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“Gracias Familia Gran Porto Real”
5 of 5 bubbles Review of Gran Porto Resort

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Gran Porto Resort
Ranked #30 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Baldwin Park, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Gracias Familia Gran Porto Real”
Reviewed 5 May 2012

I would like to thank Gran Porto Real. Everything was excellant, my expectations were exceeded by far. Special thanks to Fabian(Lobby Bartender), the staff at Maria's : Capt. Antonio, Ana (hostess), Salvador(waiter), Juan(Chef) and the rest of the dedicated staff. My wife and I were treated like family and the staff went above and beyond to making us feel right at home. I will go back just because of the special service I received. Thank you once again...Mi familia. Love you guys take care and God bless. See you soon!

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
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1 Thank lionmaximus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,491 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Calgary, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2012

We just got back last night from the most wonderful resort. This was our 4th year in a row at the Gran Porto Real Resort and Spa and we are planning a 5th. I am sure that all the resorts in Playa del Carmen are great but what makes this resort so special are the staff. They will bend over backwards to make your stay the most incredible holiday. Actually they make you feel that you are at your second home. You could not ask for more warm and loving people. All of the restaurants have great service and fantastic food. Although all the staff were fantastic - a special THANK YOU to the following for helping make our holiday so great - Eliazar, Antonio, Teresa, David, Dave, Adrianna, Elizabeth, Chicken, Nicholas, Verlain, Pablo, Miguel, Miriam and Yendaly.

Room Tip: Ocean Front Junior Suite (top floor) - best room for the awesome view of the ocean.
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  • Stayed April 2012, travelled as a couple
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Helpful?
Thank Vicki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guilderland, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2012

I spent 2 weeks at this resort with my parents and my two girls (3&5). We had the time of our lives not only was the weather great and the property beautiful, but the entertainment, planned activities and kids club were so well organized and truly excellent. What made it most memorable were the people, the work ethic and sincerity of the staff was really special making me feel, it was money and my 2 weeks a year away from work well spent. The swimming pool was perfect for kids and the activities had them exhausted and begging not to leave. I would recommend this to familes and couples alike, the proximity to shopping and Cozumel ferry as well as numerous adventure/water parks and ruins make this a no brainer. We will go back.

Room Tip: would not spend the extra money on the ocean front walkout suite again, would prefer 2nd floor for a...
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  • Stayed April 2012, travelled with family
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Helpful?
2 Thank Suzanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex, Canada
Level Contributor
1 review
Reviewed 5 May 2012

Where do I start........We stayed at The Gran Porto Real from April 21-28, there were 6 of us and let me tell you it was a fantastic time. When we arrived we were all greeted with a welcome drink while checking in...what service! We had our bags taken to our room, which was already for us, we stayed in an Oceanfront suite which was just awesome. We had an amazing view of the ocean and beach. The service at this resort is just above and beyond. We ate at the Mexican A La Carte and it was great, but we stuck with the buffet most of the week, the food was awesome. Our waiter "Antonio Rodriguez" was the best waiter anyone could ever ask for, he always greeted us every night for supper with a smile and waited on us hand and foot, great guy! We always made a point to enjoy the beach everyday, "Pablo" the beach waiter was fabulous, we never had to worry about going up to the bar for a drink, he was always there and always knew what we wanted, once again service means everything and this is the place to go. We felt right at home. "Chicken" was always there to entertain everyone and make everyone feel so welcomed, he was a hoot. "Ivan" was a special guy as well, so sweet and friendly...always made a point to stop and visit everyday for a chat. so nice we even offered to bring him home with us!!! We went parasailing and it was the most amazing experience ever, just beautiful. 5th avenue was really great, lots of great shops and buys....Coco Bongo was the best club I had ever been to, well worth the money. All I can say is that my husband and myself cannot wait to go back to the Gran Porto Real.....if you are looking for great resort this is the place to go!!!!

  • Stayed April 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank Marta F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 4 May 2012

For the 5th time I was back at the Gran Porto Real (GPR) but this time for something much more important than a holiday, this time it was for my daughter’s wedding! As father of the bride I helped the “happy couple” in choosing the hotel, but after 4 previous, fabulous, visits, there really was never any doubt that the GPR would be chosen as the venue and we were not disappointed.

From General Manager to Housekeeping the service was excellent. Over 50 guests at the wedding came from 10 different countries and there wasn’t one complaint as people were amazed at the level and friendliness of the service. It was no mean feat for the staff to keep a group like that happy, but they did it.

Special mention must go to Lynn the General Manager for her all-round supervising of the event, her ability to make things happen and her care and compassion (one of the guests picked up a bug and the Doctor had to be called, but who personally made sure everything was ok and called the Doctor herself, Lynn!).

Also, Carlos Melgar the Front Desk Manager who attended to all our room requests (and re-requests!) with the utmost efficiency (not easy with a group of 50 all with different expectations!) deserves special mention.

The waiters in the Albatross restaurant, particularly at breakfast and lunch were great, moving tables to accommodate larger groups then smaller groups and they also showed great patience and understanding in dealing with the many kids present. Nothing was too much trouble for them.

Teresa at the Lobby Bar, Pablo and Jesus on the beach and Jose at the pool I have now known for many years and they NEVER disappoint with their level of service and always seem happy to see me!!

Lynn, her management team and her staff, are a great credit to the Grand Porto Real in particular and the Real Resorts Group in general and without doubt a big part of why so many people return year after year to this hotel.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Kirkcaldy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price range (per night): ₹ 12,178 - ₹ 29,861
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen

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