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“Great location, hotel not so great.”

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Piedra de Agua Hotel Boutique
Ranked #63 of 105 Hotels in Merida
Reviewed 21 October 2017

Building is nice but needs A LOT of maintenance. AC dripped during the night, there are no windows and, furniture needs to be replaced.... Our room even had broken electrical outlets. Pool was always closed and it is super small.
Location is great though, everything is within a walking distance.

Room Tip: I think rooms on the front might have windows.
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  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank karin851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 386 reviews

Reviewed 15 October 2017 via mobile

Beautiful building, but needs a lot of work to be considered boutique. Beds are very uncomfortable, AC breaks regularly, bathrooms need repair, towels are small and rough on skin, housekeeping comes regularly but inconsistently replaces the right supplies. Staff is excellent, food is excellent, free bottled water, cute shampoo and soap bottles in the bathroom, excellent water pressure and temperature, pool/hammock are is cozy and pleasant. I would recommend starting here with the caveat of the above issues. The staff, food and location of this hotel makes the stay worth it.

Stayed: October 2017, travelled as a couple
2  Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

The hotel has a nice location and lovely staff but the bathroom was awfully smelly because it does not have any window but quite frankly it was unbearable. Room was small. Overall below average, even for mexican standards.

Stayed: August 2017, travelled as a couple
Thank _koj46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2017

Situated in a historic building, communal areas tastefully decorated but unfortunately the bathroom does not have any ventilation or extractor fan, the mould extended into the bedroom wall.
Front desk not staffed 24/7 as advertised. Welcome drink served with a fruit fly in it.

Room Tip: If you must stay here, check bathroom for mould before accepting room
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  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank SYC28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2017

I found Piedra de Agua from the New York Times' "36 Hours," enticed by the lemon daiquiris. The daiquiris were amazing and so was the gorgeous outside patio with views of the cathedral. But that was just the beginning. My friend and I were so impressed by the property and so unsatisfied by the B&B where where we were previously staying, Eva helped us re-book at Piedra de Agua and I'm so glad we did! Every single person on the staff was so amazing, always going the extra mile to ensure our comfort and satisfaction. Eva at the front desk and Jesus in the bar area really stand out. Eva even helped our friends who were staying at another hotel to try to locate a lost cell phone. The hotel is OLD -- but that is part of the charm! You can hear the sounds of the city just outside your picturesque balcony. The bones of the building are gorgeous, and the location cannot be beat, literally just a few steps away from the Cathedral, Zocalo, restaurants, and shopping. Poolside service made for a relaxing stay. The value for the money was outstanding. I will definitely return to this hotel for another stay in Merida.

  • Stayed: March 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Nikki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Piedra de Agua Hotel Boutique

Address: Calle 60 496E | Centro, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #63 of 105 Hotels in Merida
Price Range: ₹ 4,576 - ₹ 6,833 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Piedra de Agua Hotel Boutique 4*
Number of rooms: 14
Official Description (provided by the hotel):
We are the only boutique hotel in Merida's downtown. We have 20 suites with king size beds, queen size beds or twin beds. We offer all the boutique hotel services such as free parking, free WIFI in all the rooms, fitness center, restaurant and bar open from 7 am to 2 am, lounge and pool area, laundry service, tours and transportation service to all touristic attraction in the state. Besides we have a romantic underground wine cellar where we offer romantic gourmet dinners. ... more   less 
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