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“Nice hotel but terrible beach” 4 of 5 bubbles
Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #58 of 212 Hotels in Playa del Carmen
Certificate of Excellence
long island, ny
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice hotel but terrible beach”
4 of 5 bubbles Reviewed 9 July 2012

We went for 4 nights. The hotel sells itself as top of the line but it has some work to do!
The beds were the best ever but the checkin was terrible . We had arrived at 1pm and did not get a.room till 5pm. But instead of saying it will be awhile they said soon, soon! So we water and water inthe lobby on a beautiful sunny day!
The began charging for the wifi during our stay. It is free for members of their time share club. How much could wifi cost? An exclusive facility should be all inclusive including wifi
The beach is a mess! The BP oil has ruined it! Really, it's brown water with tar on the sand! The pools were nice but no swim up bar service.
The food was good but no steak resturant.
All in all it was a nice place that has big plans (only opened 3 years ago) and some work to live up to its own exclusive hotel status.

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank NyMazpaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,988 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (975)
Date | Rating
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English first
UP
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

My family and I stayed at this resort for spring break. The staff is fun, the food is great and the resort is beautiful. The only thing I would change is that the they need more bartenders and bars at the pool and beach. This resort is safe and secure. The rooms were comfortable and everyone was friendly. Would go back in a heartbeat!

Stayed August 2011, travelled with family
Helpful?
3 Thank kutchej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

The hotel Hacienda Tres Rios is one of the best all inclusive hotels I have ever enjoyed. The staff is absolutely amazing. The service was 5 star and the food excellent.

Room Tip: 2nd or 3rd floor are a bit nicer.
See more room tips
  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank casaransom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merida
Level Contributor
111 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 9 July 2012 via mobile

Great all inclusive but again

All inclusive should I or shouldnt, this has always been a good question for me here is the deal, I have been to quite a few reasonable price all inclusive hotels in the Rivera maya and my conclusion are the following

You should go if you fit in any of this points

You are going with children and don't want to worry about anything
You are going in party plan and don't care what you drink or eat
You are really far from any city and don't plan to get out of the hotel

You should not go if you fit any of this

You like dining out, enjoy food to the max
You are a person which appreciate a good wine or a good drink
You like to take tours and be outside of the hotel for a good part of the day

I finally realized that I fit in the second group and should not stay in an all inclusive even if it's the hosting hotel for a competition that I wil be attending wich was the case this time

Stayed July 2012, travelled as a couple
Helpful?
4 Thank gferraez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concord, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 9 July 2012

We were excited about our trip and really loved the setting, the ambiance, and the hotel itself. However, after purchasing a two bedroom suite we thought we would be treated slightly better, and instead, the head waiter Mr. Rubio, treated us terribly. Complete lack of respect and purposely ignored us while we waited for our food. We reported it to the sales manager, but nothing was really done about it. Although the park and place are excellent, and food is very good at all five restaurants, we did not feel like customers. Additionally, many staff were not very welcoming.

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank geebee812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Tres Rios

Property: Hacienda Tres Rios
Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Price range (per night): ₹ 13,614 - ₹ 39,927
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen

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