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“I would return in a heartbeat. So relaxing.” 5 of 5 bubbles
Review of Playacar Palace

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Playacar Palace
Ranked #17 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Birmingham, Alabama
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“I would return in a heartbeat. So relaxing.”
5 of 5 bubbles Reviewed 2 March 2012

This resort is so special. Open air check-in feels like you never actually enter a building. Staff was wonderful and fulfilled every need we had. Convenient to the pier and ferry to Cozumel. The restaurants were wonderful. The pool is beautiful and you are just steps from the beach. The entertainment staff was wonderful each afternoon and evening. I was with a group of girlfriends and we enjoyed ourselves every moment. I would take my spouse back for a romantic getaway without hesitation. The rooms are sleek, clean and beautiful. The view amazing.

Room Tip: Request a room with a balcony!
See more room tips
  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Melstu6733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rmalacara, General Manager at Playacar Palace, responded to this review, 3 March 2012
Dear Guest,

Thank you for sharing your experience with us and all travelers. We are glad that you and your friends had a wonderful time here at Playacar Palace and we are happy to know that you are planning on coming back soon.

We will gladly welcome you back!

Sincerely,

RM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,034 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,048)
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English first
Oakville, Canada
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 1 March 2012

My husband and I visited for 7 days in Mid-February. After much Tripadvisor reading, I decided on the Playacar Palace. I wasn't sure a smaller hotel would be enough for a week, but sooo, glad we did. First and foremost, I have to say the personnel at this hotel is outstanding. All the staff seem to truly enjoy working at the Palace, which showed in their attitude with the guests. We also could't go anywhere at this hotel without seeing someone cleaning, they really take care of the facilities. The location was great. I've stayed at other AI's and they're often a world of their own without easy access to outside diversions. Here, you're close so to much. Downtown is really great, you can walk out anytime you wish and enjoy the shopping, bars and restaurants.. Always felt safe. When staying in Playa Del Carmen you are closer to all the sightseeing activities then if you were in Cancun. That makes this location a plus. We were in a non-view room, but it was large, bright and clean. I thought I might take advantage of the resort credits to upgrade the room, but the hotel was full. So, if you really want a view, I'd say book the type of room you really want if it matters. The bathroom included a lighted vanity mirror which was a great plus for us ladies. The shampoo and such were top notch brands so plan to enjoy those. The bed and pillows are above average and we slept great. The food here was very good. We didn't have the buffet for dinner, but enjoyed breakfast and lunch. Everyday they also had a poolside grill with burgers and chicken. We did enjoy a burger more often than we should have (yummy when you pop into the buffet and add guacamole and pico!). We took advantage of credits and did the romantic dinner. As others have said, good with the credits, but wouldn't have actually wanted to 'pay extra'. The lobster was very good. We also participated in the Chef's dinner and enjoyed that also. All the other nights we eat at the Italian Rest. Since they changed the menu mid week there was a lot to enjoy and the food was top notch - the filet is fantastic. The alcohol selection was better than average. Pretty much any top shelf brand you wanted they had. The nightly entertainment was enjoyable. There weren't any big productions, they were either in the lounge area or poolside, but we ddi enjoyed each nightly. This resort is a pretty laid back, so not a lot of late night 'action' going on, but if you wanted some 'excitement' fun bars were only a short walk away. We took advantage of the credits to take a tour to Coba and the Dolphin experience. We had a great time on each. We did Xplor on our own and had a full day of fun. The pool and beach area were both very nice. Only downside aren't a lot chairs with umbrellas, so if you need shade during your day, you'll need to be out saving a little early or else be up near the buildings. Drink service at the pool was way above average, you didn't go without some type of beverage, if you so desired. You could walk the beach in either location for quiet a distance. Overall I'd sincerely recommend this hotel!!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Zipitedoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 March 2012

This was our first trip to the Cancun/Riviera Maya area. We were very pleased with the staff and service at this Palace resort. This was also our first experience at an "all-inclusive" resort.

Overall, the experience was very good. Our stay was relatively short, only 4 full days not including the arrival and departure days. The resort itself seems to be a little older, but pretty well maintained. Also, it was very clean. If you paid attention, you would catch staff cleaning later in the evenings in general areas so as not to disturb any guest functions. More than I expected I would see.

