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“Best location in town!!”
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Very good
17 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Very good - based on 17 reviews
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Reviews from our community

Date | Rating
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English first
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English first
Can_we_go
Dallas, Texas
Level 6 Contributor
68 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Best location in town!!”
Reviewed 2 May 2015 for a stay in May 2015

We live in Playa Del Carmen but had family visiting from out of town and wanted to stay someplace on the beach. Xaman Ha #7103 was an awesome place to stay, two nice big bedrooms, 2 bathrooms and plenty of room in living room and balcony. We enjoyed cooking in the condo and found an adequate supply of cookware, dishes, etc. The bathrooms included shampoo, conditioner and soap, kitchen had dishsoap, paper towels, etc and maid service.
The location is the best. Just a few blocks from 5th Avenue, and beautiful ocean view with plenty of loungers in sun & shade. We enjoyed the pool swim up bar which served burgers, hot dogs, and drinks. I would highly recommend this condo.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location, ocean view, pool, strong internet
Liked least: Could use some plastic ware in kitchen to take drinks to beach & maybe a small cooler
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimNian
Playa del Carmen, Mexico
Level 5 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Simply the best ocean view condo in playa!”
Reviewed 6 March 2015 for a stay in February 2015

Located at the oceans edge, the perfect combination of beach and pool complete with swim-up bar & grill. Burgers are fantastic :) The staff here is excellent and accommodating, condo has all your essentials to make your stay easy and relaxed, and the view from the balcony is definitely one memories are made of. You are literally at the oceans edge...seriously, pretty cool. Do not forget to get up early for the most amazing sunrises!!

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jetset431
Vancouver, Canada
2 reviews
“Excellent resort. Horrible rental company.”
Reviewed 9 December 2014 for a stay in December 2014

The good: The property is excellent. Clean white sand beach. Convenient location to 5th avenue and Cozumel Ferry Dock. Great swim up bar. Friendly resort staff. Clean and comfortable condo.

The bad: RentalsYourWay was the worst rental management company. I would not recommend this management company to anyone. Shortly after we paid for the booking, we received the arrival instruction with the lock box code for the keys for the condo. We arrived at the condo after 12 hours of flying and a taxi ride from the airport. As you can imagine everyone in our group was rather exhausted when we encountered that we were locked outside of the condo with the wrong lock box code. I went to the front desk and looked for help. Nobody was there. No security guard and no receptionist. There was a list of contacts at the lobby. I called the security guard's mobile phone. No one picked up and I couldn't leave voice mail. I also called the rental management company's both regular number and "after-hour emergency" number. The company's voice mail states their office hour was until 7p.m. Colorado time.It was 6 p.m. local time in Cancun and 5 p.m. in Colorado where the rental office located. I made at least 15 calls and left several voice mail expressing the urgency and call back numbers. We didn't get any call back. We were desperate. We have paid the full payment but could not find any help. After three hours of waiting at the front desk, trying different combination for the lock-box, numerous phone calls to the rental company, we were helpless. Luckily with the help of another resident, we were finally able to find a staff on site to speak with about the issue. The guard made several phone calls. He was able to obtain another lock box code that was completely different than the one given to us. Even then, he said he was not 100% if the code would work. We did not know what else we could do or who else we could contact. We had called every single contact listed at the front desk. We had tried everything. We were stranded.
Luckily, the guard was able to open the lock box to get the key with the code he got on the phone. We thought to our self, why would the rental company gave us a completely different code? We did not receive any responses from the company for the entire duration of the trip. I would definitely not recommend this company to anyone. Zero customer services.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Beach
Liked least: Customer service from RentalsYourWay rental company
Travelling group: Friends
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Dec 2014
All of Xaman Ha goes through periodic lock box changes. We email 3 times prior to arrival the lock box and arrival instructions. If there is a change we send several specific emails with the lock box change.

As you mentioned the condo and the location were excellent. I am sorry you did not properly print out the lock box code and bring it with you. As for the emergency numbers they were operational and are staffed 24/7. The number called the night you arrived by the guard was correct and the lock box worked. When you are in Mexico and at the Xaman Ha or any other property it is very important to bring all instructions sent to you. On your arrival instructions were 3 emergency numbers. In the lobby is also the emergency number that you can leave a message on and get a response within 5 minutes. Normally the phone is answered but in the rare occasion it is not if you leave a message ( as the arrival instructions say) your call will be returned to either your cell phone or the front desk. The front desk at Xaman Ha is not run by any management company. This is not a hotel. This is a condo association. The front desk has an emergency phone to the different management companies that is available to guests free of charge 24/7. The front desk does have staff from 9 to 5. Again this has nothing to do with the management or the condo or Rentals Your Way. In the future I would recommend leaving reviews that address the condo, the management and the area. Not reviews on not following instructions and on condo association staff.
Sincerely,
Owner.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Reviewed 8 August 2013 for a stay in July 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MD
Reviewed 24 January 2013 for a stay in July 2012
2
people found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Adults2
Children0
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