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“Made me want to have a destination wedding!”
Review of Viva Wyndham Maya

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Viva Wyndham Maya
Ranked #85 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Montreal, Canada
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Made me want to have a destination wedding!”
Reviewed 23 April 2012

Amazing place, good restaurants and drinks, and fantastic service all around from Viva Wyndham Maya. This was my first all-inclusive resort, and I cannot wait to try more of them.

  • Stayed January 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank jandhabs44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear customer,



Thank you for giving us the opportunity to serve you at Viva Wyndham Maya.
We are glad to know that you had the chance to enjoy your vacation at our resort.



Thank you for recommending us on TripAdvisor and we look forward to your return visit.



Best regards,
General Manager

Viva Wyndham Maya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Winnipeg
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2012

My wife and I spent a week this year at this wonderful resort in Feb. Last year we brought our four kids and they were after us to bring them back again. We decided to make it a parent only trip and were not disappointed again at the service and accommodations we had here. We had tried for two weeks but were unable to get the second week and were forced to move to another location. The second hotel was classed a five star and I can tell you if that was five start then the Viva Maya must be a six star resort. It is not huge like some in the area which makes it stand out in our minds. The people from the front lobby (Marco Castillo) to the pool bars (Armando), to the restaurants all went above and beyond the call of duty to ensure everything we wanted was delivered.

We have already booked into the resort again for Feb next year for two weeks and are counting the days already to when we will be back. If you are looking for a great resort at a quality price this is the place to stay.

Room Tip: If you want a nice quiet room ask to be in the back by the Adults only section. If you want to enjoy...
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank MexcioBaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear customer,

We really appreciate your review published on TripAdvisor.

It is very gratifying to read your positive comments regarding your, already second, stay with us. Every day, we work hard, with the commitment to provide a quality service to all of our guests. It is a joy to hear that we have achieved this constant goal in your recent visit to our property.

Thank you for recommending Viva Wyndham Maya. We will be pleased to welcome you back in February.

Best regards,

General Manager

Viva Wyndham Maya
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Appleton, Wisconsin
2 reviews
Reviewed 19 April 2012

Went here the week of 4/1 for one week. Nice place. Nothing real fancy but great place for the money. We were in room 1118 which is at the end of the complex right by the pool beach and bar. Liked that they cook all day long right by the pool and bar so you don't have to go up to the buffet even though it's not very far since resort isn't that big. Nice pool, great beach. Rooms are small but clean. Daughter liked that the housekeeper would make a different animal out of towels every day that even matched the stuffed animals she had brought with her. Bartenders were great, especially Carlos. plenty of premium liquor if you ask for it, Only complaint was the wifi didn't really work up near the lobby but no big deal. Starbucks is close across the street if you need to do something. Also, couldn't use the phone in the room to call our tour operator. Front desk just said no, you can't use the phone. Other than that staff was great even when we messed up the combo to our safe, Somebody came immediately to fix. Great location with only a 70 peso cab ride into town or about a 20-30 minute walk. Also had good shows at night, Better than have seen at other places

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear customer,

Thank you for giving us the opportunity to serve you at the Viva Wyndham Maya during your recent vacations.



It is a pleasure to know that you were able to enjoy our services and facilities, our customer's satisfaction being our constant and most important goal. Also be sure that we will take your remarks into account.

We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham Maya.



