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“I would give it 4/5 but...” 3 of 5 bubbles
Review of Hotel El Punto

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Hotel El Punto
Ranked #136 of 213 Hotels in Playa del Carmen
Level Contributor
130 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“I would give it 4/5 but...”
3 of 5 bubbles Reviewed 1 March 2012

Lovely little boutique Hotel located on the very touristy 5th avenue in Playa del Carmen.

The good: clean and modern rooms, cotton sheets, comfortable beds, great location, great bar on the roof, access to many beach clubs, nice little mini bar, breakfast often included, not expensive hotel, professional and friendly front desk service. Lots of positives.

The not so good: on 5th avenue. Noisy in the front rooms and there is a lounge and bar on the roof. You sort of can't get away from the noise. People coming down from the bar are usually quite noisy (between midnight and 1 AM). Turn the aircon on max to drown out the noise. There are issues with the wifi: if you are on Apple (phones, pads, etc.) you might not be able to log in (grrrrr). The front desk does have a computer and printer, but not connected to each other (grrrrr). Had to go to an internet cafe!

This time was a bit too noisy and the wifi issue got to me. I had to go to Starbucks or other restaurants to get wifi.

I would still recommend this hotel and I will go back. I had been there two years ago and they have made improvements. Perhaps they will be even better the next time.

Room Tip: I would recommend a room on the first floor at the back, not on 5th avenue. Your windows will be fr...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jssurleplateau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blanca B, Director General at Hotel El Punto, responded to this review, 12 April 2012
First of all thank you for taking a minute to write about our Boutique Hotel El Punto. We are glad to hear that you have seen improvements since 2 years ago. I am truly sorry regarding the inconveniences with WIFI, this is not a common complaint on our property as they usually work 100%. Regarding the noise, I have personally spoken to La Azotea manager to avoid the noise as well as we implement a security guard on the weekends to make sure we tell our customers to be quiet when walking downstairs. We truly appreciate your comments and hope to welcome you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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340 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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  • English first
  • French first
  • Italian first
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  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

Hotel is 2min from the beach reserved spot, 5min from the bus station (great if you decide to take ADO from/to airport or visit other locations/touristic spots), 5min walk to collectivo (public transit min van $2/pp), 3min from walmart (in case you forgot some medications or so on) and 7min walk to the ferry to cozumel.

Front desk staff are very nice/helpful! They recommended some good restaurants which we tried/loved. The included breakfast @ Me Pueblo was very good and right accross the street.Hotel Wi-fi very good. The rooftop bar makes great drinks except kinda dead on days we went.

The only thing the hotel should improve..is adjusting the site super work hours so they start repairs/work after 9am so guests can sleep a bit longer.

I already recommended this hotel to 2 co-workers and would go back anytime!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Butterfly4Life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blanca B, Director General at Hotel El Punto, responded to this review, 12 April 2012
We would like to take a minute to truly thank you for your possitive comments. We are thrilled to hear that youre recommending our boutique Hotel and we hope to welcome you again soon. Regarding the construction at night, the problem has been solved and our neighbors are done witht he heavy construction. Thank you once again for taking a minute to write a comment about us and looking forward to welcome you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 21 February 2012

Nice, modern, clean. Right on 5th ave, so you are close to beach and shopping. Beds are firm, plus you get a beach pass for the club.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anastaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blanca B, Director General at Hotel El Punto, responded to this review, 12 April 2012
Thank you so much for your posstive comments and we hope to host you or your friends again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 January 2012

The best of this hotel is the location, it is right in the center of everything. The staff is very friendly and helpful. The breakfast was included in a charming restaurant across the street, you have a menu to chose from typical breakfasts to a traditional mexican breakfast (as enchiladas, "ranchero" eggs, etc) very well prepared. I would like to highlight the possibility you have to get to Mosquito beach club, and enjoy some drinks while you are having a good time at those beautiful beaches. The only flaw that I find is that if you are very sensitive to noise and you are staying at the second floor you might have trouble sleeping because of the bar in the roof (very nice btw), but dont worry, the noise finishes around 1am... but anyway who cares you are at Playa del Carmen go out, and have fun!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AngPIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blanca B, Director General at Hotel El Punto, responded to this review, 6 August 2012
Thank you so much for taking the time to write about our boutique Hotel. We are pleased to have hosted you and we are looking forward to host you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 23 January 2012

I have to say the location was ideal. It was just 1 block away from Mosquito beach and 4 blocks away from Wal-Mart. It is right on the corner of 5th Avenue and 8th street in the middle of the action. The rooms were clean and modern HOWEVER, and there is this big BUT- it was noisy in the rooms from the bar they operate on the roof top. The club plays loud music every night, especially more so on the weekends that if you were hoping for some rest and sleep at night, then you went to the wrong place. The boom and echo reverberates in the room (we were on the second floor- maybe better if we stayed on the 1st floor rooms) that even using ear plugs did not help. Its that LOUD!.
Pluses: Location and attentive and helpful staff especially the rotating concierge/receptionists- kudos to them. Great bunch.

Would I stay again in this Hotel? No. Unfortunately, though I like the convenience, I still need to sleep after all the action.

Room Tip: Maybe try the 1st floor rooms if its quieter(?)
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Punto

Property: Hotel El Punto
Address: 5th Avenue & 8th Street | Colonia Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#29 Business Hotel in Playa del Carmen
#44 Romantic Hotel in Playa del Carmen
Price range (per night): ₹ 6,007 - ₹ 10,581
Hotel Class:3.5 star — Hotel El Punto 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
El Punto is a boutique hotel strategically located in the heart of Playa del Carmen: at the center of its active life and a few steps away from its best beaches. Located on the exuberant Fifth Avenue, with numerous restaurants, shops and entertainment, the hotel offers a cool atmosphere that delights couples, single travelers and groups for its lively vibe, excellent service, modern facilities and "La Azotea" a restaurant lounge on the top floor with the best view of the sea and Cozumel, where to enjoy exclusive events, hot DJs and the best cocktails.Walking distance from the Mexican Caribbean beaches, it offers access exclusive promotions for its guests.With only 16 modern rooms decorated with special style, at El Punto there’s a friendly and relaxed atmosphere, where quality of service is priority number one. All suites include king size beds, minibar, safe deposit, free high speed Wi Fi internet access, flat screen TV and air conditioning. Because details count, we have hairdryer, bathrobes and designer toiletries at disposal.A delicious breakfast, included in the rate, can be enjoyed every morning in front of the hotel, in one of the most popular restaurants in Playa. Front desk is open 24 hours and provides multilingual staff, tour assistance, express check-in and check-out.Minimum age required to stay is 16 years old and minimum age required for check-in is 18 years old. Smoking is not allowed. These requirements complete the concept of a boutique hotel designed for people looking to have the best time in paradise, within a modern context and at the best location for the Mexican scene.About Playa del Carmen Playa del Carmen is now one of the most glamorous places in the Mexican Caribbean. "Playa", as their regular visitors call it, is situated in the heart of the Riviera Maya and gathers the best restaurants, shops and nightclubs, as well as fabulous beaches on the Caribbean Sea.A destination where everyone will find their place: relax, play water sports, go shopping, enjoy nightlife, the finest cuisine and unique cocktails.Beaches invite you to relax and enjoy yourself. For those who love the sea, boats depart daily from the port to the great Mayan reef, home to the world’s second largest reef. When the night falls, a walk down the Fifth Avenue is a must, where you can find a variety of restaurants, bars, clubs, shops and boutiques. ... more   less 
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Also Known As:
Hotel El Punto Riviera Maya/Playa Del Carmen

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