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“Pleasant stay...” 4 of 5 bubbles
Review of Gran Porto Resort

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Gran Porto Resort
Ranked #27 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Pleasant stay...”
4 of 5 bubbles Reviewed 19 September 2012

This was our first visit at this hotel and it was very pleasant. Check in was fast and then off to our Ocean Front Room, which was nicely equiped and had a great view. 3rd floor recommended.

Staff are very friendly and always greeted us where ever we went. They really go out of their way to ensure you have a pleasant vacation.

Please avoid the Guest Service people to the left of check in. They really were persistant in trying to get us to visit the sister hotel next door, the Royal. It looked very nice, however we really did'nt want to go there and when we indicated we changed our minds, another member from that team approached us later and was very pushy and gave us the guilt trip. Time Share type pitch. Aside from this issue, we enjoyed our visit at this hotel.

Please visit the Mexican restaurant, Maria. We highly recommend this a la carte restaurant. Ask for waiter Jorge. He really goes the extra mile and gives you the VIP treatment. He provided us with exeptional service, bringing us very delicious dishes to try, aside from what we ordered. Please remember to tip, it really goes a long way. Thanks Jorge for the awesome experience, we will always remember you and the bean soup. You must try it!

The main buffet restaurant was on and off. We did have 2 nice dinner meals there and breakfast was always nice. The only hicup we can say is that if you want eggs, omlettes, you are gonna have to wait a bit. Could be a more efficent way to deal with the lines ups here.

The beach was not the nicest, only because of the errosion and sand bags needed to ensure the beach remains. The water was a little hazy but if you walk about 5 minutes to your left, there you will find beautiful clear waters with no rocks and great swimming.

Although the waters are very calm you can always feel safe because of the nicest lifeguards you will meet. Gustavo and Alexis were awesome and very helpful with any questions or concerns you might have. They are super friendly and please do not hesitate to introduce your selves to them. They will ensure you have pertinent information about the ocean, culture and much more. Gustavo and Alexis, we will always remember you both as our friends. Your beach waiters will be Pablo and Jesus. They will always ensure you have a fresh drink, what ever you desire. Great job amigos!!

Please visit Cozumel, if you have not done so already and try the snorkling with Ocho Family. Trust us, you will have the experience of your life. The waters in Cozumel are incredible and should be on your bucket list, for sure. Awesome experience!!!

Our last night there, we experienced Mexican Independance Day. Wow!! Incredible fiesta and the staff bent over backwards to make this a great entertaiment for all. Well done!

We really wished they played more Mexican music pool side during the day other then Guns and Roses, Lady Gaga...this is Mexico after all. We were told they have to play a bit of every thing to please everyone, unfortunately.

Over all we have a very nice relaxing vacation and stay at the Gran Porto. Oh, they have a jacuzzi roof top, check it out. Don't forget to tip. A few pesos goes a long way...

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank samba-heat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,236 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,640)
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Kent, Washington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 September 2012

We first came here in Aug 2010 for our honeymoon, room and view was gorgeous. Staff incredible. Food amazing - especially the Italian place. Came back with the kids in December 2011 - and the staff remembered us - welcomed us with hugs. Kids loved the place, the 10 year old said she never wanted to go home. We will be back again soon.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Deena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 17 September 2012

Stayed from Sept 5-12 to the 15

Let's start with the Pro's:

Super nice people, so friendly and happy to help you!!

Very clean hotel

Good size hotel... but if it were booked to the max there would be WAY WAY to many people there as the pool is not the biggest and there are only 2 small bars. Not a party hotel for the young people. That's it for the Pro's

And the con's:

Your room is entered 4 times a day, 1 for the maid, 1 for the refreshment guy, 1 for the toiletries guy and 1 for the maid again to make your bed that you messed up during the day(She also puts a couple chocolates on the bed). In my opinion this is an invasion of privacy. I want the maid to come in and do everything at once. I had expensive video equipment that would not fit in the safe so the more people that come in the worse off I am.

Went 2 days with out a normal roll of toilet paper. I complained to the front that we ran out of T.P. so she called the maid for us. Went back later that evening to find the maid put a roll of TP on the stand beside the front door... I'm thinking ok whatever, then I notice the hole in the middle is half the size it normally is so it wont fit on the roller. I go to grab it and it felt really stiff and awkward to use as TP. Complained the next day about it and the day after that the maid gave us a nice roll and even put it on the roller.

POOL CLOSES AT 9PM!!!!!!!!!!!!! really? come on!!!!!!!!!

The beach.... Is not a beach, unless you like lying on sandbags. The beaches on either side of this hotel however are bloody amazing!!!!!!!!

The food is on par with the other Hotels we've stayed at... 5 out of 10 lol except the ice cream that was really good. they switch it up everyday but rotate around the same things after 5 or 6 days.