Kind regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 April 2012

So this will be a rather long review as I like to let all those thinking about going to this resort have a general feel of how our trip went. First off this was our second time coming to the riviera maya, as we stayed at the Princess the previous time but was turned off going to the same resort on account of the explosion. We stayed at the Viva Wyndham Maya from the 4-11 April 2012 with family and friends due to our wedding. I will break down some of the key areas.
Services
-Overall the service from the front desk right up to the bartenders was quite good. We had a rather quick check in and a welcome drink brought to us within minutes of our arrival. Staff dealt with our luggage and everything regarding the resort was explained. Due to the wedding we where given the grey "VIP" bracelets and informed of the benefits. For those who may be thinking of purchasing the extra "VIP" bracelet my advice is dont. There was no real difference from the regular ones and even the "VIP" section at the front desk usually took longer to get service than the regular one. The bartenders and all other staff where very polite and tried their best to overcome any language barriers that may have come up. Any requests that we had where dealt with very quickly and overall we had no real problems. I found that the staff at this resort where not pushy for tips, at times it even seemed like they felt awkward taking them.
Food
-The food at this resort was not as good as the Princess, it did have a wide variety and the different themed days helped to add a bit of adventure. The problem was that they often ran our of certain foods and other food was sometimes cold. The buffet was rather hot inside and depending on the time was hard to find a place to sit with the whole family. The service in the buffet I found was excellent, plates where cleared quick and if you ran out of a drink it was refilled very fast. The one alacarte meal that we had was at the Porto fino which was where the wedding dinner was at, more on the wedding later.
Beach/Pool
-The beach at this resort is excellent, beautiful white sand beach with no coral, nice clear, warm water. The seating at the beach was a different story, it was often packed as people would get up as early as 6am to go out and put stuff their stuff on the chairs, just to go to bed and finally come out around 10am. This was rediculous, we often had to find spots on the sand, however if you did find a spot it was comfortable. The pool is small for the amount of people at the resort, it has 1 swim up bar and due to the crowded area i didnt spend much time in it. There is an adult pool but it seemed to be filled with older people and was at the top of the resort.
Rooms
-I like the room we had, we where in 1307 which was right by the beach, the rest of the family was similarily close. Our room had 1 king bed and there was lots of rooms for all our luggage and other junk. The room was clean and the house keeping staff where some of the best I have ever had. They where quick, very thourough and responded to any requests that I may have had (extra blankets, water ect). Unlike some reviews that I read, our A/C worked too well as I was like it cold and the wife likes it hotter. The view was great, and the washroom had amble room. It also had all the basic amenities. Upon arrival we found a large bottle of tequila, 2 bottles of wine, a fruit basket, robes and a few other things. Overall I was very happy with what we received.
Activites
-The resort had various activies which added another level of fun for the family, from archery, to katamarans and kayaking, snorkling and bicycles, windsurfing, there was always lots to do. Of course for extra you can go parasailing, seadooing, scubadiving. The entertainment staff did a fairly good job of having alot of other things to do, such as volleyball, yoga, and dance lessons. However the night entertainment wasnt really my cup of tea, I found it to be spotty at best and it often felt very amatuerish to me. There is however a painting cart near the stage where you can paint various ceramic items (for a fee) during the day and they will fire them and return them to you the next day. I highly recommend this as they turn out great and make an awesome reminder of the trip.
Wedding
-And finally the reason why we came to mexico was for the wedding. We arrived on a wednesday in the evening and the front staff informed us we would be meeting with marco (the wedding coordinator) on thursday, the wedding was to be on friday. I was concerned as I didnt know if this would come together due to the limited communication between us and him leading up to the trip. Well we met with marco and wow, do I feel stupid for worrying. Everything came together perfectly, we met with him for about an hour and he went through every detail, we also at that time chose the flowers, cake, restaurant, style of wedding, and the music. Everything was taken care of and really put my mind at ease. The ceremony itself was excellent, an area of the beach was clearned and it was the classic white chairs and alter. The flowers where excellent, new and fresh. They accomadated our change in music and had champagne waiting once the ceremony ended. They photographer was great, he took around 350 pictures in all different poses. Afterwards we had the reception dinner at the porto fino and once again I was surprised at the level of service and the quality of food that we received. If I have one complaint it would be that the cake was not what I had expected, it looked great and the taste was not bad it just wasnt what I had wanted. Overall the wedding we amazing, the bride looked perfect and the back drop of the beautiful white sand beach with that blue water made for an amazing day and great pictures. One last thing, we had the wedding at 5pm, it was perfect, was the perfect temp with just the right amount of light.

