I booked this hotel as part of a business trip, hoping to use the weekend to relax. From the moment we arrived, the staff was horrible to us. They didn't provide any information about the location, attractions, basic directions, etc. They didn't even offer to carry our bags to our room.
They inflated their prices and used every excuse to overcharge me. Appartently they would charge people paying with cash 800 pesos for a night but if you book online they charge 1650! They harassed my partner while I was away at a meeting.
They were rude, unhelpful and refused to serve the breakfasts I had already paid for. They were more interested in making my stay miserable than helping it be better. I tried to cancel my booking and move to a different hotel but they have a no reinbursement or changes policy so I had to stay here.
The rooms are not like they're shown in their webpage. The pictures are totally deceiving and the place is quite run down.
- Official Description (provided by the hotel):
- Hotel Maya Turquesa, has beautiful rooms a few steps from the sea in a privileged central area of the Playa del Carmen, with a family atmosphere, excellent service and personalized attention.Located in the heart of Playa del Carmen, approximately 60 kilometers south of Cancún.Blessed by its turquoise blue sea, white sands of the Mexican Caribbean and that typical atmosphere of a small Mexican town. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com and TripOnline SA so you can book your Hotel Maya Turquesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Maya Turquesa Riviera Maya/Playa Del Carmen