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“Excellent resort , service and location”
Review of Playacar Palace

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Playacar Palace
Ranked #28 of 215 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 7 April 2012

Spent a week there beginning of March. The resort in itself is great. Check-in went well Jesus took us up to our room. We had a ocean view room , great view, room was clean. Cleaning lady did a good job with the room, we never ran out of towels , water and other beverages. There is suppose to be a turn-down service , we had it 4 nights out of 7.

Food : It is definitely one of their strong points the buffet for breakfast and lunch is different almost everyday , you have your classics but there are many things new everyday. For dinner, the a la carte restaurants were great also, the Italian was better and they switched menu mid-week. The asian one was good also. We used some of our credit for a romantic dinner on the beach, wich was great, it is a must !! The pool bar also serves snacks , we tried it a few times and it was good. Overal food is great.

Service : Great service al around from the Bell boy (thx Jesus) to the restaurants (thx Sotero), everybody make sure that you get what you want , we spent most of our time at the beach and service was awesome also. And please people don't be shy and tip , they really deserve it. we had the chance to be there for the Enrique Iglasias concert at Moon Palace, and then again they tokk really good care of us. From ticket reservation to transportation, while we were waiting for transportation they a table setup with bottled water , fruits , cookies... And even when we came back around midnight they had setup a small buffet for us in the Lobby. They really know how to make you feel special.

Beach : We spent most of our time there. No need to wake up early to get a chair with an umbrella . But people coming after 10am could find beach lounge chair but they had a hard time getting an umbrella. A few more umbrella on the beach would be better. the sand was nice and the water also.

Pool : Did not spent much there , but it looked pretty crowded with a party like atmosphere.

Location : Wlaking a few minutes and you're on the fifth avenue with a bunch of tourist shops, bars and restaurants. But be prepare to get harassed !!

So overall it was a great trip , but my only concern , and it is very personal, is the overall feel of the resort. Let me explain. It did not feel exotic. Not usre if it's the look of the resort, the lack of vegetation, cutomers (mostly americans). But i'm pretty sure that i would get the same feeling as if i was in Florida. That is my only downside.

  • Stayed: March 2012, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank simond697
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 April 2012

Another wonderful 8 days at Playa Car Palace. Immaculate property, beautiful pool & beach area. Food is fabulous and if you don't see what you want, ask for it. The staff is the best, Manager Renee, Front desk mgr Carlos & Guest services mgr Christina. Juana & Marco at the VIP beach area, remembered our names and so attentive as were Ana, Blanca & Epifano. Alma & the 2 bartenders in the lobby bar very fun. In the Italian restaurant Angel is a great host. Oscar the chef made us a special anniversary dinner. Our waiters, Pedro, Jeho, Arturo, Antonio and Rafael were attentive to our every need. At Breakfast/Lunch Juanita recognized us from our other stays as did Santos to make us feel welcomed. We had great service from Cesar, Efrain, Saul, Sergio, Sotero & Wilburt the grill chef would remember that I wanted grouper for lunch. In the spa, Natz gave an excellent mani/pedi & Henry the shuttle driver, so friendly. The Asian restaurant now has a sushi buffet. Jazz the host and Silvia hostess are very attentive. The wait staff of Josepfina, Dionicio, Murial, Raul & Efrain make sure you are well taken care of. Leidi, always pleasant and with a smile if she was giving you a fresh towel or sweeping up. The resort is wonderful for it's location, food, the pool, the beach but it's staff make the resort exceptional. Thanks to all for a perfect vacation. We were at the resort at the time of the March 29 wedding, had met the father of the bride on the shuttle back from golf and spa so knew when it would be to watch from the sidelines. It looked like a beautiful set-up for the ceremony. We stayed at Cancun Palace in November, which is being converted to a Hard Rock, we're happy Playa Car is remaining as a Palace Hotel.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

