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“Great Improvements, Great People”
5 of 5 bubbles Review of Allegro Playacar

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Allegro Playacar
Ranked #88 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Westfield, New Jersey
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great Improvements, Great People”
5 of 5 bubbles Reviewed 1 March 2012

Occidental Playacar has improved wonderfully since our visit in 2010. The rooms, linens, and food have taken the biggest steps. We always thought the staff and grounds were terrific and they remain so. The beach has been restored and is a joy to use. For food, we'd recommend the Mexican Restaurant as the best both in food and service quality. The Buffet has many more and fresher selections for breakfast and dinner. The lunch, near the pools, has a more limited selection but there is always a good salad and soup and a good selection of meat and fish. (The fish served throughout the resort was outstanding this year.) The weather was good this year (Jan 28 - Feb 11, 2012) -- last year is was chilly.

Room Tip: The First Club rooms are greatly improved.
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  • Stayed January 2012, travelled as a couple
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Helpful?
5 Thank Star726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (695)
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Kelowna, BC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 March 2012

This property is in a great location, you will get what you have paid for. The staff are wonderful and go out of their way to assist you. Yes, the rooms are dated, but as you stay there mostly to sleep only they are passable. The food is sufficient, we did not try the specialty dinners. The wine though, not sure if their buyers have ever tried the product themselves. I have made and tasted homemade wines that were far superior. This resort is exactly as I would expect a three star to be like. We have stayed at five star rated resorts, so we can compare.
Great resort for the budget minded, somewhat older crowd. The nightly entertainment was to put in mildly, lame.

Room Tip: Avoid rooms close to the lobby.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ErwinSchuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beamsville, Ontario. Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 29 February 2012

This is a much smaller resort than I am use to but very friendly, most accommodating and the staff are very good especially Jacaboo (works breakfast, dinner & server on the beach), Abel, Freddy (bar staff @ the pool area outside of the Mexican restaurant) Ivonne, Cindy and Denis(F) @ the front desk.
These employees go over and above, friendly, helpful, cheery and warm wonderful servers. Anibal room attendant, another great employee.
The breakfasts are great...lots of good mexican fare to choose from, eggs many, many different ways and sometimes fresh donuts as well. My fiance really likes the bacon, my favourite was salsa, eggs, gaucamole & refried beans.
Lunch by the pool was always good too...lots of choices, plus fresh fajitas, pasta and always grilling up chicken, salmon, chicken & regular burgers. The pizza was good, thin crust, lots of different toppings and fresh.
Dinner was okay, nothing really over the top except for the "Chef's Regional Night"; whole chickens, oven roasted turkey, lamb, pork, salmon, seafood mix, ribs, roast beef. Very good. The Mexican was very good as well but for meat choices would have to be the "Chef's Regional"
We booked into the Italian al la carte-fantastic; nice setup in the middle of the room with different types of appetizers, plus what you could pick off of the menu. A few suggestions, resort should offer specialty coffees, such as cappucinos, espressos, Spanish in the al la carte without EXTRA COST.
(their is the 'gourmet coffee' hut just beside the pizza booth, but for the speciality coffees you need to pay extra. House wine, red-tasted more like vinegar, as though the grapes never really matured on the vine and processed anyway. When the resort didn't have the regular house wine but were offering the Frontera from Chile way, way better. This same wine can be purchased in Ontario (i have tried it), way better choice and HAS BODY!!!!
The resort only offers Corona as the beer of choice, we picked up some of the brand we prefer, better tasting. The mini bars are stocked only with water, where again being use to a larger resort where these places put in beer, pop and sometimes small snacks.
if you arrive late, after 10:00pm there is no food available and only the disco is open for drinks.

But since 2008 which was the last maya trip for my fiance & I, the resorts have all done an AMAZING job reclaiming the beach area. There is plenty of beautiful sandy beach, loads of chairs and you are not feeling too close to the next group of sun worshipers.

The resort keeps you busy if you want to be with many activities, night parties and fun things!
Allegro is so close to Playa del Carmen, that we walked in either during the day or our most favourite time was right after an early dinner strolling around and exploring!
This area is extremely safe and never once felt uncomfortable or concerned.
I would walk (by myself) first thing in the morning...if doing so be sure to bring water, a hat and not like me remember to hydrate when returing.

We had the best ever room, 5804...waking up having a coffee with only 5 steps to the pool and only a few more down the stairs @ being on the beach! Walking the beach into Playa, you can admire other resorts as well as the many homes for rent/sale, ending up by Senor Frogs.

one small note is we took a taxi (my fiance worked out a great deal with one of the reputable services just outside where the bus would p/u to take to resort) because we got to the resort, signed in & bracelets on about 3-4 hours ahead of the buses.

Room Tip: We had 5804...best ever spot BUT because it was right at the tip of where the pool/beach are located...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank margarita5040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatineau, Canada
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

Location!! Location!!Location
Stayed from Feb 16-23 2012
This hotel is located perfectly in the Mayan Riviera.It's about 45 minutes from the airport in Cancun but after that the area it is located in is very centralized.A very nice scenic and safe 15 minute walk to get to the village of Playa Del Carmen and it's famous 5th avenue shopping area, Playa Del Carmen is a must! On your way there you even get to see some Mayan ruins if you walk by the street , if you want romantic Playa Del Carmen is accessible by the beach.Also instead of turning right for playa Del Carmen you go left you have about 3 minutes from the hotel you have the Playacar market a small shopping area that sell souvenirs, beer and you have a drugstore.You can also find a Starbucks with FREE INTERNET.

Now for the hotel this is a 3,5 star hotel and it is a little outdated it must of been great to look at 15 years ago but who cares you are not there for the room we spent all of our time outside anyway all you need is a place to sleep.The beds were comfortable, room clean,fresh linen everyday.As for the leaky roof we can't say it did not rain.The resort itself is a nice size ,all short walks to get to the pools the quiet and action pool.The beach is awesome great white sand, beautiful ocean.The food was excellent we went to the buffet and had a good selection.The a la Carte is a bust it was always booked full the buffet was sufficient.
The staff are very polite and helpful ,they were just awesome!!
Now for the Bad...
The concierge are a pain in the .... they harass you continuously to attend one of occidental information session and promise you an upgrade to their 5 star hotel further down.We did it the Canadian way we were polite and said no on the first day and on the second but on the third we had to be a bit more firm then they left us alone.The beach lounge chairs definitely need to be replaced.

If you do any excursion Xel-ha is an unforgettable experience.

I would say you get your bang for your buck at this resort and we would return.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Canucklife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 February 2012

My wife and I spent 2 weeks at the allegro playacar and had a very nice time. The staff was very pleasant, the room service was great and the food was excellent- especially at the Mexican restaurant. A special shout out to Don Cesare- thank you for such terrific service. the beach is beautiful and the pool was also very nice. Also a special thank you to Neri and all of the entertainment staff who were always terrific. It goes without saying that we had a great time surrounded by great people - from the Air Transat staff to the hotel staff. the only negative was the persistence of those trying to sell time share- we found that you had to be firm in order for them to get the picture. other than this little annoyance a wonderful, relaxing time was had.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank m c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Allegro Playacar

Property: Allegro Playacar
Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
Price range (per night): ₹ 8,347 - ₹ 21,253
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen

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