Overall
- I would highly recommend this resort, is it a 5 star place, no. It is a resort where you will have an excellent time with family or friends or perhaps just the two of you. Enjoy the location (25min walk down the beach to playa del carmen), right across the street is a starbucks, a pharmacy (for the much needed sun relief lotion) and various other shops. Go and experience all that the area has to offer, and experience all that the resort has to offer, rent those bicycles, do the archery classes, you will enjoy it. Have fun!!!

-Adam

Room Tip: Dont spend the money on VIP
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear customer,



We appreciate the time dedicated to write your opinion about your stay at our resort.



We are happy to know that you had a memorable wedding at our resort. Your opinion is very valuable to us and be sure that we will take your suggestions into account.



Thank you for recommending Viva Wyndham Maya and please do not forget that we will be pleased to welcome you back for your wedding anniversary or any other time.



Best regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 18 April 2012

We would definately stay at this resort again! The staff was so friendly and professional, and the food, especially the fresh-made pizza and make-your-own pasta dish, was the best-tasting I've had at an all-inclusive.

The resort is located inside the gated community of Playacar, which is absolutely beautiful, and safe. We were a 20 minute walk from 5th Avenue in Playa del Carmen, and there was even a small shopping center and mayan ruins within Playacar.

The nightly entertainment was very enertaining, and the resort had a warm glow in the evening, with the smell of yummy food being cooked at the al a carte restaurants. The variety of activities was great, though we spent most of the time out on excursions, or relaxing on the nice beach. The beach is weedy in the mornings, but a crew had it all cleaned up by noon everyday. It wasn't slimey weeds, so it didn't bother me.

Only a couple of issues, but they will not prevent us from returning. The beds are quite hard, and uncomfortable, but I find that at most all inclusive resorts.

The concierge/Viva Vacation service is what made us angry. We got a phone call on the second day we were there, asking us to come meet with someone from here. We sat down with them, learned more about the resort (more than the Sunwing rep was able to share), got a small gift, and were invited to a 90-minute meeting the next morning (which was a sales pitch of some sort, and the incentive was a free week at the resort, not including the all-inclusive portion). We had a great talk with him, and took the invitation to meet him the next day for breakfast for the 90-minute talk. We did not say we would be there, we only took the piece of paper with the invitation, and would decide that night if we were going to go. He did not say we had to confirm whether we would be there or not, just to show up if we had no excursions planned. Well, we didn' show up, which was no big deal, or so we thought..... then the phone calls started coming to our room.... over and over, everytime we were in the room, the phone rang about 2-3 times (about 20 in total). We answered the first time, and the person on the phone (not the one we had the meeting with) told us that since we didn't show up, we had to sign a cancellation notice, and we had to come meet with them to do so. If we didn't, the guy we met with would be charged $100. So they're charging their staff?!?! He had never mentioned this to us, and there was no communication stating we would be there.... no signautres, nothing. We didn't want to keep wasting our time trying to track down this person, "meeting" for information, etc. We just wanted to enjoy our vacation. The phone calls did not stop until finally my boyfriend picked up the phone on one ring, and slammed the receiver back down. That stopped the calls (some at 7am). We saw the guy we had met with many times during the stay, and he never stopped us, asking why we hadn't shown up, etc... he didn't bother us at all. And neither did the other hotel staff... just the Viva Vacation club bombarded us with phone calls. So I don't put blame on the actual resort, just the Viva Vacation club chain.

Other than that, it was GREAT!!!

Room Tip: If your room balacony faces the resort beside the Viva Wyndham (the Rui Palace, I think), you are in...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tausha14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Viva Wyndham Maya

Property: Viva Wyndham Maya
Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#59 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Price range (per night): ₹ 10,157 - ₹ 30,472
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya/Playa Del Carmen

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