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“Try the Spa”
Review of Gran Porto Resort

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Gran Porto Resort
Ranked #29 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Playa del Carmen, Mexico
Level 4 Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Try the Spa”
Reviewed 29 April 2012

I took one day of my vacation time to pamper my self, the body treatments and massages are absolutely incredible!! I felt like a new person. I tried the dead sea body wrap and the antioxidant facial folloow by a relaxing massage. The installations are impecable and you can book an appinment even if you´re not a guest at the Hotel, aslo they aloud you to use the jacuzzi, sauna, steam room.etc The staff is bilingual and super respectful and professional. Prices are just standard. Very recommended

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Classy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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NYC
Level 6 Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 April 2012

We stayed at this resort for a couple of nights, and it was our first time in an AI. Without a doubt, if you like AIs, then this resort has it all. The resort is very well maintained, very clean, and the service from all staff is great, very friendly and accommodating.
I've read some bad reports of the standard rooms .... to be honest, really don't know why?. We stayed in a standard room ... sure, no view of the ocean, but the rooms themselves are great.
The food was good-to-very good. Buffet breakfast great. Their two main a-la-carte dinner restaurants are also very good. Ate at the Italian once .... very good meal. Ate at the Mexican twice .... where they rotate the menu based on regions of Mexico ..... the Yucatan evening was much better than the DF one.
If you are an AI person, then this is a great resort, and this was a nice place to have our first one. But, don't think the AI is for us! I get bored too easily here, and the AI fosters an over consumption of alcohol and food. This is just my own personal opinion on AIs in general, and I know many people love them ... to each their own .... taking nothing away from this hotel

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DUBinNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle Fourche, South Dakota
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2012 via mobile

From the moment we got out of the van and were greeted by the older gentleman in the white uniform (I am sorry to say I can't remember his name) but I consider him a friend, we felt at home. This was our 4th visit to GPR and will definitely not be our last! We went to the buffet every morning to have the great service of Mora, Ivan and of course captain Eliazar. All day long we were treated wonderfully by Jose, Theresa, Elizabeth, Alex, Hirram, Paplo, Jesus, David, Felipe, and Delia. I hate naming names as everyone was great from morning to night and I can't remember everyone. Enrique was especially helpful both when we checked in and out. I love the rooms, have never had a bad one just like some better than the others. The bell boys Freddy, Benigno, and Aaron were always helpful. What more can you want, good food, good service and good/clean rooms. We always hate when it is time to leave and we have to say good-bye to everyone but we will return!

Stayed April 2012
Helpful?
1 Thank Bullock51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa del Carmen, Mexico
Level 4 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 April 2012

Last night we had a delightful dinner at a cozy eatery. The owners were very friendly, and helpful and suggested several of the "specials" of the night. We had the Bruschetta to start out with, and it was very good!! I decided to have the Gnocchi with Gorgonzola and my friend had the Tortelli.., both were excellent!! Tiramisu was the perfect ending!! Will come back again!!
Eating outside was a plus too!!

  • Stayed April 2012, travelled with friends
    • Value
    • Service
Helpful?
Thank cindyk_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, QC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 April 2012

This is by far one of the worst resorts I have ever stayed at. We stayed the week of April 12 to the 19th. It is most definately not a 5 star hotel. The staff was extremely nice, however, it does not excuse having ants in our room or my daughter getting head lice from Spa Azul across the street at the sister hotel (The Royal). Our patio door in our suite was broken and the size of our upgraded suite is smaller than most standard rooms in other hotels (suite 218). The food was o.k., however there is no "kids corner" like in most 5 star hotels and the buffet is a joke. The pool is small and you can never find a pool chair or beach chair unless you wake up at 4:00 am. There is no beach. You have to climb over sandbags to go into the ocean. I have never experienced this at any Bahia Principe Resort or Beaches. This hotel was not our choice as we were part of a group, however we will never return to any Real Resorts again. The head lice is just the icing on the cake and both my daughter and neice who had their hair done at the spa contracted lice. Therefore the lice obviously comes from the same place. Bottom line, go somewhere else if you want something a little more high end.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank TaniaMMontreal_QC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Top resorts Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price range (per night): ₹ 12,048 - ₹ 34,727
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen

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