We did a lot of scuba diving with Steve at Reef Quest Divers which meant we had to get up early everyday, on the only day we got to sleep in on our 10 night vacation the hotel decided to start construction first thing in the morning. You ever have somebody hammer drilling the wall you were on the other side of?

IMHO this is a 3 star hotel not a 5 star hotel.

Did I mention the pool closes at 9pm?

Someone kept taking out the card from the reader so the A/C would turn off.

I feel bad because the staff were so nice there but it has to be said for it to change.

Room Tip: Don't upgrade you room!!!! unless you like sandbags!!!! And bring an insulated cup with a straw...
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  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank 300winmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint-Jean-sur-Richelieu, Quebec, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 September 2012

I recently went ot this hotel with my husband for our honeymoon. Upon arrival, we were given a bottle of champagne and a cake to celebrate the occasion. We had books a junior suite ocean front and we LOVED our room. It had a beautiful view of the ocean and it overlooked the stage so we could watch the nightly shows from our balcony.

The hotel itself is nice and clean and perfectly situated. It is walking distance from pretty much anything you might need and a 5$ taxi ride to Wal-Mart (we went there to get our disposable cameras developed).

We tried all of the restaurants and were pleased with all of them. The breakfast buffet offers extensive choices and it was a meal we always looked forward to. Our only problem encountered at any of the restaurants was during Steak Night at the Albatros. My husband was asked to go back to our room to change his shoes as men were not allowed wearing sandals for that particular supper. He was more than happy to do so. However, when he came back and while we were eating, the Maitre D and waitress who had asked him to go change his shoes, escorted at least 16 other men in grungy flip flops to their tables without asking them to change thier shoes. This upset my husband a bit as he felt singled out.

Word to the wise: Avoid the Guest Services desk like the plague. We were escorted to a table to talk to one of te representatives and they told us they were inviting us to breakfast at their sister hotel the Royal and that it would be free. In the meantime, they were extremely polite and told us about all the things they would do for us, like bring us a fruit basket, etc. On the day of the breakfast, I had a cold and wanted to stay in bed as I was fairly sick, so I invited my husband to go to breakfast. He came back to the room a few minutes later and stated that they didn't want him to go alone, and that they would reschedule for noon (despite my husband telling them that I was sick). Shortly after, we received a phone call telling us to bring a credit card to the "meeting" at noon. So the breakfast had suddenly turned into a meeting. We went on tripadvisor to see if anyone had this issue and read that it was a sales pitch and that they tricked people into going by telling them that it was a simple breakfast or meal, etc. Not being interested in anything they had to sell, and disappointed that they had not told us the reason for the breakfast beforehand, I asked my husband to go down and to let them know that we were not interested in their sales meeting and that we did not want to waste teir time and would therefore not be going to their lunch. From that point on, the Guest Service staff ignored us, and we certainly didn't end up getting the fruit baskets and champagne promised to me for my birthday. The whole situation made our stay a bit awkward and I feel that it would be preferable to avoid that sector in order to avoid going through that situation.

All in all, however, the hotel was nice. We are not certain that we would go again, but it is a lovely place for a family vacation.

Room Tip: Definitely splurging a bit to get an ocean front suite!
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  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Shay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 13 September 2012

I stayed at the Gran Porto for one week from Aug. 26th to Sept. 2nd. along with 2 friends and we had booked the family junior suite oceanfront to have more space. The room was beautiful and we had a view of the pool, the grounds and the ocean from our balcony.

Special mention to some of the staff on the resort: in the buffet restaurant, Daniel and Mayo who treated us great every morning and served us so well. It was my friend's bday on our last day and after we asked them to arrange something, they bought ballons and decorations for the table, had their champagne in the ice bucket. Nice touch!

Victor Rodriguez in the 25hrs Café as he called it. Superb gentleman, always polite and ready to serve. He always greeted us by putting his hand on his heart. Teresa was also great whenever we required something.

Adriana our server on the beach always had a smile and came around often to ask if we needed anything. Superb service from her as well.

Israel and Juarez in the 'Pescatore' Italian restaurant were very charming.

Our room was always clean and if we needed something, we would call and someone would be sent up within minutes. The beds were very comfortable as well.

Very close to Playa del Carmen and 5th Avenue. You are one block away and can walk to different shops, restaurants, clubs and bars within minutes. Very safe as well. We were 3 women and didn't once feel unsafe in the area.

I was a little disappointed about the rocks in the water (sometimes sharp), it's the first time I go to a beach where there are rocks and it was a challenge getting into the water. But once you're in, it is so refreshing and beautiful. Another thing was that it was noisy with the construction. Being in the low season, they are getting units ready for the busy Fall and Winter season. The workers started really early (6am-7am) and not possible to sleep in.

  • Stayed August 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank SandraP24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Top resorts Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price range (per night): ₹ 12,950 - ₹ 40,191
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen

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