Our third time visiting this resort because we love it! It is truly home away from home. The location is awesome. The beach is beautiful. The food is fantastic. But most of all, it is the resort staff that keeps us coming back. They are like family. Christina always greets us with a happy smile and gets us started on our vacation right. Jesus helps us with our bags, friendly and professional. The hostesses with the mostest - Juanita and Miriam, both so sweet and friendly. Miguel and Luis make a perfect team at breakfast- their smiles are infectious and always ready with whatever we need. Service at the pool and beach was superb. Many thanks to Leonardo and especially Blanca who goes the extra mile and took care of us so well! The restaurant staff was awesome. Shout out to our favorites at the Italian restaurant, Rudolpho and Pedro, both extremely efficient and great at what they do. Angel keeps it all running smoothly and is just a joy. And we can't say enough good things about Jaz Perez and his staff at the Asian restaurant. The sushi was fabulous, especially the special deliveries to the beach! How fantastic is that? We felt like royalty. Sylvia was top notch and Josefina too. And of course, so much fun with the recreation staff - Gabriel, Fania and Rodrigo - who kept us dancing, playing, laughing and singing all day and into the night. Our favorite bartenders, Juan and Gaspar, made the best drinks and were so friendly and we always looked forward to seeing our favorite waitress in the Luna Lounge, Nora, who took care of us so well always with a smile. The entrance and front desk staff were always very helpful and made us feel safe and secure. The Chef's special dinner was fantastic, although the lobster dinner was not so great. We made many new friends from all over the world and we look forward to coming back to visit our "family" again next year!

Stayed: March 2012
3  Thank BandEVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2012

Outstanding. This is a safe, beautiful all-inclusive with a spectacular beach, great rooms and a very dedicated staff. To get to 5th Ave. for shopping, exit the resort main entry and cut through the parking lot on the right (north side) and walk through the square to the street...literally two minutes away. Don't miss a walk over in the evening when 5th comes alive with music. We booked two rooms, one ocean front and one for our adult children in the back. Ocean front rooms have spectacular views but there is loud music in the evening, so for a quiet night, just close your balcony doors and you'll have silence. Back rooms have great WiFi reception and are always quiet. After a few nights, we used points to upgrade our adult children to ocean front and they enjoyed an ocean front suite for the rest of the stay. Our hotel credit points were used for spa visits, upgraded wine, the room upgrade, and lobster dinner on the pool deck. We actually didn't even use all our hotel points. We watched the Cozumel ferry quietly dock, release foot passengers and then load the next passengers to travel back to Cozumel....all day long. It was entertaining. We watched the sky divers demonstrate their skill at manouvering their parachutes to land in the same spot each time...with a delighted tourist attached for the ride. The beach is spectacular. We ordered lunch on the beach twice...delicious quesidillas, pizza, club house sandwiches and Caesar salads. The Italian restaurant is elegant with the largest wine rack wall we'd ever seen. Eat there at least once. The Mexican restaurant had a different theme every night and a good variety of food to choose from. The staff were always helpful and they really work hard. We were all very happy to tip them and enjoyed hearing about their lives.
This was our fifth trip to the area but first time to the Playacar Palace. Our son proposed to his girlfriend during a moonlit walk along the beach the first night of our stay. This resort will always be a special place to us now and we highly recommend it.

Room Tip: -ocean front are beautiful but noisier-just close the balcony door for silence. -back of hotel is v...
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  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank travelhappy003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

This property is beautiful and well kept. We spent more than a week there and really got to know some of the staff. Juana and Marco out on the beach serving in the VIP area, were AMAZING. They provided a service with a smile each and every day. Erika in the lobby bar in the evening was very attentive and friendly, even remembering the drinks we liked. Manuel handled our bags when we arrived and never forgot our names and welcomed us each day with a smile and suggestions as to where to go into town. A must experience for everyone!!

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TTK1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
Price Range: ₹ 29,209 - ₹ 55,166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen

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