and spa services. Our Guest Services manager is a tour and transportation expert and can answer all your questions about the area! Our Mayan Bistro offers breakfast, lunch, dinner & room service and THE VIP. THE VIP is our all inclusive option with fresh, made to order gourmet food and premium beer, wine and cocktails. THE VIP is only available through our website. Come have a wonderful vacation with us! ... more   less 
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Also Known As:
Aventura Mexicana Hotel
Aventura Mexicana Playa Del Carmen
Aventura Mexicana Riviera Maya/Playa Del Carmen

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