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“Another Cancun Trip” 5 of 5 bubbles
Review of Playacar Palace

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Playacar Palace
Ranked #18 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Gainesville, VA
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Another Cancun Trip”
5 of 5 bubbles Reviewed 4 May 2012

We stayed at Playacar in April 2011 and went back in March 2012. It is a lovely resort--down to earth, but still very pampering! The staff and service are excellent at the restaurants, pools and even the beach! We love walking into "town" down "Fifth Avenue"! It is fun, safe and just an easy "something to do" if you want to get off the beach for a while or do some souvineer shopping. My husband enjoyed the golf there as well. We were fortunate enough to be able to upgrade to a "Governor's Suite", which was a beautiful room, with a gorgeous view. We traveled with two other couples in 2011, and we all had very nice rooms with good views as well. There was a little construction noise this trip, as they are adding an on-site spa to Playacar. We can hardly wait to enjoy the spa on the premises instead of having to go by shuttle to another location. If you don't enjoy your trip to Playacar, it has to be your own fault--the staff does their very best to make sure you have everything you want, and to entertain you daily!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank bradybunch13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,798 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,014)
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English first
St. John's, Newfoundland, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

Staff are amazing..I have never experienced the service they provide. The resort is absolutely beautiful ...will definately go back and highly recommend!!!

Room Tip: all rooms are good...make sure you get a pool/beach view!!
See more room tips
  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

My husband and I just got married at the Playacar Palace on April 29, 2012. We had 25 guests with us and we can easily say everyone LOVED it! The service was amazing from the moment we arrived at the Playacar. It is about a 40 minute drive from the airport, but as soon as you arrive you are offered a drink and check-in was fast and easy.

The rooms at the Playacar are beautiful. They are clean and modern and the views are beautiful. We have been to Cancun before and the views of Cancun and Playa del Carmen cannot be beat. The sand is so white and soft and the ocean is the bluest blue. The hotel, as you have read, is in a great location next to the ferry to Cozumel and 5th Avenue, a huge area with shops and restaurants. I would definitely recommend going when the sun goes down since it gets a little warm! :)

What we loved most about the Playacar Palace is the size - it is not a "mega-resort" so there is only one pool area and it is easy to get from room to room. The restaurants were all delicious - our favorite was La Terrazza, the Italian restaurant, but the Asian was also great and the buffet always had a variety of different foods to choose from. We have only stayed at one other all-inclusive, but the food here was definitely better.

The service at the pool bar is excellent - Blanca was especially wonderful and we always had a drink in hand. Although gratuity is "included", please leave them tips! They are so wonderful and everything you say is responded to with "it's a pleasure" - they are so nice & wonderful. Gabriel at the pool during the day and Luna Lounge at night was hilarious and always kept us entertained. Josefina at the lobby bar was also someone we came across a lot at night and she was amazing. She was so friendly and helpful and we will all really miss her! :)

And for the wedding - talk about the most perfect day imaginable. Thanks to Wilma, our wedding coordinator (and the rest of the staff of course), we had the most amazing wedding day. We were married at the wedding terrace (La Terrazza del Sol) on the 3rd floor and it was absolutely perfect. The view was amazing and it was much more private than the weddings on the beach (although those were all beautiful as well). Wilma really kept everything calm and stress-free. She had everything organized just the way we wanted it and made everything look amazing. Thanks to her and everyone at the Playacar we had the wedding of our dreams and will forever be grateful to them and their staff!

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank smspringer13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence, Kansas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

My daughter and her fiance picked this property because they wanted to get married on the beach. Very beautiful beach. The wedding planner, Laura made things very easy and enjoyable.

A big thank you to cesar, judith, laura, alma, gerado and blanca. You guys made our trip a pleasure.

If you love a beautiful beach this is your place.

Room Tip: Ocean view was beautiful
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank holbeach83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calgary
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

We stayed at this hotel on Apr 16-23.

Service is excellent at this hotel. It only has 200 rooms. The staffs make every efforts to please you. It seems that their wage is a little higher than other hotels in Riviera Maya.That's why they have more passion to serve the customers.

Location is great. About 100 meters away from the ferry terminal to to Cozumel. 50 meters away from 5th avenue. One night, we walked the whole 5 th ave up to 38 street. Very nice. Be aware, the hotel is right below a small airport's take off track. You may get waken up at 8AM due to the plane's take off noise. It only happens one or two times/day though.

Beach has very soft white sand. The hotel's neighbourhood are condos and there are no other hotels. So the beach is not crowed at all. If you walk along the beach for half hour and close to RIU place area, you will see totally different scenario. Thousands of people lie down there.

The food quality was above average. But not much selections though. We tried Italy restaurant 3 times. Excellent service. We also tried romatic lobster dinner at beach. Lobster is over cooked.

They gives $1000credit/room for 7 nights stay. We used the credit to swim with the dolphin, massage at spa, romantic dinner at beach and professional photos. I suppose they charge $1500 per adult for 7 nights. Those $1000 credit maybe worth $300/room.

We also have noticed that this hotel's mainstream customers are from corporate event or group travellers. It is not seldom to see hundreds of people coming and leaving together.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank rockyviewmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playacar Palace

Property: Playacar Palace
Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
Price range (per night): ₹ 29,543 - ₹ 52,163
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen

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