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“Wonderful experience & service in a fabulous location...”

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La Tortuga Hotel & Spa
Ranked #53 of 210 Hotels in Playa del Carmen
Certificate of Excellence
1 review
“Wonderful experience & service in a fabulous location...”
Reviewed 2 July 2012

A large group of us spent 9 wonderful nights at La Tortuga.
There was an initial room mix-up which did cause some frustration for a few within the group, but alternative arrangements were eventually made which resulted in room upgrades that no-one could complain about!
Huge thanks to Carlos & Laura who were always full of assistance & advice.
Also A big thank you for making a dear friends birthday so wonderful...

If given the opportunity I would definitely stay there again.

Ps. Almost across the road is OhLaLa restaurant. It's a tiny establishment where the cooking seems to be done from the bar - no back kitchen, and besides a few bar stools all seating outside. I still dream about the seared tuna on butter soy mashed potatoes. It really is heaven on a plate!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BellaRhys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 7 July 2012
Hello Petrovsky group ¡!
Glad to hear you all got back to Australia safe and sound. Thank you so much for taking time out and writing such kind words about La Tortuga Hotel & Spa.
I am thrilled to hear you enjoyed your stay here with us and both Carlos and Laura are really grateful you mentioned them in your comments. We had a great time with you all, and on behalf of all staff and management we thank you for your preference.
We sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa in the soon. Take Care and please send our love on to all the group.

Johanna Reside
la Tortuga Hotel & Spa
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Traveller tips help you choose the right room.   Room tips (307)
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Santiago, Chile
Level 5 Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 30 June 2012

La Tortuga is our favorite hotel in Playa del Carmen.
Located 10 blocks from Mamita´s beach club, or 3 blocks from Playa’s central beaches. Staying at La Tortuga you can have a palapa and sunbeds for free at Playa’s best beach club.
The rooms are excellent, the inner garden and pool are beautiful. The pool bar is great. Attention is very kind. Breakfast is also excellent. Served at El Bistro restaurant.
The thing this year, were the little details.
They gave everybody a discount at the hotel’s Restaurant El Bistró. Surprisingly the restaurant closed its doors the night we where to eat there. They told us that they were going to do some maintenance. The Hotel recommended us another fancy restaurant round the corner, very expensive, pretentious. Very different than El Bistró.
We asked if the next day they were going to serve breakfast there and the answer was Yes! End of story, the problem was not maintenance, but business trouble between partners. El Bistró opened a few days later for dinner again. We missed it since we were leaving. We never could use the discount.

Some employees were complaining about layoffs, etc. First time it happens in 4 times we stayed there since 2005
If you want to maintain the reputation never lower your defense.
All in all is a great place to go. You won’t feel disappointed

Room Tip: Deluxe pool rooms are worth the difference
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vacationeer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 7 July 2012
Dear valued client,
Thank you so much for taking time and writing about La Tortuga Hotel & Spa. I am extremely happy to hear that you are recommending our Boutique Hotel. We would like to thank you for sharing your comments with us, and I would like to take this opportunity and reassure you that El Bistro Restaurant was closed for a few nights and the reason for this was due to urgent Maintenance.
I am sorry to hear that you didn’t get the chance to take advantage of our 25% discount in the restaurant which is given to all of our clients upon arrival to the hotel. This discount is to use against your first evening meal in el Bistro and I would like to offer you on your next visit to La Tortuga Hotel & Spa an extra 25% discount card so you can enjoy twice over our executive chef’s new gourmet cuisine.
As being one of our repeat clients, you will agree with me when I say that we are always looking to improve and better our service to exceed all expectations of our guests.
Once again, thank you and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
phoenix
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 June 2012

We stopped into La Tortuga for a couple nights. La Tortuga is a small, quaint boutique hotel with such a personal feel. The staff is very attentive. Rooms were clean with giant tubs and rain shower so relaxing!! The hotel is close to 5th ave made walking to everything easy. We were there in December the pool was freezing and did not get alot of sun which was really not a problem since we planned on heading to the beach.. We walked a couple blocks to the beach where we got loungers at one of the hotel recommended private beach clubs...it was perfect!!
Worth every penny!!!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lmstrait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 30 June 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Johanna Reside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
Level 6 Contributor
149 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 27 June 2012

This was the second time we have stayed at La Tortuga in PDC and it was just perfect. This small quiet hotel is an oasis just a block from all the fun and activity of 5th Ave and a couple pf blocks walk to the beach. Easily one of the few nice hotels in PDC with onsite spa, pool, restaurant, bar, solarium, jacuzzi, etc.
Location - 10th Ave @ 12 Calle is one block from all the restaurants, bars etc on 5th Ave but away from the noise. Beach is a couple of blocks.
Staff - Very professional and courteous and din't make fun of my espanol! Carlos the doorman was great with directions and airport transfers. Christain was attentive and helpful with finding a restaurant. Johanna was a great help with booking the airport transfer and saving us $$$.
Value - Not an AI but free WIFI, breakfast at La Bistro, half off spa/massage, and buy 2 get 3rd night free was a perfect for a quick trip. Not cheap but reasonable.
AC - works great!!!
Will go back next time we are in Playa and recommend it for couples.

Room Tip: Room 207 was on the interior above the pool with a balcony perfect for morning coffee. Quiet and ple...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill78727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 30 June 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Johanna Reside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Breckenridge, Colorado
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 June 2012

believe the reviews, it's a great place to stay in Playa. Not corporate at all, a small funky and cool spot. Downsides: it's not on the beach, but only a few blocks away. Same with the shopping district. Everything is close however. Also the pool looks cool, but gets little use, it's more fashionable than functional.

But the rooms are great and funky! A little small but who sits in the room all day? If you want a cool, quiet oasis in Playa, this is it. Everything is really clean and well maintained, no issues at all with cleanliness and staff helpfullness.

Nothing beats walking down the stairs to breakfast at the restaurant outdoors, with the hotel walls blocking out the outside noise and chaos.

Great stay, and great price! A nice little sanctuary that is very cool and relaxing.

Room Tip: Beware, no elevator, our room was on the top floor and we had some decent size luggage we had to lug...
See more room tips
  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColoradoSoccerFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 30 June 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Johanna Reside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price range (per night): ₹ 4,690 - ₹ 14,392
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen

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