The resort is also not huge like some of the other choices in the area. We never felt like it was crowded. I don't know if this was just due to the time of year or if this was due to the way the resort is set up.

The service we received from the staff was top-notch. It really made our trip great. I don't think there is much room for improvement in the area of service.

The food was not quite as good as we expected, but still very good. We typically had room service for breakfast and ordered food for lunch while out on the beach. The "Italian" restaurant isn't really Italian, it had some Italian items on the menu along with other items. But what we had there was good. We did not try the Oriental restaurant. The main restaurant was good, with a wide variety of food at both the breakfast, midday and dinner hours.

The proximity to the 5th avenue shopping and the ferry to Cozumel are very convenient and are probably overlooked when planning a trip to the area.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ziggz03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Deer, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

My husband & I stayed at Playacar Palace the 1st week of Feb/12 after staying 3 weeks at Hard Rock Punta Cana. We have visited all the Palace Resorts with only Isla remaining to try. Upon arriving at our room, my husband looked at me & said "Oooh, why did we move. I said, you wanted to visit all the Palace resorts & this is to be our golf week (Playacar has the best!). Well, that Oooh, was very short lived. Playa, being a smaller resort, we quickly could see had its charm, beauty & tranquility.

Food and service was exceptional. Our room was top floor & central with a beautiful view. The beach is really nice, not crowded and is just walking distance to ferry to Couzemel. The staff are top notch, so friendly and go above and beyond to please. Special thanks to Abagail, who was our representative, always with a smile and making our vacation run so smooth. Her and co-worker Nancy in Vacation Planning couldn't do enough to help us out. Also, thanks to Ana & Carlos who were bar staff happy, friendly & on the ball keeping us happy.

We very much enjoyed the small town of Play del Carmen, very clean & pretty town with colorful, lush vegetation. Shopping at little boutiques all walking distance. Golf & spa exceptional also walking distance or shuttle away. We enjoyed special dinner night with other Palace members, a perfect way to meet new friends & enjoy special taste treats. A separate event was Chef's Dinner night that also was fun, interesting and delight to watch the fine art & talent of our exclusive Palace Chef.

Special thanks to Mayra, who was only 5 days new to the staff at Playacar and had arranged a beautiful romantic jacuzzi with rose petals, wine & cheese tray evening. She was very helpful, kind, great smile & will be a great asset to the Palace team. Thanks also to Carlos and Ivan in Public Relations who were exceptional as well and always making sure we were well taken care of. We can't say enough about the staff at Playa. Overall, the amenities are all there and we enjoyed the quaint atmospohere & friendly people of a smaller resort. We are sure to return. Thank you all !!!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Charlene1391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
103 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

We've just returned from 12 days at the Playacar Palace for our son and daughter in laws wedding. The location was wonderful, the food and service were excellent. They chose to have their wedding on a terrace overlooking the beach and we thought that was much nicer than the ones we saw that took place on the beach - mainly because that gave personal privacy and some shelter from the sun. We would definitely return to Mexico and this hotel. Our only complaint was that on arrival (despite them knowing we were all booked for a wedding and the booking had been in place for 12 months) we were allocated rooms at the back of the resort overlooking a noisy building area. The bell boy told us people did not want to stay in those rooms but the hotel was full and they were using all rooms. We had a 24 hour battle to get moved - mainly to make sure the wedding couple were looked after as they had been promised a Superior Room. Eventually we were all moved but had to use Resort Dollars to bargain for sea views. We would know in future to use them again to do that as we would have not enjoyed our stay if we'd been at the back the whole time. The reception staff were unhelpful but their manager was very pleasant and accommodating. All the restaurant staff (particularly in the Italian which was wonderful) were very pleasant and helpful as were the entertainment and bar staff. The resort is only a few minutes walk from the bustling Fifth Avenue shopping and eating area and the ferry over to Cozumel.

Room Tip: Use resort dollars to upgrade for a sea view!
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank cheshireangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playacar Palace

Property: Playacar Palace
Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
Price range (per night): ₹ 32,193 - ₹ 52,625
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen

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