A questionnaire presented on our departure asked whether any particular member of staff's care exceeded our expectations and my sister and I were able to answer honestly that they all did!
Nothing was too much trouble for these courteous and superbly trained employees and I am proud to count some of them as personal friends. We had the most pleasurable experience enjoying all the hotel's facilities, the food was first class, the rooms and bathrooms were beautiful and well-kept, the barstaff, including Miguel, Averill, Hugo and Pablo, waiting, were efficient, professional and very generous. Waiter service was available wherever you were including to your beach cabana.
We were most impressed by the entertainment team, Ivan, Cynthia, Mr B and Chicken who had a huge following poolside throughout the day, organising aquarobics, beach volleyball as well as water polo. They were careful not to pressurize guests but certainly more than 50% were happy to join in, making this the most fun holiday we've ever enjoyed as 50 year old children! There were plenty of available activities including SCUBA diving and snorkelling lessons, kayaking, jetskis etc.
We have no reservations in recommending this hotel and look forward to booking again for next year. Thanks Gran Porto. Jane & Judy (The English Ladies).
- Official Description (provided by the hotel):
- On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Gran Porto Real Hotel
- Gran Porto Real Playa Del Carmen
- Hotel Gran Porto Real
- Gran Porto Real Resort Spa
- Porto Real
- Grand Porto Real Playa Del Carmen
- Gran Porto Real Mexico
- Gran Porto Resort Riviera Maya/Playa Del Carmen